I recently purchased several kitchen items from Cervera, and I’m very satisfied with my experience. The products are of excellent quality, and the prices are very reasonable. Everything arrived quickl... See more
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I ordered knives on Nov.27 - at that time, the product was marked as available in stock. I then received an email on Dec.2 stating that the delivery was delayed due to "high-pressure in the warehous... See more
Company replied
Gjorde ett köp på sajten. Jag har väntat på beställningen i 2 veckor och det finns ingen detaljerad information var mitt paket är. Butikskontakt fungerar inte Update Yes, for some reason the connect... See more
Company replied
it arrived quickly at the store, I was well informed by message and email. The product is as I expected. I don't understand where I got the receipt.Friendly staff in the shop in the center of Gothenbu... See more
Company details
About Cervera
Written by the company
Välkommen till Sveriges ledande aktör inom kvalitetsprodukter till köket, hemmet och presentbordet!
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Contact info
Banergatan 16, 115 22, Stockholm, Sweden
- kundservice@cervera.se
- www.cervera.se
4.1
Great
36K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The item missed in the delivery.
January 2, 2023
Reply from Cervera
Hi,
Thank you for your feedback and review. I am sorry that you did not receive all the products in your delivery, of course I will pass your feedback on to the warehouse so that it does not happen again. I can see that you have been in contact with customer service and received further assistance.
Have a nice evening.
Lisa at Cervera
good buy at Cervera..
it arrived quickly at the store, I was well informed by message and email. The product is as I expected. I don't understand where I got the receipt.Friendly staff in the shop in the center of Gothenburg. All in all, we continue our cooperation in shopping.
January 9, 2023
I was never sent a text message from…
I was never sent a text message from Cervera Kungsgatan that my item was there. I paid for artikelnummer 112247, Pris 329 but I do not have the ungsformset. If you do not have what i purchased, I want my money back.
Barbara Hobson
December 17, 2022
Reply from Cervera
Hi Barbara,
Thank you for your review and important feedback. I apologize that the delivery of your order took longer than expected. I will of course take your feedback on so we can develop until next time. I can see that you now have recieved your order.
Best regards Lisa at Cervera.
Jättebra med Clive and collect
January 1, 2023
Superbra service
December 20, 2022
långsam leverenas med massa problem
December 11, 2022
Reply from Cervera
Hej Saga,
Tack för din feedback och ditt omdöme!
Vi uppskattar när du som kund delar med dig av dina tankar och upplevelser. Vi vill göra köpupplevelsen så enkel och smidig som möjligt och uppskattar din feedback. Vänligen kontakta kundservice@cervera.se och berätta vidare om din upplevelse så vi kan se till att göra bättre ifrån oss nästa gång.
Ha en fin dag!
Vänliga hälsningar Erika på Cervera
Very fast and uncomplicated experience
Very fast and uncomplicated experience. Great purchase and service overall
December 9, 2022
Inaccurate stock status few weeks before Christmas
I ordered knives on Nov.27 - at that time, the product was marked as available in stock.
I then received an email on Dec.2 stating that the delivery was delayed due to "high-pressure in the warehouse"... Since then, no news. The knives are now marked as out of stock on Cervera website...
Advice: invest in an inventory system that works!
November 26, 2022
Reply from Cervera
Hi Oliver,
Thank´s for your review and feedback! I apologize that a product was out of stock at our website.
I can see that you have been in contact with our customer service that has provided you an answer in your case.
Have a nice day!
Best regards Erika at Cervera
Bra service!
December 9, 2022
So impressed by the service
So impressed by the service! Katrin was so helpful and went above and beyond in trying to resolve my issue and following up on my order to make sure I received my toaster in time for Christmas!
November 30, 2022
Great range of quality products
Great range of quality products. I found what I needed for appliances & what I didn't know I wanted for functional, decorative pieces. Easy to order online, quick delivery & smooth pick up in store.
November 18, 2022
I ordered kitchen aid and somehow…
I ordered kitchen aid and somehow during checkout it ended in another city. Everyone at the shop as well as customers support helped to get it to Täby cervera shop.
Thanks !
November 26, 2022
I had great and quick help by customer…
I had great and quick help by customer service on the phone and then on the chat as well during the Black week.
November 20, 2022
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