Cestnormal Reviews 108

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the customer service, describing it as excellent, professional, and quick to resolve issues. Many also express satisfaction with the products, particularly the comfort and fit of the jeans and shorts, with some even calling them the best they've owned. However, some people were dissatisfied with the product quality, citing issues like manufacturing faults, poor materials, and seams tearing quickly. There are also mentions of problems with orders, including missing items and incorrect sizing. Additionally, a few customers found the return policy to be a rip-off due to high shipping costs and slow processing.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the comfort, fit, and quality of... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the comfort and fit of... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and... See more

Order

Reviewers mention ambiguous feedback about order. Some customers found the ordering process super simple and... See more

Return policy

Users describe negative interactions with the return policy. Many customers report issues such as hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yes I am a real customer and not of these other bot ”reviewers” trashing C’est Normal. I bought a pair of the Straight Cut dark blue jeans from C’est Normals website. One of the easiest, quickest sa... See more

Rated 5 out of 5 stars

I recently bought a pair of carpenter trousers as well as a couple of T-shirts. I forgot to check the sizing (check out the sizing guides on their website) and ordered a size too large. No problems wi... See more

Rated 5 out of 5 stars

Very happy with the clothes I have received, and wear it as much as possible. Quality is great. Some pieces unfortunatly had manufacturing faults, but Zuzanne from Customer support reacted pro... See more

Rated 5 out of 5 stars

I bought jeans too big. Had no problem with the return and got the right size. Unfortunately, the brand label on the back had a defunct. I sent a picture and got to keep the pants whilst getting a ful... See more



Contact info

3.2

Average

TrustScore 3 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient help

Got in touch when my shoes had got some holes on the sides where the shoe creases (the plastic had loosened from the fabric). A new order was placed the same day, also got a discount code. Amazing and efficient help!

September 29, 2023
Unprompted review
Rated 3 out of 5 stars

I am sorry to say

I am sorry to say, but I ordered sunglasses- the quality was good, but the doesn‘t fit me! So I have to send it back! I have to pay 31,98€ for the Return! 2 times shipping! This is a very high price for a Return! I would never order again.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Good quality and service

This was my fifth time ordering from the site. I love everything about the clothes, both the fit and comfiness. The shipping has been really fast. The last time i ordered I had to contact them because of an item with a wrong price. They wrote back right after and were super helpful and kind! I have never experienced such a good service before. Really recommend.

April 13, 2023
Unprompted review
Rated 2 out of 5 stars

Love the design - hate everything else

Love the design, hate everything else unfortunately.

I purchased three different drops, the first, one in the middle and the lastest. Problems I had with every order:
- purchased pants & hoodie in the same color, color was different for both pieces so you couldn't wear them together
- logo & printings on unwashed, unworn pieces not done well or already peeling
- strings of poor quality
- returns only with UPS (approx. 12€) or you have to choose & pay yourself which is way higher price... my nearest UPS point is over an hour away so I have to pay super high retun fees on things that I return bcause they are poor quality, not just because I don't like them
- they tell you to not dry tumble but tbh, that's just an excuse fot bad quality... I have so many good quality & even not so good quality hoodies & joggers, they almost all do well with dry tumbling... the c'est normal pieces loose color & shape just after the first time in the drier

I wish they'd do better, really love the designs but can't pay that much money for such low value... I gave them so many chanced but it's just not worth the money

July 4, 2022
Unprompted review
Rated 2 out of 5 stars

Purchased a white hoodie and when I…

Purchased a white hoodie and when I unpacked it, it started filling my house with clothes lint (cloth dibrid).
After washing it, my washing machine needed a lot of cleaning before I was able to use id again.
The quality of the materials is low (made in turkey).

December 28, 2021
Unprompted review
Show reviews in all languages. (108 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look