Charles Henry Peppiatt Reviews 33

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Just picked this estate agents at random Charles and Henry are my son and grandsons names . Introduced to Dino Found him so polite and caring. He has arrange the viewing showed clients round and g... See more

Rated 5 out of 5 stars

Phanos did a stellar job helping us get housing on a short time frame. As new renters coming from the US he did his absolute best to get us into a flat without having to pay 6 months of rent up front.... See more

Company replied

Rated 5 out of 5 stars

Charles Henry Peppiatt were extremely helpful from start to finish. A couple issues within the chain came up however Phanos manage to save my purchase as well as the property I was selling. He was ext... See more

Rated 5 out of 5 stars

Great team! I placed a request to view a property through rightmove and Dino responded very quickly and lined up the viewing, though the initial property didn't suit, he managed to find other properti... See more

Company details

  1. Real Estate Agency

Written by the company

A forward thinking estate agency, specialising in residential rentals, property management, investments and sales. Currently working from offices in Southgate N14 and Kentish Town NW5 with our team set up to be able to provide assistance in assisting you with your property needs across North and North West London as well as parts of Central London. Our team are ready to help with property advice and deliver you the best possible service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33 reviews

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Rated 5 out of 5 stars

Sold same week

Great experience was on the market within 24 hours and got me the offer needed within the same week.
Strongly recommend.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great estate agency

They let and manage my mums property and I normally liase with them regarding any issues the property has because my mums English isn't the best. They are always so helpful, so easy to communicate with and team gets things done and resolve issues as quick as possible. Highly recommend them!

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Selling my property

Decided to sell my property and having done my research with various estate agents decided to use Charles Henry Peppiatt. Kadeem provided assurance and an excellent all round service. Sold my house for a price i was happy with. Five stars and well deserved!!

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Tenant

The agency team are responsible and responsive. They try to make sure every issue is resolved as soon as possible. Thank you

June 30, 2023
Rated 5 out of 5 stars

Excellent service all round.

Excellent service all round.
Kadeem worked hard on my sale and was successful. Lettings team also do an excellent job with lettings and management. I thoroughly recommend. Approachable company and very comfortable to work with.

June 1, 2023
Rated 5 out of 5 stars

Very professional

Very professional, always act very efficient and promptly.
I would never hesitate to recommend this company, Iv being doing business with them for over 10 years now and they have never let me down.

April 9, 2023
Rated 1 out of 5 stars

DO NOT INSTRUCT THIS COMPANY TO SELL…

DO NOT INSTRUCT THIS COMPANY TO SELL YOUR HOUSE.
They are guilty of false advertising, breaching GDPR and publicly distributing leaflets with false information and specifics related to my home without my consent.
My home was listed by Charles Henry Peppiatt and is now under offer. The company has now used a photograph of my home in their marketing materials without my consent and without notifying me. They have included the photo of my home alongside false information about the specifics of the sale, stating 'We have managed to sell this property above asking' which is completely false. The home is under offer, at a sale price below asking, thanks to CHP.
This leaflet was mailed to all residents of the local area, within a week of my accepting the offer, potentially jeopardising the sale, and spreading misinformation.
Do not list your home with CHP.

May 8, 2023
Unprompted review
Charles Henry Peppiatt logo

Reply from Charles Henry Peppiatt

Thank you for your feedback. I am writing to inform you that we have accepted that the leaflet was sent prior to checking the information on it. Due to an administrative error, the copy on the leaflet was extracted from another property we achieved over asking price in the same area. We sincerely apologise for this error and are currently progressing the sale of your house with the buyers we have found for you and we are determined to put matters right and look forward to speaking to you throughout the process to ensure a successful completion.

Rated 5 out of 5 stars

CHP not only manage but let my…

CHP not only manage but let my properties for me, I have never had a bad experience and I will continue to use them for all my future property endeavours. Nick has great customer service and always deals with my requests in a timely and efficient manner, thanks for your hard work guys!!

April 25, 2023
Unprompted review
Rated 1 out of 5 stars

Don't appoint these as your managing agents!!!

As a tenant of a property that Peppiatt were appointed to manage, I can only report nothing but atrocious service. Bills unpaid, frequently cut off of critical services, failure to address ASB issues, and all the while putting tenants under pressure to pay rent on time and to the full. Several times we had to pay the bills, and many times Peppiatt failed to pay us the money we were forced to find. Middle of winter and no gas because they didn't pay the bill - not even an apology from Peppiatt.

The Landlord had enough and kicked them off of managing the property, and we've now found out that they failed to pay for the Internet services from the day it was installed. As a key worker who is fully dependent on the Internet to work, being cut off 4 weeks into the pandemic with no warning was unacceptable. All because of Peppiatt. Bill to get the Internet re-enabled is over £600 and we cannot appoint an alternative until the bill is paid!!! I'm having to use my mobile to work - bill for the last 10 weeks is almost £300. Cheers Peppiatt.

Any landlord contemplating using Peppiatt should contemplate using someone else. Any tenants thinking of signing a contract with Peppiatt should sign with someone else. Avoid at all costs.

July 5, 2020
Unprompted review

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