Chadwick Lawrence Reviews 

2,501
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the professional and supportive staff for their helpfulness and dedication. Many found the service efficient, smooth, and proactive, often exceeding expectations to achieve positive outcomes. However, some customers also noted issues with communication and responsiveness. These reviewers experienced delays, a lack of proactive updates, and difficulty reaching staff, leading to frustration and extended processes. Some also reported instances of cases being passed between staff without proper oversight or understanding of the history, and not being informed when their solicitor left.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting positive experiences,... See more

Response time

Clients share ambiguous opinions on response time, with many praising prompt and efficient communication,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers finding the service always available,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There is always problems with solicitors, we required our property urgently and was living as a broken family until the process was completed. As a first time buyer, they were quite a scare. Every... See more

Company replied

Rated 5 out of 5 stars

My experience with Chadwick Lawrence has made a difficult situation bearable. Angela thorp has been my rock though out my divorce and has given my the best advice. She has guided me though the... See more

Company replied

Rated 5 out of 5 stars

We had what everyone involved in this process described as unprecedentedly experienced difficult buyers in our recent house move. It really was the most stressful ordeal. Rhianne Harris and Kiona Raym... See more

Company replied

Rated 5 out of 5 stars

Lynda Harland at Chadwick Lawrence has over the last year sold two houses for us belonging to our elderly parents. She has handled both sales impeccably. The second sale was particularly challengin... See more

Company replied


Company details

  1. Law Firm
  2. Legal Services

Information provided by various external sources

Chadwick Lawrence Solicitors offer expert legal advice in Family Law, Employment Law, Property, Disputes, Wills & Probate, Medical Negligence and much more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(2,501)

419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient ,done within timescale…

Joe at Chadwick Lawrence was Very efficient and fully explained the process on how to get a deed of assignment .It was completed within the timescale and cost was very competitive as I had shopped around.I would thoroughly recommend this company .

February 3, 2026
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review and it is great to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Great service.

Thank you. Good communication

February 11, 2026
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

I highly recommend Chadwick Lawrence

I highly recommend Chadwick Lawrence. I used their services recently when I needed to make a Will, at short notice. Their professionalism shone and I was treated with respect and kindness. The whole experience was dealt with efficiently and handled by a very competent Solicitor. All my questions were answered promptly and I am highly satisfied with the work carried out on my behalf. Thank you.

February 10, 2026
Unprompted review
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review and it is great to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Very stressful experience due to poor updates and sudden withdrawal

I would not recommend this firm based on my experience.

I instructed them in June 2025 for a property purchase and for searches and ID checks. Communication throughout the matter was very poor, with emails and calls often going unanswered and limited proactive updates provided.

Due to the ongoing lack of communication and delays, I raised concerns and previously posted feedback about my experience. Following this, I was contacted by the firm expressing dissatisfaction with the review and was asked to remove it, which I found uncomfortable as I was simply sharing my genuine experience as a client.

After submitting a formal complaint about the service, the firm then confirmed they would cease acting for me without reasonable notice. This has caused stress and disruption to my property transaction.

Clients should feel able to raise concerns and provide honest feedback without feeling pressured.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Appointments easily made for my…

Appointments easily made for my convenience and times kept.
Friendly and expert advice easily understood

February 12, 2026
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

I recently used Chadwick Lawrence for…

I recently used Chadwick Lawrence for my legal matter and was very pleased with the service I received. The team were professional, responsive, and kept me informed throughout the entire process. Communication was clear and any queries I had were answered promptly.

The transaction was handled efficiently and with attention to detail, which gave me confidence and peace of mind. I would not hesitate to use their services again and would happily recommend them to others.

Thank you for your support and professionalism.

February 10, 2026
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Reply from Chadwick Lawrence

Great to read your comments and to hear you would recommend Chadwick Lawrence, we look forward to working with you again in the future. Thank you for the five star review.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Fast and simple

Fast and simple. The app was great and if I left a message on it Rebecca replied almost straight away! Would use again and reccomend.

February 17, 2026
Unprompted review
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review - we look forward to working with you again in the future.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Use any other solicitor avoid! it was a…

Use any other solicitor avoid it was a nightmare from start to finish, I would never recommend this company again, one of the worst experiences I've ever encountered in possible to speak to anyone in person Avoid,Avoid,Avoid..
Would give no stars if I could of.

July 31, 2025
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 4 out of 5 stars

Speedy service and prompt!

Speedy service and prompt in responses!

February 3, 2026
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Your clear guidance

Your clear, helpful, step by step guidance made it easy to complete and successfully make my claim.

February 5, 2026
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback and it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Horrible communication- I want to cry everyday so so so slow

I was advised to go with Chadwick& Lawrence by my broker, I trusted them and went ahead.
To say I am disappointed is to not say anything.
The process is extremely slow, I am chasing nearly every single day.
Since November until February which is 3 months now I had 2 phone calls - everything is done via email. I thought my solicitors would be my rock but it just feel like I am a subject and simple transaction for them.
All the replies I ever get are general- there is no actual updates as to what why and when.

I’ve lost 5 weeks on searches being rejected due to title plan issue and they didn’t do anything about it until after 5 weeks it’s a disaster.
Chasing enquiries stage, they said they r still waiting for replies then after I went crazy they said sorry replies have been recieved.

The communication is so poor is indescribable. Every time I can office- no one is ever available to answer, endless emails sent - I am in so much dark and there is no clear answer on when I can exchange.
My life is a disaster right now.

Source of funds is a joke- lender approved everything in 10 days, solicitors still working on it for 3 months and still asking where is that money from when I sent several statements and explanations it’s like they don’t want to work on your case.

I am begging them to prioritise my case and all I get is we work in order, like what is that supposed to mean? I have to wait another 3 months ?
If I knew how slow everything would be I would never trust the recommendation, I am so depressed, I can’t live my normal life, nothing is being done on time. I said several time from before I need to complete by the end of February but no one cares about that, I am your client I am paying you money for you to work on my case and I have to chase like psycho woman? It’s a nightmare honestly.

I lost all hope now, all my plans went into the toilet drain I’m so mentally exhausted I want to cry every day, it’s not a nice experience at all.
No personal relationship like a solicitor should have with their client, they simply don’t care about you or your circumstances.

I literally want to cry 😭

February 11, 2026
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and effective, something i couldn't find with a local solicitor.

February 9, 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for the five star review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

One of the worst conveyancing…

One of the worst conveyancing solicitors. If you want to save your money fine and energy do not work with them. No one ever responds to queries, charge you awful amount of money and never get things done in time.

February 9, 2026
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Save your sanity and money, look elsewhere

We selected a highly rated conveyancer based in London by the name of SAM Conveyancing, however our mortgage broker informed us the lender rejected them as a conveyancer as they're not listed on the panel. Confused, as they claim to be on our lender's panel on their site, we reached out asking what was going on and we were told we were actually employing a solicitor by the name of Chadwick Lawrence not SAM conveyancing. After seeing Chadwick Lawrence also seems to be mostly high rated reviews we decided to carry on with them.

However, we quickly started having doubts. They sent me a document of non-english asking me to "verify it". I replied I'm unable to understand it so am unsure what I am verifying and was told they'd inform their supervisor and I didn't hear back.
They referred to me multiple times by the wrong name in correspondence.
They claimed we were using Right To Buy when we're not.
We found out they're not based in London either, so us selecting our conveyancer with this requirement was a waste of time. When we received incomprehensible communication from Chadwick Lawrence we'd then need to email SAM Conveyancing to make sense of it. It was like having an interpreter.

We were informed that they outsource their verification services to a company by the name armalytix. We completed all forms and documents and verification requests same-day.

After nearly 2 weeks of sparse terrible communication, we were suddenly and rudely told we would "need to find another Solicitor" or we will be charged "with an additional fee" that will be "charged again till we are satisfied" because the company they outsource verification to were unable to do their job (we've not had similar issues with other conveyancers).

We decided it was time to cancel our use of their service and find someone else as per their suggestion. We received confirmation that our file would be closed that day.
After not receiving a refund I had to chase for it and was told we'd not receive it due to "time now elapsing the 2 week cooling off period". I had to reply confirming the same person claiming this was the person that stated they'd close my file that day and that I was still within my cooling off period. Eventually they sent me my money back.

I'd strongly recommend steering clear of Chadwick Lawrence and SAM Conveyancing.

February 4, 2026
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 4 out of 5 stars

Efficient

Efficient, experienced and quick to respond

February 6, 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Highly Recommend Grace Armstrong at Chadwick Lawrence

Working with Grace Armstrong has been excellent. As the neurological physiotherapists on the case, we’ve found her to be responsive, clear in her communication, and genuinely committed to the patient’s progress. Her support has made coordination smooth and efficient, and she consistently shows real care in her deputy role. Chadwick Lawrence are very well represented by Grace’s professionalism and compassion. We would be very happy to work with her again.

February 6, 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

The service and advice given was excellent

The service and advice given was excellent. Rachel Bedford the solicitor was very friendly and helpful, explaining everything we needed to know about our wills. I would recommend Chadwick Lawrence.

January 23, 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for the five star review, we really appreciate your feedback and it is great to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Excellent service

Excellent service. Dealt with my affairs promptly and the advice given was apprpriate.

December 11, 2025
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Highly professional

Throughout all the complex procedures of conveyance, Michelle Myers was helpful, professional and patient. Friends had recommended the firm to me and I will certainly recommend them further.

February 2, 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for the five star review, we really appreciate your feedback and it is great to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

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