ChainReactionCycles.com Reviews 

900
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Information sharing from order to delivery is provided. We felt that the company is a subsidiary of "Weglle" and a reliable supplier. Thank you very much! I would use them again.

Rated 4 out of 5 stars

I bought something. It arrived. The product was in perfect working order. The box looked like it had been through the British postal system. I can't describe it better than that because your blurb... See more

Rated 5 out of 5 stars

I ordered from Japan and the product arrived in about two weeks. (A satisfactory delivery time!) The product arrived in two parts and I was worried during the process and asked for help, but they res... See more

Rated 1 out of 5 stars

I finished ordering procedure, however, the order was canceled by their mistake. And l was suggested to order again. Then l order it again, however the second order was also cancelled again because th... See more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

弊社では、最も必要な商品を魅力的な価格でオファーし、安心できる配送方法で商品を配送する事により、世界中のサイクリストの方々に最高のお買い物を経験頂いております。


Contact info

3.9

Great

TrustScore 4 out of 5

900 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(900)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

l couldn’t buy it

I finished ordering procedure, however, the order was canceled by their mistake. And l was suggested to order again. Then l order it again, however the second order was also cancelled again because there was no service to send it to Japan under the current situation. After that I couldn’t got correct refund without a claim to their support. So was so exhausted to get the correct refund.

August 11, 2020
Unprompted review
Rated 4 out of 5 stars

It's a great deal of money.

Japanese distributors charge a lot of commissions, and the wheels and other equipment you're interested in are too expensive to buy.
It takes a few days to get the wheels and other equipment, but I buy them here because it's cheaper.

August 10, 2020
Unprompted review
Rated 5 out of 5 stars

I love CRC

I purchase wears, tires & tubes, accessories, etc. for a road bike. CRC has a wide selection of products, and if you choose the period, you can purchase at a considerable discount rate, which is what I really like. I am satisfied with the delivery to Japan for about a week.

June 24, 2020
Unprompted review
Rated 4 out of 5 stars

The product I ordered was good.

It's good that my order arrived exactly one month later, but I'm not very impressed because I forgot to include one item and it still hasn't arrived a month after the reshipment call for it.
The quality of the product and the packaging is fine and I still make use of it. Thank you.

June 21, 2020
Unprompted review
Rated 1 out of 5 stars

One month has passed but I haven't…

One month has passed but I haven't received it yet

April 27, 2020
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

Hi Yutaka,

Thanks for taking time to provide us with your feedback.

I am sorry to hear that you have experienced a delivery issue with this order.
I can see that we have replaced your order and it is currently on its way to you.
I will pass this feedback onto the relevant teams. We listen closely to all the feedback we are provided with and we work hard on continual improvements by having a robust internal feedback process.
If you have any further queries please contact our Japanese customer support: crcjapan@chainreactioncycles.com

Please accept my apologies for the inconvenience.

CRCKumiko

Rated 1 out of 5 stars

I haven't received the product after…

I haven't received the product after one month

April 27, 2020
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

Hi Atsushi,

Thanks for taking time to provide us with your feedback.
I am sorry to hear that you have experienced a delivery issue with this order.
I can see that we have processed a full refund of the order on 30/04/2020.
I will pass this feedback onto the relevant teams. We listen closely to all the feedback we are provided with and we work hard on continual improvements by having a robust internal feedback process.
If you have any further queries please contact our Japanese customer support: crcjapan@chainreactioncycles.com

Please accept my apologies for the inconvenience.

CRCKumiko

Rated 5 out of 5 stars

Despite this dificult situation in…

Despite this dificult situation in Covid problem, I could got the order item, hope hub, in very quick, and appreciated kind delivery. I do hope someday near future i can build up my wheel by this item after this problem over, and ride out to outside in free with the wheel. Thanks CRC. From Tokyo.

April 27, 2020
Unprompted review
Rated 1 out of 5 stars

Where did the wheel I bought go?

I bought Prime BlackEdition 28 carbon disc wheels on March 26th. And it shipped on March 27th.
However, it was canceled suddenly on April 8th and refunded without prior notice.
I was willing to take the delivery time, so I tried ordering again. But it was already sold out...
Where did the wheel I bought go?

April 27, 2020
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

Hi Ryota,

Thanks for taking time to provide us with your feedback.

I am sorry to hear that you have experienced a delivery issue with this order.
Due to the Coronavirus pandemic our couriers were unable to deliver your parcel and it is being returned to us.
Please accept my apologies for the inconvenience.
We have now processed a full refund back to your original payment method. Please allow up to 10 banking days for this to clear into your account.
If you have any further queries please contact our Japanese customer support: crcjapan@chainreactioncycles.com.

CRCKumiko

Rated 5 out of 5 stars

I shopped at CRC for the first time

I shopped at CRC for the first time. Items are so many and always nice price. The order items arrived in a short time. And I could always check the transportation status of items so I could rest assured. I will shop at CRC again.

Thank you!!

April 22, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look