Chainsdirect Reviews 

48
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Ordered 2 Stihl Chainsaw chains online 8am Monday. They arrived in post Tuesday. Excellent service.

Rated 1 out of 5 stars

Ordered 2 x chains, constantly emailed them asking where they were for weeks. Phoned them (when i could get through), eventually they picked up and said they had been delivered. We have never had thes... See more

Rated 5 out of 5 stars

Seamless service again, chain and files ordered 11am one day, here first post next day, VAT invoice included, Well packaged, great prices too, What’s not too like eh!!

Rated 5 out of 5 stars

Only a light chainsaw user but always an excellent service from this company. Speedy delivery, very good packaging and easy to find the correct chain on their site. Perfect for a numpty like me. Recom... See more

Company details

  1. Garden Center

Information provided by various external sources

Leading supplier of chains, bars and arborist equipment in the UK


Contact info

3.7

Average

TrustScore 3.5 out of 5

48 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.7

All reviews

(48)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Class Company

Excellent service got the right chain at an excellent price and delivered before the due date. Lots of companies can learn from this company on how to give 1st Class service. Thank you.

April 28, 2021
Unprompted review
Rated 1 out of 5 stars

odd hard tooth

Hi, been buying for years from them i contacted them about odd tooth to hard to sharpen oregon chain he did not believe me was not interested just found out new owners not helpfull

April 11, 2021
Unprompted review
Rated 1 out of 5 stars

Amateurs in a proffesionals world - avoid....

This company has recently changed hands. The old company service was second to none. New owners rubbish. We purchase 100's of chains a year. I ordered three small chains today (04/02/21) and paid by credit card only to be rang later in the day to be told that the agreed price was to be doubled from £5.00 and is now £10.00. + postage. Items required are on eBay at around £7.00. including postage. These people are amateurs in a professionals world. Avoid and don't waste your time.....

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Consistently exceptional service

Consistently exceptional service. Simple on line selection & ordering, great product choice & availability, very competitive pricing & never had a late delivery yet. My first go to for all things chainsaw.

January 8, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

The staff and management of chains direct are really helpful and know what I need every time phone and normally have the chains delivered to n.ireland the next day fast and friendly service. Great value for money.

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

“Superb”

Wow, what a superb and professional company. Easy use of their website to track down what chain I needed, excellent delivery and product.

Totally recommend and a special thank you to Karen.

Regards
Matt

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

First class service.

Only a light chainsaw user but always an excellent service from this company. Speedy delivery, very good packaging and easy to find the correct chain on their site. Perfect for a numpty like me. Recommended. Shall use again.

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

Seamless service again

Seamless service again, chain and files ordered 11am one day, here first post next day, VAT invoice included, Well packaged, great prices too, What’s not too like eh!!

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Superb service

Ordered on Monday, delivered Tuesday. Fantastic service despite warnings about delivery delays in the Covid era! Well done!

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

amazing company

amazing company, changed our order when we had made a mistake.without a quibble and posted out replacement first class with no charge. Have used often and will continue. great service and friendly staff.

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Simply the best.

Once again, incredibly prompt service. Also, the products are fairly priced so it doesn't get any better. Chainsdirect are always my first port of call. Thank you!

August 1, 2020
Unprompted review
Rated 1 out of 5 stars

Really unhelpful service

I have bought items from these people before online, but need advice, so I called them. They could not be bothered so I will be spending my money elsewhere. I suggest you do to!

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

Good service all round.

The Katanaboy was offered at a very good price and was delivered within 24 hours (Even though it was ordered half an hour after the postal cut off time). Postage was free and the product was very well packed. The website is very informative.

July 4, 2020
Unprompted review

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