Chairish Reviews 4,443

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,792 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for being exactly as described and pictured, often exceeding expectations in terms of quality and authenticity. The delivery service is consistently highlighted as flawless, prompt, and handled by professional and helpful staff who go above and beyond. People appreciate the secure and well-done packaging, which ensures items arrive in perfect condition. However, some customers occasionally reported issues with delivery times being longer than expected or items arriving damaged. A few people also mentioned that the product descriptions or images were not entirely accurate, leading to discrepancies in color, material, or condition upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality and accuracy. Many reviewers praise items for being... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Quality

People report positive experiences with quality. Many customers praise the products for being exactly as... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism, kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order from Charish. I'd watched it for years wondering how well things were handled and if the product was as pictured. From the moment the plaques arrived it was very pleasant. The... See more

Rated 5 out of 5 stars

As a first-time buyer with Chairish, I had a great experience. The saddle stand I purchased was accurately described, and the photos clearly reflected its authenticity and age. The packaging was... See more

Rated 5 out of 5 stars

I have been purchasing from Chairish.com for years. When the mainstream manufacturers stopped producing my “look” I turned to Chairish. We have never had a product arrive that was anything except wh... See more

Rated 5 out of 5 stars

The selection in your online catalogue and the service from your seller were excellent. What I find hard to put up with from online big businesses is this constant asking us what we think, etc. I don'... See more


Company details

  1. Used Furniture Store
  2. Antique Furniture Store
  3. Furniture Store
  4. Living Room Furniture Store
  5. Outdoor Furniture Store

Written by the company

Chairish is the design world's ultimate destination for home furnishings and art. It's beloved by interior designers and tastemakers—who come for the rare vintage, antique and contemporary pieces, and stay for, well, lots more of that, with 2,000+ expertly edited items added daily. Every month, millions of shoppers strike gold (or lacquer, or marble, or ornately carved wood) on Chairish, a platform where buying and selling is smoother, more sustainable, unexpectedly intimate, and always, always delightful. What Makes Us Chairish? EXPERT EYE Everything you see on Chairish has been screened by our curators — ensuring our unique and sharply edited inventory features the most exceptional available in the US and Europe. THINKING SMALL While we might be big, we're made up of many brilliant little parts. Our platform now connects more than 12,000 small businesses, practising artists and makers with design lovers from around the world. SUSTAINABLY CHIC Green shopping means going vintage. Since Chairish began, we've kept 787,364 (and counting) gently loved items in circulation — 85% of our inventory is vintage. Every time you rechairish something, be it a space-age lamp or a lavish tiger print rug or a velvety sofa or a rare art book, you're extending its life and contributing to a kinder, more circular economy. Read our complete Chairish Resale Report.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

Incredibly disappointed

I am incredibly disappointed in my purchase and overall response from Chairish. I bought a couch that said “suede style” in the listing, but in the actual materials description was listed as suede ONLY. I felt that justified the high price of the couch. I even asked for more pics, but you can’t tell in the pictures. Upon delivery it’s a scratchy upholstery not even close to suede. I complained to Chairish that I felt that was deceptive marketing and they offered me a ridiculous $100 towards ANOTHER purchase- not even a refund. Buyer beware- you have to pay for return shipping. I will never buy on Chairish again.

April 10, 2026
Unprompted review
Chairish logo

Reply from Chairish

Thank you for letting us know about your disappointing experience. A representative from our Customer Support team will reach out to you. Our business hours are Monday - Friday from 5:00 am to 8:00 pm; Saturday and Sunday 8:30 am and 5:00 pm Pacific Time.

Team Chairish

Rated 5 out of 5 stars

Dining Room Chairs

The chairs were just as the picture showed and were in perfect condition. The delivery was great and very timely. I would not hesitate to use this website again.

April 10, 2026
Rated 1 out of 5 stars

This table was not the same table…

This table was not the same table presented in the photos. Sadly our had broken boards and cracks. Not worth the value at all.

April 9, 2026
Chairish logo

Reply from Chairish

Thank you for letting us know about your disappointing experience. A representative from our Customer Support team will reach out to you. Our business hours are Monday - Friday from 5:00 am to 8:00 pm; Saturday and Sunday 8:30 am and 5:00 pm Pacific Time.

Team Chairish

Rated 5 out of 5 stars

Products are accurately described

Products are accurately described. Sellers effectively wrap and ship their products in a timely fashion. Charish has an efficient mechanism for questions of the sellers. The process works very well for me. Thank you.

April 9, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service from Liberty & 33rd, the vendor who listed with item with Chairish. Delivery was timely and professional.

April 9, 2026
Rated 5 out of 5 stars

It’s really easy

It’s really easy. You decide what you’ll pay, offer and it’s either accepted or rejected. Timely delivery and so far, exactly what was described.

April 6, 2026
Rated 1 out of 5 stars

It's a terrible terrible company

It's a terrible terrible company. I recently purchased a vintage rug and upon receiving it, it became immediately clear that the item did not match the images provided online.

The rug was presented and described as having a cream-colored base; however, the actual color is distinctly yellow. Additionally, the vibrant tones shown in the listing appear significantly faded in reality. The customer service worked on so hard for not helping me. It took 10 days to refuse to pay for the shipping although the pictures for the item was taken under the studio lights (that's what they said), whereas I bought it to use under the natural light.
It's definitely a scam company! never, ever shop from them.

March 27, 2026
Unprompted review
Chairish logo

Reply from Chairish

Thank you for letting us know about your disappointing experience. A representative from our Customer Support team will reach out to you. Our business hours are Monday - Friday from 5:00 am to 8:00 pm; Saturday and Sunday 8:30 am and 5:00 pm Pacific Time.

Team Chairish

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