Challenge Fencing Ltd Reviews 1,748

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, often going above and beyond to assist with orders and provide advice. The delivery service is frequently highlighted as excellent, with many appreciating the promptness, good communication, and the helpfulness of the delivery drivers who often place items exactly where needed. Reviewers are also very satisfied with the quality of the products and the overall service, noting the ease of ordering and the competitive prices. However, some people mentioned that the order processing took a little more time, and a few found the delivery cost to be somewhat expensive compared to the value of the goods.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Product

Customers consistently note positive experiences with product quality, often describing them as first-class,... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant help from Challenge Woking....last minute on Friday before Christmas needed some sort of rustic panels to replace our broken forest school den in time for our Chrudtmas event 3 days later A... See more

Company replied

Rated 5 out of 5 stars

Staff are always helpful here. They take time to find a solution to your partuclar problem, helping the amateur like me to fix his fence. I've been using them for years, Downside included, and know wh... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! After being let down by a well known store for fence panels, concrete posts and gravel boards I called Challenge. Super friendly and very knowledgeable lady on the phone - called F... See more

Company replied

Rated 5 out of 5 stars

Excellent delivered a day before actual delivery date.could of delivered the day before but sadly wasn't around. Excellent products no damage perfect even helped me put it where I needed it couldn't a... See more

Company replied


Company details

  1. Fence Supply Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lumber Store
  5. Railroad Ties Supplier
  6. Wood Supplier

Written by the company

The easiest, friendliest & most modern way to buy a fence, deck or gate. At Challenge Fencing we’re here to offer help & advice on all of your garden fencing & wooden landscaping projects. We are a local business in Surrey & Kent under the same ownership since 1987 with a history dating back to the 1940s. We only sell premium quality garden fencing, decking, driveway & garden gates and landscaping products such as wooden sleepers. So whether you’re planning a new garden fence or deck, updating your garden furniture, or requiring the added security of a strong garden or driveway, our huge stock means we’ve always got exactly what you are looking for. Our friendly in-branch staff will help make your next garden project a little easier with professional advice & installation guidance. You can buy online & choose to collect at your local branch or have one of our helpful delivery teams drop off your order at home. If you have any questions please telephone your local branch or message us via our Facebook page @ChallengeFencingLtd.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

All good

All good, great service

May 13, 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Challenge Fencing - Cobham

Leroy at Cobham branch is nothing but a gentleman. He has helped me with so many projects over the years without any judgement. Always patient and willing to help! Thanks so much!

May 20, 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Steve, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Ordering online was easy

Ordering online was easy, then had phone call saying already to pick up less than an hour later . Very friendly staff .

May 2, 2025
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Reply from Challenge Fencing Ltd

Thank you, Ian, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Super pleased

I was looking for a Arris Rail with Shaped ends and came across this company. Not only did I find the right one but it was a great quality and price.
Andy ( staff ) was a perfect gentleman , polite and very knowledgeable, he knew straight away what type I was looking for. I left feeling super pleased with my purchase. Can definitely recommend this company . thank you x

May 14, 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Bond, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Prompt service

Prompt service, great communication, delivery lady was lovely.

May 9, 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Daniel, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Ordered on line

Ordered on line, they rang shortly afterwards to arrange delivery, delivered a few days later, very pleased with the quality of the timber and the whole process

April 22, 2025
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Reply from Challenge Fencing Ltd

Thank you, Colin Child, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

All the staff were extremely helpful…

All the staff were extremely helpful and friendly plus they were the cheapest around for what I needed. I would definitely go back again

May 1, 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Anne McCarthy, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

I made a very small order yesterday…

I made a very small order yesterday which has just arrived today. My friend visited the showroom initially & told me they had been extremely helpful in answering any questions & very friendly. Anne delivered the fence panel today & was extremely helpful also. She even helped me get the panel into my garden which I didn't expect at all. It is the 2nd time recently I've purchased from them personally after my friend had recommended them to me. Excellent customer service, helpful, prompt & professional. Super impressed & thoroughly recommend.

May 2, 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Michelle Drake, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Excellent service & quality product

Very happy with the service & quality of products. Jon offered excellent service, prompt communications & quick turn around of the order.

April 30, 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Sonia Carswell, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Served today by Leroy

Served today by Leroy, who is one of the most helpful people I have had the pleasure of doing business with.

Goods quickly ordered and a delivery date of my choice secured.

A helpful experience.

April 25, 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Mr Christopher Bryan, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

More personal than most

The system to order online feels more personal than most with phone calls to check items and discuss collection. Staff were friendly and helpful when collecting too.

April 1, 2025
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Reply from Challenge Fencing Ltd

Thank you, Andy Redman, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Good service all round

Booked in store, concrete fence posts/gravel boards and delivery organised for Good-Friday with instructions given of where to leave if no one home. On the day we didn’t hear the knock (as had headphones on 😬) but no need to worry as left where advised. The staff we dealt with were very helpful and polite. Certainly recommend this company, prices competitive, good products and will use them again.

April 18, 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Mrs Simmons, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Pergola

Have bought from them over the years always very knowledgeable helpful and reliable, good products .
Will definitely use again.

April 16, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Great fences

Great fences, speedy delivery

March 24, 2025
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Reply from Challenge Fencing Ltd

Thank you, John Mulvihill, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Great quality fence panels

Great quality fence panels! Delivery on time and complete.
Driver was super helpful and friendly.
Jon dealt with the order and made the whole process simple, with reasonable prices and easy to deal with.

March 28, 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Sean Hebdon, for your kind review, it is very appreciated.

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