Chancellors - Chipping Norton Reviews 

283
TrustScore 4.5 out of 5

4.7

7 West Street, OX7 5NA Chipping Norton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fern was an absolute pleasure to work with. She was brilliant, and I can't recommend her enough! Based on her professionalism alone, I would buy a property from her in a heartbeat. I highly recommend... See more

Company replied

Rated 5 out of 5 stars

We are in the process of buying our first house with the help of Aysha Groves. She has been super responsive with answering all of our queries and ensuring that the process runs smoothly. Couldn’t rec... See more

Company replied

Rated 5 out of 5 stars

I have been kept informed at every step of the journey to selling my house. The whole team have been very accessible and nothing has been too much trouble. Fern has been excellent in keeping in touch,... See more

Company replied

Rated 5 out of 5 stars

Simon was incredibly helpful at the start of the process and got our house on the market very quickly. He was professional, efficient, and made everything feel straightforward from day one, which... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 7 West Street, OX7 5NA, Chipping Norton, United Kingdom

  • 01608 644422

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(283)

1,855 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fern was an absolute pleasure to work…

Fern was an absolute pleasure to work with. She was brilliant, and I can't recommend her enough! Based on her professionalism alone, I would buy a property from her in a heartbeat. I highly recommend her to anyone.

July 24, 2026
Unprompted review
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We're so pleased to hear that our team member was brilliant and professional. Thank you for your high recommendation; we truly appreciate your kind words.

Rated 5 out of 5 stars

We are in the process of buying our…

We are in the process of buying our first house with the help of Aysha Groves. She has been super responsive with answering all of our queries and ensuring that the process runs smoothly. Couldn’t recommend enough!

June 10, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We are so pleased to hear about your positive experience with us. We appreciate you sharing your feedback and are glad we could assist you.

Rated 5 out of 5 stars

Great Job

Aysha Groves, the agent I dealt with was excellent, especially when there were problems. She dealt with everything proactively with understanding and expertise. Great job.

May 29, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you sharing your experience! We are so pleased to hear that our team was excellent and proactive with understanding and expertise.

Rated 5 out of 5 stars

Absolutely outstanding from start to…

Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.

May 18, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.

Rated 5 out of 5 stars

Aysha Groves, a very experienced agent.

Aysha Groves worked extremely hard selling my late Mother’s house, she kept me up to date whenever there was a viewing, she gave valuable advice on obtaining the correct marketable price for the property and made the appropriate adjustments to secure a sale. I found her to be very professional and extremely thorough in all the correspondence.
I would highly recommend you ask for Aysha when contacting Chancellors

May 11, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you taking the time to share your experience. We're happy to hear that you felt well-supported throughout the process of selling the property. We will pass along your kind words to the team.

Rated 5 out of 5 stars

Chancellors Chipping Norton

I have been kept informed at every step of the journey to selling my house. The whole team have been very accessible and nothing has been too much trouble. Fern has been excellent in keeping in touch, providing updates and has made sure that I have all the information I need to make any decisions. The process has been straightforward and efficient.

May 1, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you sharing your positive experience! We're happy to hear that you were well-informed throughout the process of selling your house, and that our team was accessible and helpful. Thank you for your feedback; we're glad to know we made the process efficient for you.

Rated 5 out of 5 stars

Aysha (Chipping Norton)

Aysha, in the Chipping Norton branch, was exceptionally quick to respond to my emails and was always there to reassure.

April 29, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you sharing your positive experience! We are so pleased to hear that our team responded quickly and was always there to reassure you.

Rated 5 out of 5 stars

Excellent Service from Chancellors

The service that Chancellors provided was excellent throughout. The account manager assigned to us for our sale (Aysha) was especially good. She was always contactable, nothing was too difficult for her and she always came back promptly and with updated information as soon as possible.

April 27, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you sharing your positive experience! We're so glad to hear that our service was excellent and that our team member was contactable and helpful. Thank you for your feedback!

Rated 5 out of 5 stars

House sale in Chipping Norton

Throughout the selling process, Chancellors and especially Aysha kept me fully informed at every stage. They were professional, efficient and a pleasure to deal with. I would not hesitate to use their services again. Thank you for ensuring everything went so smoothly.

April 9, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you sharing your positive experience! We're so glad to hear that we kept you informed throughout the selling process. Thank you for your feedback; we are happy to know everything went smoothly and that you found us efficient and professional.

Rated 5 out of 5 stars

Member of Staff was very kind and patient

Although the property was not exactly what I was looking for Fern Bailey was very patient and helpful.

April 2, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate your positive feedback. We're happy to hear that our team member was helpful and patient during your search for a property.

Rated 5 out of 5 stars

Aysha is an exceptional professional…

Aysha is an exceptional professional who truly stands out. Her communication skills are remarkable—she explains every step of the process with clarity and patience. It’s clear she is both diligent and highly knowledgeable, always ensuring nothing is overlooked.
What makes Aysha truly shine is her passion for her work. She approaches every interaction with enthusiasm, dedication, and genuine care. We felt Aysha really wants to help and takes pride in delivering the best possible service.
Aysha is an asset to Chancellors and has been a pleasure to work with. We could not be more grateful.

March 30, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We're happy to hear about your positive experience. We appreciate your kind words regarding the communication, diligence, knowledge, and passion demonstrated. It's great to know you felt supported and valued the service provided. Thank you for sharing your feedback!

Rated 5 out of 5 stars

We had a great experience with Fern…

We had a great experience with Fern Bailey showing us properties around Chipping Norton. She was kind, respectful, and very supportive throughout, making the process feel easy and comfortable.
Their knowledge of the area and properties was excellent, and she always happy to answer our questions. A genuinely professional and friendly service, we would highly recommend Chancellors.

March 26, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you sharing your experience. We're happy to hear that showing you properties was a great experience. It's great to know that the support was kind, respectful, and supportive, making the process feel easy and comfortable. We're glad that you found the service professional and friendly.

Rated 1 out of 5 stars

Lost my property on completion day due to Katherine Sales Progession Specialist

The purchase of my property failed to complete due to the actions of the Sales Progression Specialist, Katherine Badenhorst, who pressured us unnecessarily to exchange and complete before all enquiries in the chain had been resolved. Throughout the process I had been consistently proactive, yet her approach was often rude and condescending.

On the scheduled completion date, I was informed that we could not complete because the sellers at the top of the chain were unaware of the agreed date—despite this being arranged directly by Katherine.
Completion was then attempted again on the Monday; however, by that point my sellers had changed their minds and withdrawn from the sale, despite previously agreeing to proceed on the Friday.

As a result, I was left without a home, as my rental agreement had already ended due to being at the bottom of the chain. This left me with no notice period, no support, and no apology. Overall, it was an extremely distressing and disappointing experience.

March 23, 2026
Unprompted review
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

Hello Ariana, we are sorry to read your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.

Rated 4 out of 5 stars

Good regular communication

Good regular communication, very helpful with any queries. Clear advice on sale process.

March 24, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate your positive feedback and are so glad you found our communication helpful and our advice clear. Thank you for your review.

Rated 5 out of 5 stars

Great service

Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊

March 17, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.

Rated 5 out of 5 stars

Aysha

Aysha, was really helpful when viewing the two properties at the weekend and understood my requirements, but also gave an honest appraisal from her side too.

She has been seamless in the journey and I trust that she will help me find the right property

March 2, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We're happy to hear that the property viewings were helpful, and we appreciate your positive feedback. We're glad that you felt supported during the process, and we'll continue to assist you in finding the perfect property.

Rated 5 out of 5 stars

Excellent service from Simon and Aysha

Simon was incredibly helpful at the start of the process and got our house on the market very quickly. He was professional, efficient, and made everything feel straightforward from day one, which we really appreciated.

Aysha has also been absolutely lovely throughout — always friendly, approachable, and very professional. She has kept us well updated at every stage, explained things clearly, and has been really responsive whenever we’ve had questions. Her communication and support have made what can be a stressful process feel much more manageable.

We’ve been really happy with the service from both of them so far.

February 20, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We appreciate you sharing your experience. We're happy to hear that the team was helpful and efficient in getting your house on the market. It's great to know that their communication and support made the process manageable for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

We have a really good experience…

We have a really good experience selling our property. Firstly we met with Fern who showed us round a property and we realised we need to put our on the market. Fern helped us arrange an appointment with Simon to come and see our property.Simon explained everything clearly and if we had any questions we could go into the office and ask. Fern was very good at keeping us up to date with things as we went along. It didn’t take long for the property to sell which was great as we didn’t need to have lots of viewing as my brother wasn’t well at the time and needed rest. I would highly recommend Fern, Simon and the team in chipping Norton office

January 22, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

A successful sale thanks to Chancellors

The valuation of the property was significantly above that quoted by other agents and we were prepared to not quite achieve it. But with the work done by Chancellors we did achieve it, so very pleased. We had contact with various members of staff in the Chipping Norton branch and they were always professional and approachable and able to provide information/advice required. Thank you

January 15, 2026
Chancellors - Chipping Norton logo

Reply from Chancellors - Chipping Norton

We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look