Me and my wife had great experiences with Chancellors, where we received great support with a technical issue towards the end of our tenancy. With great efforts by the tenancy manager, Laura Skurdenyt... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Greg was very friendly and open, new our area well and was able to demonstrate well what chancellors could offer us. He explained how the team all spent every Tuesday in the office taking care of th... See more
Company replied
Katie Keenan has been amazing looking after my properties so far. I've had several different property managers from Chancellors and they have not been good at all. Luckily Katie is changing my perce... See more
Company replied
Mary was instrumental in helping us secure our company let. She worked tirelessly and never faltered, even when our brief changed three times. Her depth of knowledge in company lets really set her apa... See more
Company replied
Company details
Written by the company
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Chancellors
Written by the company
- About Us
- One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
- What We Do
- Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
- Our Service to You
- Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment
Contact info
46 Market Place, RG1 2DT, Reading, United Kingdom
- 01189 509800
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Ella was great. Very friendly and personable. Gave as much information as possible and answered all our questions.

Reply from Chancellors - Reading
Ethan is a credit to your company
Ethan is a credit to your company - he clearly works very hard and you're lucky to have him!
Yours Camilla Arthur

Reply from Chancellors - Reading
its been a few crazy weeks looking for…
its been a few crazy weeks looking for the perfect home for myself I've had a lot of knock back, but speaking with Ella she was able to re-assure me that everything is all in process and her communication skills are on point normally u would wait ages for reply but not from Ella she quick on the ball and has explained everything so forough and clear I've been able to sit back and wait.

Reply from Chancellors - Reading
Ethan
Ethan was amazing and provided super customer service.
If I could give him 10🌟, rather than 5 I would.

Reply from Chancellors - Reading
Very professional and experienced…
Very professional and experienced agents, great communication, brilliant support throughout the whole process. Found a tenant and signed the lease in less than 10 days! Definitely will use Chancellor again.

Reply from Chancellors - Reading
Five stars for Rob & his team
My wife and I recently bought a house, and Rob & his colleagues from Chancellors' Reading branch went the extra mile in making things easier for us. As we are not from the UK, we were not familiar with the process, but Rob was extremely kind, patient and clear in guiding us through the various steps. Communication with the vendors through the agency was prompt and effective, and we had a good experience with everyone involved (internal staff as well as external contacts).

Reply from Chancellors - Reading
It is rare to find both a professional…
It is rare to find both a professional and personal approach when dealing with people in most businesses these days. In Alice, I found both. When she was the new person assigned to me on the sale of my property, I had a palpable sense of relief that this was someone who would look after my interests and be friendly and approachable when dealing with my queries, even at those times when it was proving difficult. This turned out to be precisely the case and I enjoyed our conversations, Alice's positive outlook, her professionalism and all of her hard work, for which I am very grateful.

Reply from Chancellors - Reading
He was very welcoming towards us even…
He was very welcoming towards us even though we turned up a little later than our appointment time.
He was very informative and a pleasure to meet at the property. Highly recommended sales negotiator.

Reply from Chancellors - Reading
Thank you to Georgia for always clear…
Thank you to Georgia for always clear and timely communications. We had a number of questions throughout the process of purchasing our property and we were so well looked after from beginning to end.

Reply from Chancellors - Reading
Excellent work Ms Georgia Brown
Working in collaboration with Ms Georgia Brown has been a very positive experience that enabled me to make an offer with no hesitation. Georgia’s communication skills is extremely positive and professional. This created a safe environment for me to which I can ask as many questions about the property and always got the right answers. Regular updates enhanced the positive flow of my process!
Georgia explained the purchase process and introduced me to the right officials. No time to waste and Georgia made this more than a positive experience. Hope her manager appreciates this high level of professionalism with effectiveness all employers need.
No doubt family and friends will be referred to Ms Georgia. Well done!!!
House viewing
We were met on time at a house viewing with Ethan, he was very knowledgeable about the area and local amenities! He was friendly and courteous whilst taking us around the property, answering all our questions without hesitation.
Thank you Ethan for a memorable viewing (we did pop down to the river as you suggested - it was beautiful!)
Great work Andrew and Amy Jones..thanks
I spoke Andrew Jourdain when letting the flat through Chancellors. He was very helpful at all stages and introduction of a good tenant. Particular mention of the property manager Amy Jones who has always responded to my queries quick and efficiently. Always supportive understanding client needs. Thank you and keep up the great work
( Chancellors reading) simply outstanding !!
( Chancellors reading) are a outstanding estate agency ..highly professional & flexible & accommodating
My experience began with first purchasing my home 8 years ago from chancellors who made our purchase a seamless comfortable
And stress free Transaction ..
Today we decided to now value our home after 8 years with chancellors and had valuation carried out
With executive sales manager
Robert penford who was absolutely superb helpful & highly professional
Robert took the time to explain every detail of what chancellors can do for me and he was very realistic & experienced and very down to earth & honest ..
I have to honestly say out of all my dealings with many estate agents over the years Roberts personality is the best Iv experienced ..he has superb communication skills and he took the time to listen to what I had to say and to understand what was important to me which made me feel very valued as a client ..
Robert is a absolute asset to chancellors & i have today signed up to now sell my property..
Great agency, shout out to Daniel Wise!
I just want to say, until now I only had an average experience with estate agencies. This is our first time dealing with Chancellors - Reading and what a great agency.
Special thanks to Daniel Wise, great agent! He was our first contact, always replied to my emails always returned my calls, went above and beyond so we could have an earlier viewing then originally booked, explained everything we needed to know. If you are looking to move, call Chancellors and ask for Danel Wise, great guy, awesome agent. 5 stars!
Naomi showing me a property
Naomi took me around a property and she was truly brilliant. I've been doing alot of viewings recently and she's up there with one of the best estate agents I've dealt with. Not only was she really knowledgeable about the property but also bounced ideas with me on what I could do with the place, creating a real vision on what I'm potentially purchasing. It's rare I've experience this!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







