At Richmond Chancellor’s lives the amazing back of office team at Central Lettings, the support team to turn dreams into reality from offer to completion. Katie, our agent Aslam’s Central Lettings coo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jodie was incredibly helpful and kind, got things moving quickly and made us feel at ease throughout the whole process. Never had such an easygoing move before!
Company replied
I would like to leave a sincere review for Ms Katie Adams at Chancellors Property Agencies. Katie has been extremely helpful throughout the process and supported me in creating the tenancy agree... See more
Company replied
The lettings service provided by Ben was truly exceptional. From start to finish, the process was incredibly smooth and hassle-free. Ben’s clear communication and attention to detail ensured that ever... See more
Company replied
Company details
Written by the company
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Chancellors
Written by the company
- About Us
- One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
- What We Do
- Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
- Our Service to You
- Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment
Contact info
Station Square, One, RG12 1QB, Bracknell, United Kingdom
- 01344 408070
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Chancellors Swindon
Taylor was extremly helpful and understanding about my needs. He was able to provide me the tenancy agreement in due time so that I could proceed with the school applications of my children without any delay. I would appreciate the service given by Megan, Matthew and Huda as well for their kind support.
June 16, 2025
Reply from Chancellors - Specialist Lettings
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Property received in very poor state…
Property received in very poor state trying to reach out to chancellors for a week now no response from the team to address the issues we had pointed out in the property
June 11, 2025
Reply from Chancellors - Specialist Lettings
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks
Good experience
Chancellors were professional and responsive in coordinating the process for confirming our rental property. Leilana was particularly great to work with as she was very friendly and responsive and regularly provided progress updates throughout the process.
June 11, 2025
Reply from Chancellors - Specialist Lettings
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Reply from Chancellors - Specialist Lettings
We're happy to hear that our prompt and clear communication met your needs. Thank you for your positive feedback; we appreciate it.
It was a great experience how…
It was a great experience how everything went smoothly from the time my application has been accepted till I received the keys of the flat. All my queries were answered very clearly without any hesitation. I really appreciate the team, in particularly Alex for helping me in finding my sweet home. Thanks a lot for the wonderful team.
May 1, 2025
Reply from Chancellors - Specialist Lettings
We're happy to hear that your application process went smoothly and that you received clear answers to your questions. We appreciate you acknowledging the team's efforts in helping you find your new home and for sharing your positive experience.
Excellent service
Excellent service! Danielle made the whole process easy and stress-free. Always available, always helpful ! Thanks for all your help !
June 6, 2025
Reply from Chancellors - Specialist Lettings
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Little care for our deadline
Little care for our deadline , go very defensive and unhelpful when I tried to speed up the process crated a huge amount of stress for my self and my wife by using this 3rd party letting hub
June 3, 2025
Reply from Chancellors - Specialist Lettings
Thank you for bringing this to our attention Ashley, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
Very pleasant & helpful
June 4, 2025
Reply from Chancellors - Specialist Lettings
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Chancellors one of the best estate…
Chancellors one of the best estate agents in the UK, helped us throughout our journey in finding an appropriate property.
June 4, 2025
Reply from Chancellors - Specialist Lettings
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
tenancy agreement service
Danielle Archer took care of the contract and document for the tenancy between tenants and me as a landlord. She friendly communicated and responded to enquires efficiently. I truly appreciate her service and reliability.
May 28, 2025
Reply from Chancellors - Specialist Lettings
Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
Prompt and professional
Noorulhuda has been prompt and professional at each step in the process of getting a tenancy agreement in place.
June 3, 2025
Reply from Chancellors - Specialist Lettings
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Reply from Chancellors - Specialist Lettings
We're happy to hear about your great experience. Thanks for your feedback!
Seamless Team
Seamless Team
Great communication and quick to respond to all my needs and queries! Leilana and Zsofia were lovely people to work with and made the move to a new flat as painless as possible.
May 27, 2025
Reply from Chancellors - Specialist Lettings
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Great assistance and support from…
Great assistance and support from Daniel, Natasha and their team. Clear and constant communication, always on the ball and willing to go the extra mile to support their customers.
May 21, 2025
Reply from Chancellors - Specialist Lettings
Thank you for giving our branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
Brilliant
Brilliant! Leilana has been excellent from the start to the finish in progressing the new tenancy. I immensely appreciated Leilana's efficiency, communication and her overall professional and friendly approach, resulting in a fantastically smooth transaction. 11 out of 10 to Leilana! Thank you!
May 21, 2025
Reply from Chancellors - Specialist Lettings
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Leilana butler was always very friendly…
Leilana butler was always very friendly and very helpfull with any questions i had and always responded to mails in no time at all. Thank you leilana
May 21, 2025
Reply from Chancellors - Specialist Lettings
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Amelia is incredibly helpful
Excellent and communicative service received from Amelia, taking us clearly through every step and keeping us regularly updated. Thank you for your help.
April 23, 2025
Reply from Chancellors - Specialist Lettings
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Reply from Chancellors - Specialist Lettings
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Great communication
Great communication,
Alexander, was very helpful explained everything in details. I am very happy with the service.
May 8, 2025
Reply from Chancellors - Specialist Lettings
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Danielle has been an absolute star and…
Danielle has been an absolute star and very helpful sinxe our first email exchange. She has gone above and beyond to ensure smooth process and kept us updated with every step of the journey.
Thank you Danielle
May 8, 2025
Reply from Chancellors - Specialist Lettings
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.