Chancellors - Specialist Sales Reviews 

655
TrustScore 5 out of 5

5.0

Station Square, One, RG12 1QB Bracknell, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As a first time buyer this process could not of been made easier by the absolutely outstanding Maria. The level of communication was just phenomenal. At no point was I unsure of anything, a trul... See more

Company replied

Rated 5 out of 5 stars

From the start Chancellors did everything they could to help me secure a sale. Thank you to everyone involved. I was especially grateful to Miles and Maria for their expertise and for being able to... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Chancellor’s Estate Agents. From start to finish, Miles’ team were professional, proactive, and genuinely committed to getting our sale over the line. When our fi... See more

Company replied

Rated 4 out of 5 stars

Thank to Briar for over-seeing a very difficult and demanding chain over many weeks. She kept us informed regularly and worked hard to resolve issues lower down our chain. Thank you Briar - we are v... See more


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • Station Square, One, RG12 1QB, Bracknell, United Kingdom

  • 01344 408060

5.0

Excellent

TrustScore 5 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(655)

1,578 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James has been fantastic throughout the…

James has been fantastic throughout the entire process for us. He has worked extremely hard despite difficult circumstances from the other side. He has helped this be a lot less stressful than it would have been and has made himself available to be contacted at all times. We can’t thank James enough for his efforts.

January 18, 2024
Rated 5 out of 5 stars

A pleasure to work with.

Working with Dorina from the sales progression team at Chancellors was a pleasure. She was always helpful, informative and reliable. Her manner was very cheerful and friendly. Thank you Dorina for making my experience of selling my house so straight forward.

January 12, 2024
Rated 5 out of 5 stars

I found Ella to be the most proactive…

I found Ella to be the most proactive and communicative member of the team
She brought the conveyance back in line with expectations and contacted me when she said she would
In my experience Ella is a top class progress chaser and conscientious too

January 11, 2024
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

House purchase in Chesham

Recently my partner and I completed on our first house, and working with Tanja Margaric who looked after our file at Chancellors was an absolute pleasure. We ran into a number of issues with our solicitor throughout the process, mainly communication delays (or no response at all), and Tanja was the sole reason we got through it in one piece. She called us at least once a week to provide us with an update on what was happening behind the scenes, which helped put our minds at ease during delays. She was very organised, friendly and clear with her communication, following up every call with an email in case you were to forget any pieces of critical info.
I'd highly recommend Chancellors to others when going through the house purchasing process.

December 14, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 1 out of 5 stars

Please avoid this agency at all costs

Please avoid this agency at all costs. Had at least 4 sales progressors during my drawn out sale and the comms were ABYSMAL. There is a reason they can't keep staff. It was a miracle my property ever sold and I think a lot of that was down to the buyer and myself avoiding the agent.

I'm not normally a complainer but save yourselves the pain.

November 24, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Rated 5 out of 5 stars

Briar is a real asset to the Sales Progression team

We have moved several times in the past and experienced complications but this time the stress levels were on another level. Briar has been a star. She has liaised with solicitors and buyers in the chain and kept putting pressure on them to keep things moving as well as getting back to us keeping us informed throughout the whole process. Thank you 😊

January 5, 2024
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Karen did a fantastic job of keeping…

Karen did a fantastic job of keeping the sale of our flat alive.
Without her determination, attention to detail and great communication I wouldn't have surprised me if the sale fell through.

December 15, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Extremely helpful

Dorina at Chancellors has been great throughout the whole process of buying our house. She was efficient and easy to communicate with and extremely helpful as someone who could liaise directly with our vendors. We are very grateful to her for everything she did to facilitate the sale.

December 18, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Chancellors was very helpful

Chancellors was very helpful, understanding and quick in my process of buying a house. My specific case was quite stressful with a lot of problems, but I can say that Chancellors did their job very well and assisted me in the best of their capabilities. Would surely recommend.

December 15, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Special thanks to Dorina Stefanics, Chancellors

I completed my sale on 29th November ‘23 through Chancellors. Special thanks to Dorina Stefanics who was my Chancellors liaison. Dorina was incredibly responsive throughout the sale process. Always friendly, knowledgeable, supportive and reassuring me along the way.
I am extremely grateful for her excellent customer service and I highly recommend her services.
Thank you again.
Julie

November 29, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Shelby was great

Shelby was great. Really helped push my purchase.

November 30, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Hard work all round

Everyone is communicating over all platforms ie telephone email and if they can’t immediately get you they email or leave a message and have been very through throughout the whole process even when it’s been difficult for all parties to get an agreement we got there thanks to some presitant work for Tanja Maria and the rest of the team at chancellor’s thank you all for you very hard work

November 27, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams

Rated 5 out of 5 stars

Thank you so much to Tanja Margaric for…

Thank you so much to Tanja Margaric for regularly keeping us updated throughout the process of buying our home. Tanja called us when she said she would and was always so helpful and friendly. Really appreciate her help. Thank you!

November 10, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Thank you Tanja Margaric

I would like to leave this review for Tanja Margaric. Tanja was not assigned to my case but went to great lengths to help ease my nerves and help me during our exchange process despite not being a part of her workload. She is a great asset to her team and I thank her for her kindness and attention to detail!

November 8, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Dorina is always friendly

Dorina is always friendly, polite and helpful in fairly trying circumstances. Thank you Dorina.

November 3, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 4 out of 5 stars

Sales progression Team

After a buyer had been found we were transferred to the Sales Progression Team. Initially the service we received was poor. We were informed that a staff member had left and our case was taken over by James Johnson. There were delays but James chased up both the buyers and the legal team and kept us updated. I never met James, but he was professional and friendly when we spoke.

November 3, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this review. We are pleased that you had a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Dorina worked hard to get us to completion

Dorina was lovely to work with and was good at pushing to get us over the last few hurdles to complete. Thank you

November 3, 2023
Chancellors - Specialist Sales logo

Reply from Chancellors - Specialist Sales

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look