As a first time buyer this process could not of been made easier by the absolutely outstanding Maria. The level of communication was just phenomenal. At no point was I unsure of anything, a trul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As a first time buyer this process could not of been made easier by the absolutely outstanding Maria. The level of communication was just phenomenal. At no point was I unsure of anything, a trul... See more
Company replied
From the start Chancellors did everything they could to help me secure a sale. Thank you to everyone involved. I was especially grateful to Miles and Maria for their expertise and for being able to... See more
Company replied
Absolutely fantastic service from Chancellor’s Estate Agents. From start to finish, Miles’ team were professional, proactive, and genuinely committed to getting our sale over the line. When our fi... See more
Company replied
Thank to Briar for over-seeing a very difficult and demanding chain over many weeks. She kept us informed regularly and worked hard to resolve issues lower down our chain. Thank you Briar - we are v... See more
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
Station Square, One, RG12 1QB, Bracknell, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After a few initial issues, Kashan, Courtney and Freya have been really helpful and professional in purchasing a property

Reply from Chancellors - Specialist Sales
Mellissa was extremely helpful throughout the whole process, kept us well informed of any advancements and worked around my busy work schedule as best as she could. I cannot fault a single part of the process or Mellissa, she’s a real credit to the business. I can’t recommend you all highly enough

Reply from Chancellors - Specialist Sales
Good communication throughout the sale and very helpful.

Reply from Chancellors - Specialist Sales

Reply from Chancellors - Specialist Sales
Courtney helped chase and advise on the progress of our house purchase and communicated updates where possible. On a few occasions we were aware of progress before Courtney was aware but otherwise Courtney was very helpful.

Reply from Chancellors - Specialist Sales
Tanja Magaric, from the sales progression team, was really helpful and proactive in keeping us informed and up-to-date regarding our sale. We are very thankful for her help.

Reply from Chancellors - Specialist Sales
The whole experience of buying a house seemed daunting however, the team in Bracknell are fantastic and made the whole process straightforward and stress-free. From start to finish, they provided clear guidance and expert advice. They were always on top of things and consistently kept me updated with every step, ensuring I never felt out of the loop. Courtney was very helpful and professional and her positive attitude were truly appreciated. I felt supported the entire time and knew I was in good hands. Thank you for your exceptional service and for keeping me well-informed throughout!

Reply from Chancellors - Specialist Sales
The team from Chancellors Watford were great, helped us during the process, kept us posted and were very friendly since the 1st day until the completion. Our special thanks to Courtney Kennedy, Jack Backhouse and Sarah White. Didn't force us to do anything with their solicitors or other kind of fees (we decided don't buy from another agency because they were forcing us to do everything with them), they were fair and helped during the discussing with other solicitors as we were in a chain.

Reply from Chancellors - Specialist Sales
Informative updates throughout the sale procedure.

Reply from Chancellors - Specialist Sales
Ruby was very helpful and informative of our situation and always called to update us whether it was a positive update or simply update but both meant we knew Ruby was informing us of all she knew!
Ruby helped our process go as smoothly as possible!

Reply from Chancellors - Specialist Sales
Regular feedback and good project and process management.Notables, Ruby/Sue especially.

Reply from Chancellors - Specialist Sales
I worked with Courtney who was really helpful with our first purchase and rung me every week to keep me up to date.

Reply from Chancellors - Specialist Sales
The support we received from Leeann has been invaluable. We received regular updates every couple of days about the house we were selling on the one we were buying. She provided the intermediary between us and the solicitor using relevant information as and when needed. She took the stress away from us

Reply from Chancellors - Specialist Sales
The progression team at Chancellors have been brilliant in keeping me up to date with my move and keeping me in the loop with conversations with my solicitors. Leeann who has been dealing with a lot of my communication has been very helpful.

Reply from Chancellors - Specialist Sales
Very friendly and have kept me up to date throughout so far. And followed up any questions I have had. Thank you

Reply from Chancellors - Specialist Sales
I have had an amazing experience in dealing with Chancellors especially Melissa.
Purchasing a property especially for the first time can be extremely stressful but Mellisa has helped alleviate a lot of this with her professional approach and kind human nature. She has always been very quick to responding to any queries or concerns I may have and has always been a pleasure to communicate with.

Reply from Chancellors - Specialist Sales
Shelby has been nothing less than perfect. Her assistance and advices have been of great help. As the whole transaction took a lot longer than expected, only her proactivity prevented of us pulling out all together.

Reply from Chancellors - Specialist Sales
The completion of my sale and purchase has been a little fraught but throughout the exchange, Ruby Irving has been brilliant, she would ring me regularly and keep me updated, chasing both myself and my buyers. Ruby provided constant information and I relied on her commitment and professionalism far greater than my own solicitors.

Reply from Chancellors - Specialist Sales
Selling a house requires a lot of people to pull together and make the process a success.
James Johnson has made the whole process so smooth. He has been the link between the buyer, seller and both sets of solicitors, he has always been polite, so efficient and personal. I feel like I’ve had a friend in my corner, supporting me all the way and on days when I’ve been frustrated or upset he has been my rock that’s never given up. I would recommend him to anyone he will look after you and remain dedicated to your sale or purchase until the very end. Thank you so much James.
Olivia

Reply from Chancellors - Specialist Sales
Good experience from them so far. I’m getting up to date information on the progress of purchasing my property and Leeann is very fast and responsive with my emails. Will further update with the purchase progress.

Reply from Chancellors - Specialist Sales
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.