Chapellerie Traclet Reviews 121

I have made 3 separate purchases of flat caps recently. Chapellerie Traclet has a wide selection of caps I like. The service has been outstanding. I have received my caps here in the US in a week or less. The prices have been reasonable too!

AVOID!! DO NOT TRUST THIS COMPANY!! I ordered a hat 2 weeks ago. When I went to check the status of my order a few days later I noticed it said “awaiting restock” Nowhere on their website did it indicate this product was out of stock. Secondly, after contacting them with my concerns, they give inadequate and unassuring responses to my questions, even when I translated my concerns. They vaguely said they were receiving a Kangol order “next week”. At the end of that week I asked for an update and they didn’t even have the decency to respond to me until I badgered them with a couple more emails. Their automatic email saying to get in touch if I had any questions felt like rubbing salt in the wounds. After 2 weeks of simply wanting an UPDATE - JUST AN UPDATE. They refund my order, despite me not making that request if they were committed to fulfilling my order. Gutted cause I really wanted this hat and I expressed that. I was prepared to wait. Yet to receive my refund as well everyone pray I get my money back! I’d be happy to rescind this review and overlook their pathetic customer service if they actually sent me the hat!

You guys are great

Although I was misinformed about the delivery time (it took much longer than expected. I eventually got the hat and it was exactly as on the site I am very happy with the product. But they should give better time indications.

THIS COMPANY IS A SCAM! Don’t buy from them!
I should’ve known better. I would not buy anything from this French Company if I had read the BAD REVIEWS of this company.
I bought a hat in 5 August. I wrote to them 11 days later to ask them how can I track my package since I’m buying it from Singapore. Typical of a French behaviour, no rely.
So I left them a message via IG messenger, they did reply and confirmed that they’ll deliver in 2 weeks time.
3 weeks has passed and I decided to write to them via IG to enquire about my hat on 28 August. No reply.
I checked the status of my message, they “seen” it. I checked their latest post on IG and they were active 9 hours before.
In other words, this is a company that didn’t operate on robots but human - just plain lazy and typical of French “couldn’t be bothered” to reply.
I don’t care about my hat anymore at this stage. I just want my money back and I hope someone picks this up quickly.

We placed the order in September 2022. One item was not available and we asked for a refund. It took 2 to 3 weeks for response to our many emails. Most were ignored. We finally received our refund 3 months later. Please be careful of placing an order with this company.