Charles Church Reviews 

Our experience with Charles Church has been extremely disappointing and nowhere near the standard expected from a premium housebuilder.

Within a short period after moving in, it became apparent that the property had multiple construction defects. During inspection it was discovered that insulation was missing in parts of the walls, despite the approved specifications and drawings clearly requiring it to be installed. This alone raises serious concerns about build quality and quality control on site.

We have also been dealing with major plumbing issues for nearly a year, including a persistent drainage odour that remains unresolved despite numerous visits, tests, and attempted repairs. The problem has still not been properly diagnosed or fixed.

The aftercare process has been slow, poorly coordinated, and often ineffective. Snagging items have taken months to progress, some repairs had to be repeated due to poor workmanship, and communication has frequently required constant follow-up.

For a developer that promotes itself as a premium brand, the reality has been deeply disappointing. What should have been the excitement of buying a new home has instead been a prolonged experience of defects, disruption, and ongoing investigation into issues that should never exist in a new property.

Based on this experience, we would not recommend purchasing a property from Charles Church.
ROSE MANOR
PLOT 19

Zoltan has been brilliant on the customer care team dealing with our snags. We had many issues during the initial moving in period but Zoltan has been great. Friendly, professional and always has time to talk to the kids and say hello to the dogs. A credit to his company

Going through the moving process at present to Festival Park Easton.
We can't recommend or praise Julia enough, she has made the process a real pleasure. She couldn't help anymore, her knowledge and service is second to none.

Friendly operatives who are reliable and hard working. Matt at Wellington gate estate very good

We recently completed the handover for our new home and we wanted to give a massive shout-out to our Sales Advisor, Millie-Rose Pickering. Her support throughout the entire process, including the final handover with all the important documents was exceptional. The entire process, from our initial enquiry to the final handover, was managed professionally and efficiently. We are very happy with the quality of our new home and the overall service provided by your teams. We would certainly recommend Charles Church to anyone looking for a new build home.

We had some marks on our ceiling which needed filling and repainting. Bruce did a brilliant job. He was very friendly, and the job was done quickly and cleanly.

Oakcroft Chase -

Paul W from customer care did an awesome job of sorting out our last few snags. Really pleasant to chat with and worked to a high standard before cleaning up after himself. Thanks Paul!

Katie is helping us navigate the whole process. She’s been incredibly helpful. We are grateful. She has been able to professionally answer all our questions & always responds to emails promptly too.

Jim Kasemi is a friendly and professional operative of Charles Church. He carries out an excellent job to make sure customer is satisfied. He always cleans after he has completed a job. Very happy with his approach and his work.

Great advise on everything would defintely recommend.

Fantastic service at The Oaks development Wynyard. Site Manager and site team friendly and approachable. Customer service team friendly and well organised. Some snagging to be expected with a number of subcontractors on board, but everything dealt with efficiently as soon as logged with customer service team. Great service.

I reserved a property at West Park Gardens and was looked after by a sales executive named Jodie Hewitson. Jodie was extremely welcoming and made the process of reserving my home feel straightforward and stress-free from start to finish.

Nothing was ever too much trouble for her — she was always happy to answer my questions, no matter how small, and explained everything clearly so I felt confident in every step of the process. Jodie’s friendly manner and attention to detail really stood out, and it made what can often be a daunting process feel exciting instead.

I would highly recommend Charles Church, especially if you have the pleasure of dealing with Jodie at West Park Gardens. Thank you for making the start of my new home journey such a positive one!

Since visiting the development and meeting the salesperson (Tom) we have been very impressed. We reserved the house (Studland) because of its style and quality of finish. Tom has been brilliant in keeping us informed of progress and generally very helpful. Absolutely brilliant to date.

Danny at Rose Manor, Hadleigh has looked after us amazingly! Been in our home since December and have no complaints, our snag list was completed within 2 weeks and Danny has always worked with us to make sure that we were happy with the work being completed. Communication from Danny has been great, friendly and welcoming, very attentive and responsive, nothing has been too much and we couldn’t have asked for anymore!
Definitely made our experience with buying a new build positive, would recommended buying a home with Charles Church to anyone.

Chris was super professional and would not leave the job without ensuring we had a follow up appointment made (due to the filler not drying and it needing painting too) - as well as being highly capable, he was tidy, polite and friendly which is what makes dealing with problems easier to handle from a homeowner’s perspective.

Edd, Bouba and Wiktoria all made the purchase and settling in a pleasure. Love our new home and the finish was superior to a previous new build we lived in. Thanks again for all your help, assistance, guidance and attention.

Florian, one of the customer care team did a wonderful job at repairing our ceiling and wall after a plumbing issue. His attention to detail was brilliant.

Paul came round to test the insulation and did a thorough and professional job. Would recommend.

Just had Bruce in from customer care OPs, amazing service, great guy sorted all the snags on the list with no mess or issues. Perfect service

We’ve had a really positive experience with Charles Church and absolutely love our new home.

The sales process was smooth from the start, and Wiktoria was brilliant — always clear, responsive, and helpful, which made everything feel straightforward and well managed.

Since moving in, the on-site team have been fantastic. Dave Ormes and Edd Finnis in particular have been outstanding. They’ve been approachable, proactive, and quick to resolve anything we’ve raised. Nothing has felt like too much trouble, and they’ve made settling into our new home far less stressful than we expected.

The quality and finish of the house exceeded our expectations, and it was handed over clean, tidy, and ready to move straight in.

Overall, we’re very happy and wouldn’t hesitate to recommend Charles Church to anyone considering a new build.