Charles Church Reviews 

Quality rather than sales. Too fast and keen to hit targets at the expense of being ready. House is very dirty clearly no quality check was completed. Have been though this process before but the house is damaged due to poor quality management. Lovely house shame about the handover

Thanks so much for supporting me through the whole process and helping me to choose my dream forever home. Paul was absolutely amazing and without him I probably wouldn’t have made the decision to move where I have. He kept me totally informed throughout. Thanks team.

"I recently purchased my new home at Lambourne Meadows in Thatcham, and I cannot fault the experience. Kelly, Sara, Rosie, and Gary have been absolutely amazing throughout the entire buying process. They were incredibly supportive, highly professional, and kept me fully informed at every stage of the house move. Their personal and attentive customer service made a stressful process so much easier. I would highly recommend the team at Lambourne Meadows to anyone looking to buy a new home!

I waited a year after moving in before writing this review so I could give an accurate account of our experience.

We bought our home on the Manor Grove development in Lydney, built by Charles Church aka Persimmon Homes South Wales. If you are considering buying here, or from this division of Persimmon, I strongly recommend doing your research first. The homes are marketed as “executive homes”, but in our experience the finish and customer service were nowhere near that standard.

We visited the site regularly during construction because we loved the layout, which was better than those offered by other developers. Unfortunately, that was one of the few positives. Before we moved in, we found a fake bathroom vent, an electric shower fitted instead of the specified mixer shower, a lawn laid straight onto builders’ soil, and several paid extras that were wrong or missing. On collection day, the house was not properly cleaned, the welcome gift was missing, and the hot water cylinder was leaking. We were told it was a warranty issue and left to deal with it ourselves.

Persimmon says initial snags are resolved within two weeks, but that was not our experience. We paid for a professional snagging inspection, yet many issues remained unresolved for months. One assistant site manager genuinely tried to help and even offered a patio extension as goodwill, but he was later dismissed before anything was completed. After my wife escalated our complaints, senior staff, including the South Wales Managing Director, visited and promised everything would be sorted. I booked almost three weeks of annual leave for the work, but nobody turned up, leaving me out of pocket and with wasted holiday. When contractors eventually arrived, the workmanship was poor and many defects remained.

The agreed patio extension was later denied until I produced the email confirming it, and even then the size was quietly reduced. We still have an air brick installed too low, our EV charger failed from day one, and the heating system repeatedly fills with air; an independent plumber even questioned whether it had been designed correctly. Heavy rain has also exposed serious problems with the garage, where water runs down the walls and pools on the floor. During repairs inside the house, we stored furniture there, including an oak dining table worth over £2,000, which has damaged beyond repair.

The complaints process has been exhausting. Once Persimmon has your money, customer care feels like an afterthought. Every issue requires constant chasing, and work is often carried out without fixing the underlying problem. We paid almost £500,000 for this home, and the overall experience has been unacceptable. If you are considering buying here, do extensive research first. From speaking with neighbours, we have yet to find a single house on this development that has not had defects.

Buying a new-build home should be exciting. Ours has been a year of stress, broken promises and disappointment. Based on our experience, I cannot recommend buying from Charles Church and would avoid at all cost in the fire even pre owed properties

The process was very smooth and stress free

Alan Foreman has recently been over a couple times to help out with various bits and he’s always totally satisfied - he does his job really well, most efficiently and on top he’s brilliant company. Will always recommend.

Hill Top View - Melton Mowbray - Outstanding Service
Just wanted to say a HUGE Thank You to Sharon at the Hill Top View, Melton Mowbray site - Sharon has been so attentive and extremely helpful throughout the whole purchase process. Sharon has really gone out of her way to make our new house purchase run as smoothly as possible. Thank you Sharon. Nikki & Mark

We had a great experience buying from Charles Church. Rachael Rice was amazing. Her professionalism, prompt communication and knowledge was excellent, she is a true asset to the company. Reggie, The Site Manager has been exceptionally attentive and helpful pre purchase and after too. A huge thank you to all involved in this process for making it seamless.

Lucy and James Hallett

I had reserved a home. It was then deemed we couldnt have it due to not exchanging in time. Due to the sale of my property falling through - This was 12 month before the house would be ready for completion. No time given to re sell, and the person laught at mr on the phone and said we would sell it buy the end of the week.... 7 months on still for sale, more incentives on the property - thats still not built, my house has sold mortgage in place.... Buying somewhere else

Moat House Grange
Paul at the sales desk done it for me, straight down the line, polite and efficient.....with no sales push 👍.
Couldn't keep up with the speed of everything moving paperwork wise as we part exchanged our property.
Purchasing our new home from Charles Church has been a pleasure and our experience will be passed onto family and friends.
Sandy was the first sales person we met and gave us all information, hints tips etc on procedures. Sandy showed us round our new home which was just an example of the quality Charles church offers...soon turned out to be our new home.
Thanks again Paul & Sandy.

Just wanted to say a huge thank you to Jenette at the Paignton site - she has been so attentive and helpful throughout the whole purchase process and is a credit to the Charles Church team. No issue was too small and she has really gone out of her way to make our purchase as smooth as possible

Excellent service and care.

Some highlights

-Helped push the deal through when solicitors were being slow without being pushy towards me. Always had time for my concerns.
-Good product. Insulation is dealing well with keeping out the current heatwave! Broadband ready to go on day 1. Well laid out kitchen, quality fittings, nice strong shower etc.
- House was presented in an immaculate condition; impressed even my mother who thinks new houses are only ever "builder clean".
- Really helpful guys on site, who when going through snagging offered useful things like lending me a free skip for the weekend so I could clear all the rubbish from moving, or sending around a decorator to deal with marks/bumps created from moving in furniture.

Really happy to have Harvey, the Hard Surface Repair Technician, picking up our snagging items quickly once we raised them. I can see that he's working really hard (during a heatwave) and carefully in fixing the snagging items one by one with care.

We had an outstanding experience purchasing our home with Charles Church. From the very beginning, the team demonstrated absolute professionalism. They walked us through the entire process, taking the time to explain every single stage of the purchase clearly, which gave us complete peace of mind.A special mention must go to our sales executive, Beth. She is incredibly kind, patient, and helpful. Beth consistently went above and beyond to answer our questions and support us at every turn. Her warm approach made what can usually be a stressful process feel incredibly smooth and enjoyable.

We recently bought a plot on Jubilee Gardens, Warminster. We had visited the sales office following visits to other new build site in the area, we were immediately welcomed by Neave, who was attentive and went above and beyond to show us our options. The care and attention showed at this stage, solidified our decision to purchase with Charles Church. Throughout the purchase, Neave and Pauline have always been helpful, responsive and supported with our queries. We have recently moved in, following a smooth transition and are delighted with our property. Elliott and the site managment team have been attentive thus far in supporting with any minor snags, of which there have been very few.

Thank you to all of the team at Jubilee Gardens.

First class experience , Charles Church and Jubilee Gardens were the only new developer to show us round the show house in person to point out the standard and non standard features. Since reserving Neave and Pauline have been so helpful in my house purchase, nothing has been too much trouble, they have both gone the extra mile to help relieve stress and any sticking points . In addition interactions with site have also been first class. I’m very impressed with the team and the quality of the properties, I’m looking forward to moving in at the end of the month .

Sales Advisor, Neave Crook, was patient, friendly, helpful and informative.
It's not often you buy something and want to send the Sales Advisor flowers to say thank for their patience and help... In fact, it's not been ever until last week!

Throughout the entire process of purchasing our dream home Mark was an invaluable partner. His attentiveness and responsiveness were exceptional, ensuring that every detail was handled with care and efficiency. Mark truly went above and beyond to make the experience seamless for us.

Great service and very reactive with queries.

Sensible design of houses. Reasonably well finished. Good customer care service so far. After care has been good. Excellent appliances. Upgrades a bit difficult to judge from photos, would prefer to have seen in person