Shipping was way longer than stated and it was nearly impossible to track, to the point that I thought I was scammed. The tracking number wouldnt work for any of the normal carriers and I never reciev... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Placed an order at the beginning of December and have yet to hear anything about my bag being shipped, it has a shipping number but based on the website the only update is that it has been scanned o... See more
Company replied
The sizing guide of shoes for women is not correct. The delivery time was too long as well. I wasn't able to return the shoes I ordered as it took too long to arrive. I already left for vacation when... See more
Company replied
I ordered a bag online on December 2, 2025, confident it would arrive by Christmas (at least, the website clearly stated that orders placed by December 2 would be delivered before Christmas). The bag... See more
Company replied
Company details
Written by the company
CHARLES & KEITH is a shoes, bags & accessories brand making headlines. Fashion Insiders biggest kept secret with affordable price points paired with luxury quality and design.
Contact info
Tai Seng Link 6, 534101, Singapore, United States
- CS-DEPT@charleskeith.com
- www.charleskeith.com
3.5
Average
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love, love it !
I loved my shoes, it took about 20 days to arrive but it was worth it, my shoes have the quality of about 300 dollars I know but they cost half as much, I will follow this brand definitely.
November 21, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I hâve been debited twice due à bugi from the website
I hâve been debited twice due tona bug on thé website. No answer from the customer service. They tell it s my fault and i received 2 same bags without reimboursement solution. Íll never buy someone on this website
December 15, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We noticed that our team has already reached out to you via email regarding your inquiry. To avoid any confusion and ensure consistency, we’ll continue assisting you through that email thread. Please feel free to reply there if you have any further questions, and our team will be glad to help.
Best Regards,
CHARLES & KEITH Customer Service Team
Good quality products for the price
Good quality products for the price. Delivery/shipping was relatively quick as well.
April 23, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
MY ORDER DIDNT ARRIVE!!!
MY ORDER DIDNT ARRIVE!!!! I ORDERED NOV 21 GOT SHIPPED NOV 24 AND STILL DIDNT ARRIVE. Its dec 26
November 21, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re sorry to hear that your order hasn’t reached you yet. Our records show that delivery has been attempted. The courier should be reaching out to you directly to provide further instructions.
If you’re still unable to retrieve your order, kindly contact us at customers@charleskeith.com so we can assist further.
Thank you for your patience.
Best Regards,
CHARLES & KEITH Customer Service Team
Absolutely love the designs so on…
Absolutely love the designs so on tends! The quality is amazing and price is very affordable
December 24, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Love love love
Love Charles and Keith for the styles, quality and the quickest of deliveries.
Highly recommend and have gotten all my friends onto their shoes and handbags.
You cant go wrong.
October 16, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
your collections never gets old,so…
your collections never gets old,so stunning 😍
December 23, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
A lovely selection of bags and shoes
A lovely selection of bags and shoes. Quality is always amazing, my go to bag company!
December 22, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The worst customer service ever
The worst customer service ever. I was given a faulty tracking link and my parcel was delivered without notifying me. Needless to say, my parcel got stolen and the link they sent to me still says my delivery is in progress. I reached out and they insisted sending parcels out without notifying customers is how they ensure a successful delivery. Their customer service ignored me for weeks.
December 4, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand how frustrating this must be, especially during the holiday season. Due to a high volume of enquiries and orders, our response times are currently longer than usual.
Please rest assured that your case is being reviewed, and our team will follow up with you via email as soon as possible. We sincerely appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Love it!
I love the brand’s designs and quality! Will definitely purchase something from the site again!
December 2, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Horrible experience with the one time I…
Horrible experience with the one time I bought form Charles and Keith. I requested a return, I also sent the item for return on time. My carrier shows me the package is delivered. It’s been 2 months and no refund has been processed by Charles and Keith. Total fraud and scam.
October 7, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re very sorry for the delay and understand your frustration. We can see that your refund is currently being processed. If you need any further assistance, please reach out to us at customers@charleskeith.com and we’ll be happy to help.
Best Regards,
CHARLES & KEITH Customer Service Team
I’m so depressed
I’m so depressed
Order was placed on 29/11 and still not receive any update from their courier since 5/12. I have to contact C&K because no reply from courier.
Multiple emails send to Charles and Keith but no solution, just keep saying sorry?
C&K uses Aramex ships to Australia, shitty shipping comp. Wth they’re doing keeping my parcel in Sydney for nearly 3 weeks and dont to any shit ??
December 5, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Don’t even bother
I placed an order on December 2. I bought 2 items; a wallet and a bag. I received the wallet within a week. I got a mail on December 5 that the bag had been shipped and would be delivered within 1-3 days. I, to this day, haven’t received the bag. On December 15, I sent a mail requesting an update regarding my order. I got an answer right away, saying that Charles and Keith would request an update from the shipping company. The update came December 17; my package had departed on a plane from Hong Kong. It’s been 3 days since, and apparently my order is still on the plane.
I’m tired by now, so I requested my money back. After 3 emails I still haven’t gotten any reply. It’s been 3 days.
It was a waste of money, thus. €100 down the drain. Do not buy from them.
December 2, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Late arrival
Late arrival. Bad customer service. Returned over a month and haven’t received any refund or updated.
November 2, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re glad to inform you that your issue has been resolved. Your return has been processed, and the refund should now be reflected in your account. Thank you for your patience.
Best Regards,
CHARLES & KEITH Customer Service Team
It was a horrible experience
It was a horrible experience to order here. Package went back twice, because too stupid to send packages Idk but never again
December 15, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re very sorry for the inconvenience you experienced. The delivery issues you faced were unusual, and we’ve taken steps to prevent this from happening again. You’re welcome to place a new order, and our team will be happy to assist if needed.
Best Regards,
CHARLES & KEITH Customer Service Team
Shipping Nightmare
Where to start? I ordered a purse for my niece for Christmas on November 27th thinking I’m early it will for sure get to Montreal, Canada in time, well it’s December 19th and the purse is still in Newark… it’s been there since December 4th. I’ve reached out to Charles and Keith and Post Nord. Charles and Keith says it’s the Holiday rush… it’s almost a month… not sure where this package came from but ok. Post Nord has never replied. Good thing I was early!!!
Edit to reply to Charles and Keith:
Sorry, I will not believe it’s the time of the year etc etc. Whatever low rent shipping company you’ve used is a waste! I’ve received packages from China in less than 2 weeks at the exact same time. My package was in Newark from December 4th to the 15th and arrived in Hackensack NJ on the 19th. I don’t know who walked it across the state!
December 18, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Perfect winter boots
I got my perfect winter boots from C&K. I’ve always loved the quality of their shoes.
June 21, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Charles & Keith is an amazing brand…
Charles & Keith is an amazing brand with high quality products! I'm so happy to have come across such a great brand.
November 22, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Bad customer service
I ordered two items and only one of them has arrived. First the customer service was being cooperative. But they also didn’t know the whereabouts of my package. So they would come in contact with my courier and then reply back to me. Which in the end never happened. I have waited patiently since they told me to wait 3-5 working days. That was almost 1 month ago. Right now they do not answer my e-mails and do not give me any additional information regarding my options. I feel like the package is lost and that they are just ignoring me as to not get me a refund. I want to stay hopeful but they do not even reply back to me. It is very frustrating.
December 18, 2025
Unprompted review
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand how frustrating this must be, especially during the holiday season. Due to a high volume of enquiries and orders, our response times are currently longer than usual.
Please rest assured that your case is being reviewed, and our team will follow up with you via email as soon as possible. We sincerely appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
i’m so happy for the bags that i…
i’m so happy for the bags that i bought. They are very nice and look lovely. The quality is great . I love the packaging too! I highly recommend this products and i will definitely buy again next time! Keep up the good work!
November 29, 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
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