Chatheroes Reviews 

5
TrustScore 4 out of 5

4.1

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Company details

  1. Internet Marketing Service

Written by the company

Generate leads with live chat! We're a UK based, manned live chat service that turns web traffic into leads and delivers quality customer service. 30 day FREE trial - no obligation. Lead Generation: Live chat is a leading conversion tool that many businesses are using already. Improve customer service, upsell related products/services and capture leads you are missing. Your leads are sent instantly to you with full transcripts ready for you to convert. Human Chat agents: “Is this a real person?” Visitors often open with this question. Chat bots can be useful, but we have discovered that customers are happier and more at ease when they know they are speaking to a real person. 90 day money back guarantee: Once you successfully complete the free trial, you then pay for months two and three. We guarantee you will see a positive return on investment within these three months. If not, we will refund any subscriptions that you have paid. No long term contracts: Our Chat Heroes are here when you need them. We don’t lock you into long term contracts and are flexible to meet the needs of your business to help you succeed. Pre-approved responses: All the responses given to your website visitors are pre-approved by you. We work with you to create a collection Frequently Asked Questions to ensure that we represent your business authentically. Customer service for your sector: We leverage the extensive experience that we have gained over a decade across a range of sectors. Whether you’re a professional service, estate agent, or membership organisation, we have the expertise to help your business.


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4.1

Great

TrustScore 4 out of 5

5 reviews

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4.1

All reviews

(5)

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Rated 5 out of 5 stars

An extension of our team!

The Box Factory have been using Chat Heroes for a number of years. The service is great and evolves with our business to ensure we are giving a great service to visitors on our website.

They feel like an extension of our team and I would highly recommend them.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Live Chat Service For Car Dealers

We are a new and used car dealer with multiple dealerships. Finally we have found a live chat provider that solves all our live chat problems. We generated over £100,000 in revenue from their free trial, would highly recommend them!

March 22, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Advice and great service

Had the pleasure of speaking to Chat Hereos in person, they fully reviewed my site, giving me a lot of advice about how to use my chatbox correctly. After talking to them and realising that a not fully manned chat box is useless, i turned mine off and will eventually sign up with them once the traffic on my site increases.

If you have a chat box on you site talk to them, it could equal loads of sales for you and a lot more happy customers!

February 2, 2017
Unprompted review
Rated 5 out of 5 stars

Service excellence

Came across this service when I was booking an event - it really simplified the application, and meant I did not waste any time - thank you.

January 29, 2017
Unprompted review

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