Chatsworth Reviews 

425
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were unhappy with their experience overall, pointing out multiple frustrating issues during their visits. People frequently complained that parking fees and food prices were extremely high, making things feel completely unjustified. Consumers also noted that the house decorations and holiday displays were quite disappointing, feeling rather dark and lacking any festive atmosphere. Some reviewers were happy with the exceptionally helpful staff members and the beautiful gardens available to explore. Visitors additionally mentioned that certain specific areas, like the bustling artisan markets and food stalls, provided a genuinely pleasant experience. Many patrons appreciated the extra assistance provided when mobility challenges arose during their stay.

What people talk about most

Price

Reviewers highlight negative aspects of price, consistently reporting that entrance fees, parking, and food... See more

Location

Customers consistently note ambiguous experiences with location. While many reviewers describe the house and... See more

Staff

Reviewers mention ambiguous feedback about staff, reflecting deeply contrasting experiences across visits.... See more

Product

Consumers find product experiences to be mixed regarding the quality of goods offered. Reviewers highlighted... See more

Quality

Clients share ambiguous opinions on quality, with strong disagreement among reviewers. Some consumers praised... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Car park attendants not helpfull at all. coffees /snacks overpriced Christmas House tour very dissapointing tbh, it was our first visit at xmas - prices to get in were not cheap, so we were expe... See more

Rated 2 out of 5 stars

The entry cost to the house decorations was very expensive and disappointing. Just a few decorated Christmas trees. Much better displays of decorations at your local garden centre. The range of stand... See more

Rated 2 out of 5 stars

I have been for the last 2 years ..... The market was great thank goodness as the house and decorations were very disappointing compared to last year and found it too busy whilst trying to go throug... See more

Rated 2 out of 5 stars

I visited the farm shop today. 3rd July 26..I love visiting and cannot resist purchasing some of the lovely goods I wanted to treat my grandson to a couple of cakes on open display. But after se... See more


Company details


Contact info

2.1

Poor

TrustScore 2 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(425)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Chatsworth rip off

Very disappointed with experience. Rooms not a real reflection of house. All very similar and not many open to public. In the grounds cascades and fountains not working. No mention of this or reduction in price. Plenty of effort taken to get people to spend on greatly overpriced food ( £5.50 for a sandwich and £2.25 for a can of coke) and souvenirs!!!!!!

July 21, 2022
Unprompted review
Rated 2 out of 5 stars

Very disappointed in our visit

Very disappointed in our visit. Had watched programme Chatsworth at Christmas and thought the house and surrounding gardens looked amazing. Our first impression as we viewed the house for the first time was wow but that is where the wow factor ended. We are both health impaired which impacts on walking. Walking between sculptures was really hard going. Very few places to sit and rest. Walking round the house became very boring. Rooms are basically the same. Loads of four poster beds. Murals on ceilings. Disappointed that the cascade fountain wasn't working. I wish I had read previous reviews. Won't be going back

July 6, 2022
Unprompted review
Rated 1 out of 5 stars

Burning man and sheep dung

Burning man and sheep dung
Burning knee an ankle joints more like,
if you are walking impaired you may consider using some form of transport to get from one sculpture to another ( if you find them ) or take a fold out chair
as there are no seats to rest, and don't wear good shoes the grass is covered in sheep dung,
no signs to direct you to each sculpture did I mention the sheep dung ( lots of it ) avoid if you can
there are many helpful members of staff who appeared not to know how many sculptures there are, was not i able to acquire a map to either avoid sheep dung or any direction to where each sculpture is located,,
visiting Chatsworth felt far more like an exercise in taking money out ones wallet and giving little in return,
I won't be bothering again

June 12, 2022
Unprompted review
Rated 5 out of 5 stars

First time we have ever been and wow…

First time we have ever been and wow stunning grounds and the house out of this world every member of staff were so helpful and knowledgeable about the house from the 79 year old lady in the music room to the young gentleman in the library they explained how its the last year for the Duke and Duchess of Devonshire they must be so proud of the standards and can't wait to go back Christmas looks a great time to go well done all

April 3, 2022
Unprompted review
Rated 3 out of 5 stars

Disappointing Tractor ride

Tractor ride
Went yesterday had a tractor ride very disappointing 8 mins ride
2 adults 1 8 year old 10.00
They have shortened the ride by a lot
Not good value or enjoyable, I wanted to see
By the maze and lake

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

Dont bother booking, the system isnt working

As previous reviewers have said, the new season opens and the booking system on the website is down. The least they could do is put a notice on the website. I have been trying for two days, you have to get through to the card details before you are rejected. This is going to lose Chatsworth so much business. I cant believe they cant fix it.

March 26, 2022
Unprompted review
Rated 1 out of 5 stars

Impossible to book a ticket - crazy way to run a Charity!

Terrible start to season opening on 26th March 2022 - the online booking system is not working, and they don't take telephone bookings, and they tell you to book in advance. So how are you supposed to book a ticket? I called Customer Services, who transferred me to the Bookings Dept. and my call immediately went to voicemail. Still waiting to hear back from them. I live 3 - 4 hours away, so I will now choose a different destination, and spend my hard earned money with a company that can actually do business with customers! This is a crazy way to run a business - even more galling when you realise that Chatsworth is owned by and supported by the UK govt. i.e. by us poor suffering tax payers.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Well worth a visit

I have visited Chatsworth several times over the years and it never fails to impress. Even with all the current restrictions the staff were friendly and well informed. The house is one of the UKs many gems.

February 4, 2022
Unprompted review
Rated 1 out of 5 stars

It has cost £118 for our visit to the…

It has cost £118 for our visit to the house and grounds. Included is the Farmyard......one problem....its £10.80 each for the Farmyard. Our booking was 6.16pm and the farm is closed. The last entry is 4pm. They dont tell you that at time of booking. So disappointing and horrendous value for money. It is a complete rip off and the only baubles to buy that was available in the gift shop was £40 each. The Duke and Duchess of Devonshire must think we are stupid. Stay at home and watch the programme. It has been thrown together this year. It would have been better giving something back to the people. Sad really. Won't be going again.

December 21, 2021
Unprompted review
Rated 2 out of 5 stars

Such a disappointment

We’ve been to Chatsworth at Christmas a few years ago and it was excellent. We booked this year and in the run up we’re so excited. Unfortunately we were all so disappointed. We got to the end and said is that it.
Far fewer rooms and trees. It felt like it had been done on the cheap. If this was the case it should have been reflected in the price. We won’t be going back until they can show us they have improved.

December 20, 2021
Unprompted review
Rated 1 out of 5 stars

Garden Is very expensive

Garden Is very expensive. Very few instillations and no Christmas spirit. 20 minutes and you have seen it. Save your money

December 3, 2021
Unprompted review
Rated 1 out of 5 stars

Visited the Xmas market and was very…

Visited the Xmas market and was very disappointed, very crowded poor choice of stalls, left after an hour £10 parking extortionate. Despite this thought we would visit Xmas lights in the garden at a later date. What a disappointment! £14 each for 4 adults and £7.50 for a 4 year old hardly any lights and what there were could have been done much better, we walked round in half an hour. Will not be visiting again in future years.

December 3, 2021
Unprompted review
Rated 1 out of 5 stars

Don't bother

Very disappointed with the market. Overcrowded so no distancing, repetitive stalls, overpriced food, not a good selection of products. All in all a total waste of £10 parking fee. Will not attend again.

December 3, 2021
Unprompted review
Rated 1 out of 5 stars

So disappointed..

We were all looking forward to a nice day at Chatsworth but we were so disappointed. Some rooms were decorated nicely but some were rubbish. Trees were not even fully decorated. It was like they had ran out of decorations half way up the tree or just couldn't be bothered. Didn't see as many rooms as previous year I had been. I don't understand why the Christmas market is only on for a short period of time and doesn't go in to Dec when it's closer to Xmas. Not much effort put in to making it a good experience. Won't be going again.

November 30, 2021
Unprompted review
Rated 1 out of 5 stars

Disappointing Christmas Market 2021

Visited the Christmas Market yesterday. Paid £10 in advance to park. We arrived at 10.40 and the market was already busy. Most stalls you couldn't even get too as were 3 deep. Lots of people also had taken dogs which really didn't help the situation. There was no way you could social distance. We were under the impression that the numbers were controlled with the advanced booking! The stalls we did manage to look at were over priced and seemed to be pretty repetitive. We couldn't believe that a greek wrap was £12 or alternative pork sarnie £8. Disappointing and wouldn't recommend. We managed an hour before we decided it was all to much. All about making money. Don't waste your time

November 23, 2021
Unprompted review
Rated 1 out of 5 stars

Totally disappointed

Totally disappointed. First time out since lockdown. Well overpriced. All stalls selling same thing. Back to car within an hour. Won't be going again.

November 20, 2021
Unprompted review
Rated 1 out of 5 stars

£20 Parking!

Not been to Chatsworth in a while, decided to take the wife to the Christmas Market. We arrived to find it was online booking only, fine considering Covid I went to book online to find the parking was £20, (from £5 it said!) yes you read that right £20 to enter and park to visit the Christmas Market stalls.

Decided to pay it after we had travelled over an hour, and whilst I appreciate they have to employ car parking attendants and put some matts out to restrict damaging the grass here and there, there must have been 1,000+ cars parked from what I could see (£20,000 and that was just for one day)

The icing on the cake was just how busy it was, ram packed... cramped everyone into a small strip, obviously to promote the Chatsworth Shop in the stables at the end of the stalls.

Amazing for the stall holders for it to be that busy, but the experience I had trying to get a look at the stalls was ridiculous. 3 deep couldn't even move in some areas. We left after an hour.

Hot Chocolate £4.50, Hot Dog £7.50, Pastie £5.50.

Overpriced hype, won't be going again.

Can I suggest next time you place the stalls away from the house and give people some room to manoeuvre and breath!

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

An amazing day out not to be missed.

Spent the whole day at Chatsworth House yesterday and thoroughly enjoyed the magical atmosphere that is Chatsworth. Eight of us walked through the house and appreciated the amount of work which had gone into each room. I personally would have been delighted to have seen some of the past themes reused in full in each of the rooms, rethinking a new theme next year. The lunch in the Cavendish Restaurant was very nice and the service was excellent. The Christmas Market was varied and quite magical as the light faded. To finish the day, we were privileged to see the journey of illuminations through the garden. A truly beautiful experience. Wow! We are so lucky to have the opportunity to visit such a magnificent stately home. A must to visit. Thank you everyone for all your hard work.

November 19, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look