CheapOair.com Reviews 

35,255
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 4,911 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, often going above and beyond to assist with travel needs. Many people find the booking process easy, convenient, and well-explained, appreciating the clear information and smooth navigation. Reviewers frequently highlight the competitive prices and great deals, making it an attractive option for booking flights. However, some customers also noted issues with the booking process, such as unexpected price increases or additional charges for extras. A few other people also felt that customer service could be unhelpful, slow to respond, or difficult to communicate with, leading to frustrating experiences.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their politeness, helpfulness, and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the booking... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting good prices, solid websites,... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it easy, smooth, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Cheapoair for years and am largely content with their service and pricing. It seems they have made a change this year for round-trip tickets - proposing outbound flights to choos... See more

Company replied

Rated 4 out of 5 stars

You could have done a little better I use you guys all the time a couple of perks would not hurt like at least us sitting together and don’t forget to send the birding passes

Company replied

Rated 4 out of 5 stars

original base price was good. Do like all the extras that get added as you progress throuogh the booking.

Company replied

Rated 4 out of 5 stars

I booked a flight with this company going from MIA to South Bend, Indiana. My flight from my departed late arrived in Dallas late. Miss my flight. Had to sleep in the airport all Friday night to in o... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

35K reviews

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4.2

All reviews

(35,255)

5,392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Your online process to schedule flights flows smoothly, incorporates required info to purchase plane ticket in a good pace.

July 2, 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

very easy to navigate

Very easy to navigate. And when I made a mistake and had to call to correct it, phone support was very helpful.

July 2, 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

Great

Professional

July 2, 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

The agent was thorough and managed to…

The agent was thorough and managed to confirm flights that worked with my requirements.

July 2, 2026
CheapOair.com logo

Reply from CheapOair.com

We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

Rated 5 out of 5 stars

I have been shopping for a specific…

I have been shopping for a specific time to fly from Finland to Belize, and your site made it easy to do.

June 26, 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 4 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

We appreciate your feedback regarding navigation. We're actively working to improve our user experience.

Rated 5 out of 5 stars

It's cheaper and the people who assist…

It's cheaper and the people who assist you are very polite and helpful. I do recommend to check out cheapair.com. It is worth while. The service is great and the booking process is fast and easy and very well explained.

July 2, 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

The patient that he has and how…

The patient that he has and how thorough he was with making the reservation and, insisting that I review every detail from the spelling of the whole name, birthday, where we’re leaving from, where we’re going, when we’re going, and the cost. Which was all error free
.

July 2, 2026
CheapOair.com logo

Reply from CheapOair.com

We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

Thank you for your kind words! We’re happy you found our service helpful, we always strive to offer the best possible customer experience.

Rated 5 out of 5 stars

Cheap and fast

July 2, 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

easy to book

July 1, 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

I like it good customer service

I like it good customer service

July 1, 2026
CheapOair.com logo

Reply from CheapOair.com

We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

Rated 5 out of 5 stars

Alden

Alden, the agent I delt with was wonderful. I had gotten my flight times confused and he worked very hard to straighten everything out for me.

July 1, 2026
CheapOair.com logo

Reply from CheapOair.com

We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

Rated 5 out of 5 stars

no muckin' about...

You guys keep it as plain as can be. No cramming in too much info. Also, I like how you make Affirm available visually enough to pick up on, yet not up in your face - y'know? I've used you guys a while now. I'm very happy with your services.

July 1, 2026
CheapOair.com logo

Reply from CheapOair.com

We are so glad to hear that you appreciate our straightforward approach and the subtle integration of Affirm. Your long-standing satisfaction with our services truly means a lot to us. Thank you for your wonderful feedback!

Rated 1 out of 5 stars

Website sucks

Website sucks. No confirmation if check-in worked. No boarding passes. Too many pop ups.

July 1, 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback. Please contact Cheapoair if you need assistance.

Rated 5 out of 5 stars

Rick made my trip planning very…

Rick made my trip planning very pleasant and is an extremely kind and caring person. I will say he went above and beyond helping me with my needs at a very difficult time for me. I look forward to planning my return trip talking to him again.Thank you again Rick 🙏🏻

July 1, 2026
CheapOair.com logo

Reply from CheapOair.com

We are so happy to hear that our team member provided such exceptional support during a challenging time. It's wonderful to know we could make your trip planning pleasant and that you're looking forward to returning. We truly appreciate your kind words.

Rated 1 out of 5 stars

No help at all, using every single mistake to charge more money.

We used this site many years for purchasing air tickets. Slowly through years service degraded and we will never use this site again and will not recommend our friends or anyone to use it. We accidentally misspelled one name (a letter in name) and one customer service rep informed us, we have to cancel tickets (total 3) for 250 dollars. They not help at all. When we tried to purchase second time and called with simple question, another customer service rep tried to get a percentage from our purchase, so not only he didn't helped, but tried to make our next purchased even harder. It looks like it operated by Indian company, all representatives sounds like that. No help, no customer service. Stay away from CheapOair. It is not cheap, not comfortable to communicate with reps. Not happy!

July 1, 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.

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