I have a regular delivery from Chemist Direct which has always been v reliable. I am informed when it is coming & it arrives when they say it will. Slight problem with payment last month but it was d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some estee lauder perfume, not sure if it's similar or the real thing, but it came onetime I'm happy with the smell as I have never gad this before. So yes well worth checking on line at the per... See more
A very easy website to navigate, they had what I needed, a few questions and within hours, my order was awaiting dispatch and arrived by courier, meaning I received it incredibly quickly. Cannot faul... See more
A simple, reliable and brilliant service when ordering from Chemist Direct . Never have any problems and my orders arrive very quickly within a day or so. Very impressed.
Company details
About ChemistDirect.co.uk
Information provided by various external sources
Chemist Direct
Chemist Direct is the UK’s number 1 online pharmacy, with over 5000 products covering a full range of non-prescription medicines, vitamins, supplements, toiletries, fragrances and more.
Since 2007, the company has served over 1 million customers and remains committed to excellent service and value for money. Chemist Direct constantly check their prices against competitors and also offer a price promise guarantee to make sure you always get the best deal.
Introducing Pharmacy2U
Chemist Direct has joined forces with Pharmacy2U, the UK's largest NHS contracted pharmacy. If you require prescription-strength treatment, head over to Pharmacy2U and join the thousands of people already using their hassle-free Online Doctor and NHS Repeat Prescription services.
ChemistDirect Details
Written by the company
- Free Delivery
- We offer free UK delivery on orders over £40
- Great Service
- Fast delivery and friendly customer support at the end of the phone
- Competitive Prices
- We always have the most competitive online prices
- Extensive Range
- Enjoy an extended range of health & beauty products not found on the high street
Price Promise
We wont be beaten on price
Our prices are monitored each week for unbeatable value, and are underpinned by our Price Match Guarantee
Contact info
Lumina, Park Approach, Thorpe Park, LS15 8GB, Leeds, United Kingdom
- 01215411800
- contactus@chemistdirect.co.uk
- www.chemistdirect.co.uk
4.6
Excellent
116K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product OK, but Evri chatbot useless
The items were easy to find on the Chemist Direct website, easy to order, despatched promptly. However, I would suggest you find another delivery company because I have had nothing but hassle from Evri since. Items were delivered at the correct time, but to the wrong house, even though it was broad daylight and surely easy to read the house numbers. The Evri chatbot gave no apology or precise information on what they would do to correct the problem, and even though I have reported three times now that I have managed to track down my parcels they keep sending further messages urging me to demand a refund or replacement from the sender myself. Most aggravating!
June 26, 2026
Reply from ChemistDirect.co.uk
Good Afternoon,
Thank you for your review.
We appreciate you taking the time to share your feedback regarding your recent experience. We are truly sorry to hear about the significant difficulties you encountered with the delivery service, despite the ease of finding and ordering items on our website. We understand how frustrating it must have been to have your parcels delivered to the wrong address and then face unhelpful responses from the delivery company's chatbot.
We are actively reviewing our delivery partners to ensure a more reliable and satisfactory experience for all our customers. Your detailed account helps us identify areas for improvement, and we are committed to addressing these concerns.
Apologies for the inconvenience caused.
Kind regards,
Joanna
Excellent communication & delivered…
Excellent communication & delivered with care.
Great products with lots of choice.
June 24, 2026
Good pricing and very quick delivery
Good pricing and very quick delivery. Highly recommend
June 29, 2026
Product I wanted to buy
Easy to offer what I wanted. Fair price, prompt delivery by EVRI
June 29, 2026
Continued medication purchase
I continue to purchase this medication from this site as my experience if the process has always been what I would expect- no complaints from me.
June 29, 2026
Was very good to get such a quick…
Was very good to get such a quick delivery and price was also a great help.
Thankyou Jane
June 29, 2026
Excellent service and quick delivery.
June 29, 2026
Delivered on time
June 29, 2026
Excellent purchase
Excellent purchase, so much cheaper than anywhere else, and came with additional freebies.
June 29, 2026
Very quick dispatch and delivery
April 28, 2026
fast shipping easy process
June 17, 2026
Very easy to order 👌 can find…
Very easy to order 👌 can find practically everything I need, very quick and prompt delivery, packed with care, the service is very, very good 👍, I'm always happy.
June 29, 2026
Online is only ever as good as its delivery service.
Delivery was the issue here. Ordered on Friday, still didn't have it by following Wednesday. Tracking was useless, as when I entered my postcode it said it wasn't the same one as the delivery (which it definitely should have been). It was only when I contacted P2U that it was identified as having been damaged in transit. I opted for a full refund, which was processed promptly.
June 19, 2026
Reply from ChemistDirect.co.uk
Good morning,
Thank you for taking the time to share your feedback. We're glad we were able to process your refund promptly, but we'll be reviewing what happened with your delivery and logging your comments as feedback to help improve our service.
If you notice any similar issues in the future, please do let us know as soon as possible so we can investigate and assist as quickly as we can. We appreciate your feedback and hope to provide you with a much better experience next time.
Kind Regards.
Jodie
Reply from ChemistDirect.co.uk
Good morning,
Thank you for your review. I am sorry to hear that you have not received your latest order.
Having reviewed the tracking with Royal Mail, this shows the parcel was delivered on the 23rd of June.
An email has been sent with the tracking information and the recommended next steps.
We apologise for your experience.
Kind Regards,
Jodie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.