Cheryl's Cookies and Brownies Reviews 

Let me know ON Valentine's Day that they couldn't fulfill my order! No email, nothing. I had to inquire at the 11th hour and was told that they were sorry but couldn't send it due to supply issues. Maybe let me know so I can make alternate arrangements. But hey, they offered $15 gift card--which I will literally never use. Bush league would be a compliment.

I have been a repeat customer for more than twenty years; Cheryls used to be a very nice Ohio company with immediate response if there were any issues. The web site was always up to date with current information on one's order. Something has changed in the past couple of years, as evidenced by the numerous complaints on all review sites. Customer service is offshore and not responsive. The products are fresh and should be delivered in a timely manner, however, that is not happening. Delivery lately is not timely or not at all. The company sends me marketing material constantly, every day, so is definitely spending time and resources on marketing, rather than Quality Assurance. The Passport membership is not worth it because then you get the cheapest delivery option possible. I will be cancelling Passport and will look to Etsy for cookies from now on. Really too bad that this Ohio company has sold out to using offshore customer service.

Ordered 2 weeks in advance. Called to check morning of delivery since no tracking updates and was told would be delivered by end of day. Called back and was then told order had been canceled but I received no notification or email. Too late for a back up. I understand supply issues and had I been notified in a timely manner, I could have used a back up. Poor customer service. Save yourself the disappointment.

I ordered cookies for a family member's birthday on 2/1/22 to be delivered on 2/9/22. Cookies were never delivered and when I called on 2/10 to inquire - I was told that they weren't delivered and are not even available until 2/20 or later - what a SCAM!!! I was so upset and I had a young family member who was very disappointed when her gift didn't arrive. NOTHING on their website or ordering process stated that they weren't available nor did I get any messages about a delay. I will never use them again and will let anyone I know not to use them. Very POOR customer service and lack of communication. Please do your homework, unfortunately I didn't loo into it better before wasting time with this SCAM company.

I WISH I COULD CURSE IN THIS MESSAGE!
STAY AWAY!!! DO NOT USE THIS COMPANY
NO ONE IS IN AMERICA! ALL WORKERS ARE ASIAN WORKING FROM HOME! I HEARD BABIES CRYING AND BIRDS HOWLING IN THE BACK ROUND
I work for the biggest hospital in New York and I will tell everyone that has a pulse about this crappy company
I placed and order for 3 bunches of cookies 3 weeks in advance 300.00 order, and all when I called to track my package...ALL three orders were canceled without notification!! We made the mistake and allowed my 6 year old autistic daughter to taste them and she loved them! We ordered them for her birthday and now we are stuck without them. This company is headquartered in Ohio and should have AMERICANS working for them! This company should CLOSE FOR GOOD! The absolute worst experience!! And at the end they offered me a 20.00 coupon for future purchases FOH!!! Do yourself a favor and bake for yourself! Kick rocks Cheryl!

I ordered Valentines Day cookies on January 22, 2022 for valentines day. I figured 2 plus weeks is sufficient time for delivery. The package was shipped via (crappy) Fedex January 27th, 2022. On February 3rd, the package stopped moving in the Fedex network. (I am assuming a hungry fedex worker stole the box). I reached out to customer service asking for an update on February 4th. They said the package is lost, they will ship a new order. I asked them when will I receive this new shipment due to the fact that this last shipment that was not received had taken 10 days to not arrive. The said I would have it by February 11. I asked and what happens if this does not arrive by then. They said I could call for a replacement and a refund. I was not happy with this answer. On Sunday February 6th, I went online to check the status of my new order and my new order was not listed. I contacted customer service through chat long story short they said there is a new order and provided me with the order number. I ask well how do I know this order is for me and how do I track, They stated the order "was already sent to Fedex" . I said good then you can give me the tracking number. Customer (non) service stated there is a delay. I told them that is a lie, once the label is generated at Fedex there is a tacking number. I ask sot talk to a supervisor. They said the sup would have to call back. After 2 hours I got the call but missed and, but a message was left that the would call me back in a few minutes. I never got the call. I call the regular 800 customer support number on February 7th to talk to a person, they gave me the new order number (for which I still cannot see in my order history). They said the order would go out today; she was processing it.....Umm I though they were processing 2 days ago. Also stated I woudl receive and email with t he order number. Still not email. I did receive a call from another supervisor (after I called the 800 number for order status) February 7th (But I was on the phone). And the message was "this is our second attempt to contact you; like its my fault. The supervisor calls you from another number for which you cannot call back or have immediate access. Stay away from this company unless you want headaches for packages that are supposed to be shipped in a timely manner (I.E. a sick person, etc)

I placed 2 orders on 1/23/2022 and 1 order on 1/30, all of which were to have been delivered on 2/4. I was even conned into paying for "Passport". On 1/5, when none of the recipients had received their cookies, I called and was told none of them had even shipped! I canceled 2 of the 3 orders and retained 1 which has an ETA of 2/9. There was also a fraud purchase on my credit card immediately after I placed at Cheryl's and my card was canceled. DO NOT USE THIS COMPANY! They are FRAUDULENT!

Ordered cookies for my Grandson in California, They were supposed to be delivered this week and he called me and said he never received them.so I called the company and they said they were delivered. When talking to a new representative we found out the lady that took my order had the Address wrong.I was charged for an order We didn't get.Who knows where they were sent. Terrible Costumer service😡 Can't get intouch with a manager to find out about a refund☹️

I'm very disappointed with Cheryl's cookies. I bought an order for myself and sent an order out of state to my daughter. These cookies were pretty bad, and not at all worth the money. Save your money and go to your local bakery.

Because my grandsons are away at college, I thought I would like to send them cookies regularly, so I paid for a "passport" that is supposed to provide free shipping for 1 year. On my next order, I was charged shipping. I began an hourlong "chat." At the end, the agent said shipping would be automatically deducted. She lied. I was charged for shipping. The cookies are good, but the customer service is horrible.

I've ordered from Cheryl's Cookies for many years now and I've always loved them . Two weeks ago I placed an order for a young man's birthday gift. Turns out his gift from Cheryl's was never sent! When I called several days ago they lied to me and said the delivery would reach him within a couple days. Then when I checked again today their Chat folks said their package delivered to the home, but my email from them still indicated that it was in process and waiting for shipment. A bit confused I decided to call them since I hadn't heard anything from the young man - that he received the gift. So I called Cheryl's and they told me the gift never shipped out. AND... they would not even send the product out as they told me it was not even available - even though it is still displayed on line!!! Their response - we can refund you your money back. duh! I spent time - picking out a specific grouping of cookies to give as a gift. I would like the cookies sent in a timely manner. Bottom line if you have to get something shipped out in a specific time frame - Good luck in getting your items. I've already made several calls, been promised they would arrive, etc... no one in their customer care department seems to know what they are doing! So they bait and switch and send a different item than what you bought from them originally. - which is what they call comparable. Frustrating experience overall. I'm am not sure I would use them again in the future.

Excellent

After reading these reviews I almost tried to change my order. I am so glad I could not. These cookies were exactly what I have been looking for and they arrived quickly. I will be ordering Cheryl's Cookies often.

Similar to other reviewers, my item was never shipped. I ordered a mini Bundt cake for my mother-in-law’s 95th birthday. I paid extra to have it delivered the day before her birthday since they don’t deliver on Saturdays. The charge was subtracted from my credit card several days before delivery, so I called to check on the order and was assured it would be delivered as scheduled. On the day of delivery I called again after if hadn’t been delivered by 5PM and was assured it would be delivered by 8. It never showed up. I called again on the next day (her birthday) and was told they no longer carried the item! We live in NY and my MIL lives in AZ. I was planning to have her put the candles in her cake while we did a video chat and sang Happy Birthday to her. What a disappointment! If I was told ahead of time that the cake wouldn’t be delivered, I could have ordered from somewhere else!

I'm extremely frustrated that I spent $38.99 on shipping for there to be a 3 day delay. I could've spent $17.99 instead for the same day that it's currently expected to be delivered. The reason why I spent so much on shipping to begin with is because my mom lives out of state is going through a really hard time and she just experienced a really difficult and unexpected loss. I've purchased from Cheryl's Cookies before and there has been delays in the past but I thought if I spent extra on shipping that they would come on time. Shame on me for spending so much on mediocre cookies. I won't do it again.

I am disgusted with this company!! I made an online order two weeks ago and still no cookies so I reach out to the company by phone they tell me that I would get them that day ...no cookies that day, write them they tell me there is a delay that I won't be getting my cookies until the NEXT week after that (3 weeks) because there production facility was closed from December 21st to January 9th which is funny because when I made my order it clearly said ships now!!! I called the company back the lady says I would get my cookies that day....again...no cookies. They REALLY need to get their stuff together here what unprofessionalism and so unorganized!!! There should be a disclaimer or something stating about the facility being closed!!!

Don't use this company very bad. Never delivered the cookies and when I called they were of no help. I asked to speak with a supervisor and they said they would call back and never did. Horrible place! I wanted them to just resend so they would get before the new year and they said they couldn't help. Please there are too many good companies out there to risk going to this place!!!

This company is the worst!!! I ordered a cookie gift for my 90 year old grandmother (who lives across the country from me) to be delivered on 12/24/21. I paid extra for the specific delivery date. I kept checking the order for a tracking number but as of 12/23/21 never saw one. I called customer service an got the worst rep I could have spoken to. I told her I was looking for a tracking number for the order as it was supposed to be delivered the next day. She put me on hold and came back on the line and told me not to worry, it was scheduled for delivery the next day. I asked her how she knew that if there was supposedly no delivery tracking number (she told me there was no tracking number on the order earlier in the call). She put me on hold again and when she came back she told me that she just missed the tracking number the first time but she now found it and the order would be delivered on the 24th. I asked multiple times before she would give me the tracking number so I could look myself but when she gave me the number I tracked it myself and found that the delivery was actually scheduled for the 27th not the 24th. I told her this was upsetting to me as I paid extra to make sure they arrived on a specific day. She said she saw that so I asked her what could be done about the extra I paid. She said she saw I paid the extra fee (again) and I said yes, and what can be done about that. She promptly hung up on me! I called back and spoke with a different rep who was a little better only because she didn't hang up on me, refunded me the extra charge (supposedly) and apologized for the previous rep's behavior. I tracked the order again today (the 26th of December) only to now find that the order isn't going to be delivered until the 29th! What??? When I looked at the detailed tracking history I found that this order wasn't even shipped until the 23rd in Ohio for delivery to Oregon on the 24th....never gonna happen! I placed the original order on December 3rd for delivery on the 24th so I think that was plenty of time - not to mention that when I placed the order the site guaranteed delivery before Christmas. I posted not one but two reviews of this experience on the website and found they will only post positive reviews. My first review was up for less than 24 hours and was then taken off of the site and when I posted my second review it was never actually posted, LOL. I had ordered a year round delivery of different holiday cookies (5 deliveries a year) but you can bet I will be cancelling that order and will never order from Cheryl's cookies again!

Go elsewhere and save your money on this place! I would give 0 stars if it was possible!!!

Seemed like good idea at the time. FedEx "smart aka dumb" Post is the slowest thing I have ever seen. Nine days, so far, and not there yet. NEVER AGAIN....

HORRIBLE CUSTOMER SERVICE. I ordered 2 items and chose a delivery date AFTER the first available. So, they had extra time to ship my items. One item was shipped, but the other was never shipped. I contacted them the day it was to arrive and was told it could not be shipped. First I was offered an item of similar value, their choice to ship in 3 weeks. WHAT????? I declined and was refunded. The refund was LESS than the cost of the original item.

I have placed numerous Cheryl Cookie orders through the years... including this year. The company is running terribly. Your customer service is nonprofessional if non-existent. Several of my orders were never shipped or were not delivered on the specified date before Christmas and the tracking numbers do not correspond to the order. My specific Order Number – 578485628. Now it is too late to get something else to replace the order for a Christmas gift. I am also a Passport Member - This is a repeated pattern over and over again. The item is either lost, not shipped from Cheryl or delivered after the holiday. It is pathetic!

The orders were placed on 12/3/2021 so there is no excuse for the items to not be delivered by Christmas Eve. This has been a repeated pattern for the last several years. I have spent a lot of money with Cheryl Cookies but this is the final straw. This company needs new management from top to bottom. This so frustrating when these are sent as gifts and they are not even shipped from Cheryl’s Cookies.

Jim McCann the CEO of 1-800-Flowers has destroyed the quality reputation of Cheryl Cookies. Chris McCann, President and Chief Executive Officer, 1-800-Flowers and their various divisions is doing a terrible job running the company. This is the main reason people are apprehensive about these corporate consolidation of companies. This is my last year sending Cheryl cookies. You have lost a longtime and loyal customer. You might want to look at your reviews on Yelp and Facebook to see what your consumers are saying about your company and I can tell you it is not positive!

Sincerely,

John McCarthy
Naperville, Illinois 60563