Cheshire Cheese Company Reviews 

1,524
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of delicious cheeses and beautifully presented gift hampers that consistently arrive promptly and in top condition. Many people find the website very user-friendly, making the entire ordering process smooth and hassle-free whether shopping for special occasions or treating themselves. Some reviewers were not happy with delivery delays, uncommunicative customer service, and missing tracking details that caused significant frustration during the busy Christmas season. Additionally, a few consumers reported receiving incomplete packages, damaged boxes, or occasional quality problems with specific food items. Others noted that they struggled to get timely replies when attempting to resolve these issues.

What people talk about most

Product

People report overwhelmingly positive experiences with product offerings, praising the sensational cheeses... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is simple to navigate and... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious flavors, creamy... See more

Service

Reviewers mention positive feedback about service, highlighting the fast delivery, nice packaging, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the option to personalise the options in the hamper. Didn't receive a confirmation email for the order (not in spam either) so spent a few weeks worrying the order wouldnt arrive ... but thankfu... See more

Rated 4 out of 5 stars

Prompt delivery, well presented. Disappointed that unfortunately, one of the boxes was broken inside the packaging which was intact. Managed to repair with glue as it was to be a Christmas gift. Perha... See more

Rated 5 out of 5 stars

I ordered a hamper for my brother in law as a get well gift as he'd seen the hamper I bought for my father in law at christmas. The cheese, crackers and jams were beautifully displayed in a lovely bo... See more

Rated 5 out of 5 stars

Lovely range of products. Whether purchasing as a treat for yourself or a gift for others you'll find something that's just right. The cheeses are sensational and all the accompaniments are pretty goo... See more


Company details

  1. Cheese Shop

Written by the company

Cheshire Cheese Company has carefully produced a fantastic range of contemporary Cheeses for everyone to enjoy. Our quality of products, gifts and service is exceptionally high and important to us to maintain. If you have any issues please contact us directly before posting a review.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(1,524)

588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery of some amazing cheeses

Super fast delivery of some amazing cheeses - my favourite Whiskey & Ginger, Old Hag and Gincello. Wish these were sold in supermarkets too.

April 1, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Mitzi,

Thank you for your fantastic review. We’re really pleased to hear you enjoyed the quick delivery and your favourite cheeses - great choices!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

I love cheese

My order arrived quickly and beautifully packaged. I am still working my way through the cheeses and haven’t found one I don’t like

April 11, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Tracey,

Thank you for your lovely review. It’s great to hear your order arrived quickly and in perfect condition.

We’re so pleased you’re enjoying working your way through the cheeses - even better that you’ve not found one you don’t like!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

This cheese is my favourite and I'm…

This cheese is my favourite and I'm sure that it will take me a while to finish it off

April 10, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Terry,

Thank you for your kind review. We’re really pleased to hear this is your favourite cheese.

We appreciate you taking the time to share your feedback.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Beautiful website

Beautiful website, fast delivery and the cheese selection we chose was stunning. Very happy with our purchase and would highly recommend.

April 2, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi there,

Thank you for your wonderful feedback. We’re delighted to hear you enjoyed the website experience, fast delivery, and your cheese selection.

Your recommendation really means a lot to us.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

This was my first order,and certainly…

This was my first order,and certainly won't be my last. Very straight forward to navigate the site. The order came through within a couple of days. Love the wax coating, it keeps the delicious cheese fresh. So many different flavours to choose from. Well done Cheshire Cheese.

April 8, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Mrs MacDonald,

Thank you for your kind review. We’re so pleased to hear your first order went well.

It’s great to know you found the website easy to use and that you’re enjoying the variety of flavours.

We look forward to your next order.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Bought these cheeses for my family at…

Bought these cheeses for my family at Christmas. They loved them so treated them to another box for Easter. All very happy.
Thanks

April 1, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Gillian,

Thank you for your lovely review. We’re so pleased to hear your family enjoyed the cheeses at Christmas and that your Easter box went down just as well!

It’s always wonderful to hear when our cheeses become part of special occasions.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Delicious cheese

Quick delivery and well packed. Delicious cheese

April 6, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Sally,

Thank you for your kind review. We’re delighted to hear you enjoyed the cheese and that it arrived quickly and well packaged.

We really appreciate you taking the time to share your experience.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

chilli jam

Quick delivery chilli jam absolutely delicious. Even the grandchildren love it on cheese and gammon.

April 8, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Maureen,

Thank you for your lovely review. We’re so pleased to hear you’re enjoying the chilli jam – and even better that it’s a hit with the grandchildren too!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Love Cheese

Like the last order everything went well and smooth and we work our way through the collection

April 6, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Christine,

Thank you for your continued support and for leaving such a kind review. We’re really pleased to hear everything went smoothly again and that you’re enjoying working your way through the collection.

Kind regards,
The Cheshire Cheese Company

Rated 2 out of 5 stars

The delivery was late

The delivery was late, I was allowed to order an item which was out of stock.
I also requested a personal note be put in the hamper which was also missing. All in all, I’m disappointed with the service provided.

April 3, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Oliver,

Thank you for your feedback, and we’re really sorry to hear about your experience. This is certainly not the level of service we aim to provide.

We understand how disappointing it must have been to receive a late delivery, have an item unavailable after ordering, and for your personal note to be missed – especially when sending a hamper.

We’d really like the opportunity to look into this for you and put things right. Please could you contact our team at customers@cheshirecheese.info with your order details so we can investigate further and assist you directly.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Bought for a friend who now adores this…

Bought for a friend who now adores this cheese and said she had never had anything like it before.. even her fussy family were amazed by the taste of the charcoal cheese… thankyou for providing me with a perfect gift

March 30, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Tracy,

Thank you for your wonderful review. We’re so pleased to hear your gift was such a hit – especially with a “fussy” family!

The charcoal cheese is definitely a unique favourite, and it’s great to hear it made such an impression.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Really lovely selection of cheeses and…

Really lovely selection of cheeses and wine. Delighted with it.

March 7, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Ann,

Thank you for your lovely review. We’re delighted to hear you enjoyed the selection of cheeses and wine – it sounds like a perfect combination!

We really appreciate you taking the time to share your feedback.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Very helpful customer service regarding…

Very helpful customer service regarding post to Channel islands. Prompt delivery and great to select own mix of items

April 1, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi there,

Thank you for your kind review. We’re so pleased to hear our customer service team could help with your Channel Islands delivery and that everything arrived promptly.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Super proficient company website…Brilliant

Super proficient company website brilliant simple to order came incredibly quickly
Beautifly presented the recipient was delighted ,how refreshing class always sells well done 🥳

March 22, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Janet,

Thank you for such a fantastic review – it really means a lot to us. We’re delighted to hear you found the website easy to use and that your order arrived so quickly and beautifully presented.

Even better to know the recipient was so pleased!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Ordered a selection of different….

Ordered a selection of different cheeses that came in a lovely box. Well what can I say, the cheeses, not a lot left, went down a treat. This was our 2nd batch of cheeses, will be ordering a 3rd lot some. Thankyou.

March 17, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Phill,

Thank you for your great review. We’re delighted to hear your second order was just as enjoyable as the first – and even better that you’re already planning a third!

That’s the best compliment we could ask for.

Kind regards,
The Cheshire Cheese Company

Rated 4 out of 5 stars

Easy ordering but slight issue on offers

The ordering process was smooth and the items arrived very quickly.
Just one slight criticism, I ordered 5 truckles and within a few hours noticed on social media that there was an offer of reduced price for ordering 6 truckles. This could have been pointed out at the time, the only thing mentioned when ordering was about getting free delivery for purchase over £35, I did not want to add extra to my order to take advantage of this.

March 21, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Paul,

Thank you for your review and for your kind comments about the ordering process and delivery.

We really appreciate your feedback regarding the offer – we understand how that could be frustrating, and it’s something we’ll certainly take on board as we look to improve the customer experience.

If you’d like to discuss this further, please feel free to contact us at customers@cheshirecheese.info and we’d be happy to help.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Quality cheese, fast delivery.

I ordered this as a present for a friend, who is a real cheese lover.... Choosing the different truckles was really easy, and quite fun, and the ability to turn it in to a a mini hamper by adding a half bottle of port was really good.

Checkout was straightforward, as was creating an account... Delivery, even to the Highlands was super-fast, so great effort from the Cheshire Cheese Company, in staying on top of their orders... The whole box arrived in excellent condition, and was really well received by the recipient.. Will definitely use Cheshire Cheese Company again....

March 18, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Neil,

Thank you for such a detailed and thoughtful review. We’re delighted to hear you enjoyed choosing the cheeses and creating a personalised gift – it’s great to know it made such a positive impression.

We’re especially pleased the delivery reached the Highlands so quickly and that everything arrived in perfect condition.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Taste cheese

Nice cheese fast delivery best cheese I’ve eaten

March 25, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Nick,

Thank you for your great review. We’re so pleased you enjoyed the cheese and that it arrived quickly – and “best cheese you’ve eaten” is high praise indeed!

We really appreciate you taking the time to share your feedback.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Great cheese

Great cheese, great service AND the Black Pepper crisps are to die for!!!

March 24, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi there,

Thank you for your great review. We’re so pleased you’re enjoying the cheese and service – and we have to agree, the Black Pepper crisps are a bit special!

We really appreciate you taking the time to share your feedback.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Cheese and wine gift

Good choice of products,excellent service.Purchased as a birthday present for my friend and she loved it.Would highly recommend.

March 19, 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Alan,

Thank you for your lovely review. We’re so pleased to hear your friend enjoyed her birthday gift, and that you were happy with both the selection and service.

We really appreciate the recommendation!

Kind regards,
The Cheshire Cheese Company

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