Really helpful in providing parts for an obsolete Chesney Heat 500. Wish they still made them - I'd replace when it eventually dies in a heartbeat. Hopefully it will keep going, it's certainly built t... See more
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Fantastic customer service. We needed some information about one of Chesneys' stoves. I had a lovely telephone conversation with their costumer services agent Rehmana. She was incredibly helpful, even... See more
Company replied
I don't normally review services but in this case I feel I must compliment Chesney Fires for their absolutely outstanding work. I purchased an older, second hand Chesney's Alchemy RB1000 ribbon burne... See more
Company replied
Chesneys fireplaces and the company itself are first class in every way. We couldn’t recommend them high enough. Stuart at the Nottingham HQ has bent over backwards to help us, he is a credit to the... See more
Company details
Written by the company
Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products. We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service. We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle. Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation. We express this commitment to excellence with this simple set of day-to-day principles: Quality: ‘Good enough’ isn’t good enough, we must aim for perfection. Beauty: We focus on design, materials, detail and a finish to make the heart sing. Engineering: We manufacture cutting-edge, durable products, that work brilliantly. Inventive: We are always seeking new ways to do things better. Service: We know our customers have a choice, so we deliver a service, second to none. Responsible: We know there is only one planet and we aim to look after it.
Contact info
194-202 Battersea Park Road, SW11 4ND, London, United Kingdom
- 020 7627 1410
- sales@chesneys.co.uk
- www.chesneys.co.uk
4.5
Excellent
242 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered in midst of first lockdown…
Ordered in midst of first lockdown (April 2020) kept me up to date with progress which was tricky for the company always felt we were kept up with situation. Product arrrived Garden bbq and heater, worked perfectly and provided extra gifts due to delay excellent
February 5, 2021
Reply from Chesneys
Thanks so much for the kind words Darren, particularly after having to wait. We continue to struggle with lockdowns and supply chain but are trying to keep people up to date with the situation. Enjoy!
Chesneys are one of the market leaders…
Chesneys are one of the market leaders in the UK and judging by the new outdoor BBQ I’ve just purchased I’m not surprised there at the top of the tree. Many thanks Chesneys
February 5, 2021
Reply from Chesneys
Thanks John. Very kind of you to say so.
I would happily recommend this…
I would happily recommend this woodburner and the company that produces them. The woodburner is easy to light and very efficient when working.
February 5, 2021
Reply from Chesneys
Thanks very much for these kind words Very best MJ
very happy with Chesneys
very happy with Chesneys, everything went really well, als the installer of the fire places, did an exceptional installation
February 5, 2021
Reply from Chesneys
Great news and thanks very much for taking the time to say so MJ
This has been one of the best things I…
This has been one of the best things I have bought in a long time (I have the outdoor log burner) - amaing quaity, lights straight away every time, only smokes for a bit when you light it. Lock down saviour
James
February 5, 2021
Reply from Chesneys
Great news and thank you for saying so James!
Love it!!!!!
We had excellent service from Chesneys after ordering a Garden Gourmet and their white glove delivery was superb. The Garden Gourmet itself is great fun and works beautifully- it throws out an incredible amount of heat and is great for barbecues and cooking. We love it. This was a great purchase and cheered us up considerably during the lockdowns.
February 5, 2021
Reply from Chesneys
Great to hear and however it looks right now, spring IS on its way!
Excellent advice
I needed advice and guidance in respect of my electric stove. I received prompt, professional and helpful service by phone which enabled me to order the correct replacement parts and restore the stove to full working order.
February 5, 2021
Reply from Chesneys
Great news and hopefully it is coming into its own in this freezing cold week! Best MJ
Nicholas Chesney was most helpful.
February 5, 2021
Reply from Chesneys
I will pass on your comments. Thanks very much for saying so.
I was disappointed that I needed to…
I was disappointed that I needed to replace firebricks within two years.
Also the door handle needed to be stripped down and reassembled due to it becoming too stiff.
The stove is also going to need repainting after three winter's usage.
February 5, 2021
Reply from Chesneys
Hi John
we're very sorry that you are disappointed with the performance of your stove. I guess the inevitable question is how much usage it has had? And we presume you have had it serviced annually? Have you spoken to anyone at Chesneys about it? If things aren't working we are always here to help and there are always machines that aren't 100% perfect. that's just inevitable. If we can help, please do let us know, there are direct email options in the Contact section of the website for wood burning stoves.
Brilliant service from A-Z
February 5, 2021
Reply from Chesneys
Thanks so much for this, much appreciated Best MJ
Love the fireplace!!
Very happy with Chesneys. Professional and very helpful advice and support with selecting the fireplace and ancillaries, payment options/paperwork, and arrangement of transport.
Highly recommended!!
February 5, 2021
Reply from Chesneys
Thanks so much for this. ~ We appreciate every positive word form our customers!
Reply from Chesneys
Thanks so much for this. much appreciated and hoping you're still enjoying your product Best MJ
There was a long delay in the delivery…
There was a long delay in the delivery of our item due to Covid lockdown But Chesney's were very good at keeping us informed and compensating us for the delay by way of discount.
February 3, 2021
Reply from Chesneys
Many thanks for this Wallace and for your patience. obviously we are sorry about the delay but hope that the product itself will give you years of pleasure! Very best MJ
Great outdoor stove that really gives…
Great outdoor stove that really gives out the heat. The stove works really well and is very adjustable. There is virtually no smoke and it's very well made. I know it's expensive but you get what you pay for.
February 2, 2021
Reply from Chesneys
Thanks you I'm, we know you don't need to go to the trouble to post a review and appreciate it very much Best MJ
Had a problem with the firebrick at the…
Had a problem with the firebrick at the back disintegrating and I phoned to ask if it was an issue and they sent us out a new one straight away so 10/10 for customer service!!!
We have loved using our Chesneys heater this year with spending so much time at home.!
February 2, 2021
Reply from Chesneys
Great to hear Kate. Many thanks for the positive report!
Great product (Fire and Grill)
Great product (Fire and Grill) - high quality and high finish piece of equipment. Excellent and responsive heat control for cooking, plus the combined bonus of an outdoor heater! Food and fire in perfect harmony!
February 2, 2021
Reply from Chesneys
Thanks so much for this Darren, we’re delighted that you are happy and spring will be here soon! Best MJ
Chesney’s gourmet has transformed our…
Chesney’s gourmet has transformed our courtyard garden and has meant we have been able to enjoy the outdoors for much longer.
Customer service was exemplary, particularly given such good service with the pandemic causing all sorts of issues for them. Could not recommend more.
February 2, 2021
Reply from Chesneys
Thank you so much for this review Charles, we are delighted you are happy Very Best MJ
Great product and delivered quickly.
February 2, 2021
Reply from Chesneys
Thanks so much Leonie, we’re delighted that you are happy.
Beautiful product but awful after…
Beautiful product but awful after service from Chesney’s. They couldn’t be bothered. Fortunately our fireplace installer was brilliant.
February 2, 2021
Reply from Chesneys
Dear Janet very sorry to hear that you were unhappy with your experience with Chesneys, but obviously relieved that the product works well for you. I really hope that we would never 'not be bothered' but concede that we can make mistakes, which we obviously did, in this case. The last year has been challenging with numerous lockdowns, interruption in supply chain and challenges around working practices but we would not seek to hide behind these issues, we still strive to make every customer happy that we can. I am profoundly sorry that we fell short in your case Best MJ
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