Very very poor customer service
I ordered fron the website nearly 3 month ago and 2 items was missing in my parcel.
Emailed twice and tried to call several times.
No answer and no response.
Very very disappointed
October 19, 2025
Unprompted review
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3.0
Average
2 reviews
No recent history of asking for reviews
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Mouldy multivitamins. Customer service very poor
I ordered different types of multivitamins. When opening a bottle they are strongly scented of perfume. My kids assure me they don't taste of the perfume. Very sticky.
Since March this year, I ordered multivitamins for my daughter which were mouldy when it arrived. Literally every order/second order this year. When contacting them there is no phone number. But they are advertised on Google for the U.K. Contacting someone is a "hit and miss". I filled the form out on their website to be contacted. Got emailed two days later and there after response is next to none. No help for what I didn't have proof of. And the problem doesn't seem to be resolved. So they haven't listened to my complaints. Emails are not read properly so that understanding of the situation is resolved quickly. It's very hard to take photos of mouldy multivitamins and have it show clearly in the photo. No help if they think it isn't mouldy.
They used to be on cashback websites but nothing now. When signing up for a subscription there is no way of putting an end date on, the orders just keep on arriving until you contact them via email on their website to cancel it.
November 15, 2024
Unprompted review
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