I needed some replacement bulbs for an infra red lamp we use when we have puppies. I didn't want to bother driving to the nearest farm supplies shop (which isn't close) so looked online for an altern... See more
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See what reviewers are saying
Having purchased a competitor's version previously which was cheaper but failed after a few weeks and needed exchanging not once but three times, I bought this and have not had a single problem with i... See more
Placed large order online late on Wednesday and delivery was made on Friday. Superfast! All items received in good order bar 1, which was out of stock but noted on delivery note 'to follow' and I h... See more
I read about the automatic hen house door opener online and how good it was and tired of having to get up early to let the chickens out went to the Wells Poultry site and ordered one and a timer.... See more
5.0
Excellent
1K reviews
No recent history of asking for reviews
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Never again
Product I ordered never arrived. Sent several emails asking why. Got a curt email back saying sorry person was away and they were resending it. Eventually 3 weeks later product arrived to Ireland..........
August 17, 2015
Unprompted review
Excellent
A good web site, easy to use. Efficient speedy despatch of goods . Would thoroughly recommend .
July 27, 2015
Unprompted review
Never again
Goods never arrived. After 20 days I told them to send me a refund, which I never received.
July 27, 2015
Unprompted review
Reply from Wells Poultry (Wales) Ltd
I'm sorry you didn't receive the items. you asked these to be delivered to a shipping company to be forwarded on to you. When our carrier visited the address no-one knew your name. We did follow this up and request a land line phone number to contact the receiver but you weren't able to provide this. Subsequent delivery attempts also failed.
16 Jul 2015 00:06 Hub 3 - Birmingham Your parcel is on its way back to
16 Jul 2015 00:05 Hub 3 - Birmingham Return to consignor has been requested
15 Jul 2015 23:14 Hub 3 - Birmingham We have your parcel, and it's on its way to our Hub 3 - Birmingham depot
13 Jul 2015 23:59 Aschaffenburg The parcel is in transit on its journey to local delivery destination. Track your parcel here for regular updates.
13 Jul 2015 19:22 Freiburg/breisgau We were unable to deliver the parcel due to a query with the address
06 Jul 2015 09:37 Freiburg/breisgau We were unable to deliver the parcel due to a query with the address
06 Jul 2015 09:36 Freiburg/breisgau Delivery Exception
06 Jul 2015 09:36 Freiburg/breisgau Delivery Exception
04 Jul 2015 08:48 Freiburg/breisgau We were unable to deliver the parcel due to a query with the address
04 Jul 2015 06:51 Freiburg/breisgau Your parcel has arrived at the local delivery depot
03 Jul 2015 21:52 Aschaffenburg The parcel is in transit on its journey to local delivery destination. Track your parcel here for regular updates.
02 Jul 2015 02:25 Hub 2 - Birmingham We have your parcel and it's on its way to our depot
02 Jul 2015 02:23 Hub 1 - Birmingham Your parcel has left the United Kingdom and is on its way to Germany
02 Jul 2015 02:22 Hub 1 - Birmingham We have your parcel and it's on its way to our depot
01 Jul 2015 14:52 Cardiff We have your parcel and it's on its way to you
does what it says chicken mite powder
Delivered on time and well packaged, Works well the problem is trying to get all of the mites as they are hidden everywhere and they are resilient. Several applications of disinfectant and powder everywhere i hope they are on the way out.
July 25, 2015
Unprompted review
Fast delivery and good quality products
Ordered on the Sunday and delivered Tuesday morning. Well packaged and as described.
July 20, 2015
Unprompted review
Simple to use site-prompt delivery & perfect product for the job required
I bought rollaway egg inserts because one of my chickens is eating her eggs. I've managed to adapt my nest boxes for the inserts and am finally getting eggs again
Good product that doesn't have to only be used with a branded nest box so you can save yourself some more money
July 15, 2015
Unprompted review
Heat Lamp
I ordered a heat lamp and spare bulbs for my labrador whelping. Very pleased with the the quality and quick delivery of the items I ordered.
July 15, 2015
Unprompted review
Reply from Wells Poultry (Wales) Ltd
Just in case Trustpilot's reviewers aren't fluent in English, bitch is a female dog - we sold a heat lamp to keep a dog and her puppies warm.
Impossible to contact
My wife and I ordered independently from this company. After a week we both started to email, then ring, then email again. No one on the end of the phone (voicemail). Only automatic acknowledgement of the emails.
Useless
Do not deal with them.
July 6, 2015
Unprompted review
Radio Silence
I ordered a feeder and cider vinegar three weeks ago. Have emailed x 3. Phoned x 3, Facebook messaged. Nothing. No response at all. Thankfully paid via paypal so am initiating a refund. I would strongly advise to stay well clear of this company.
June 16, 2015
Unprompted review
First Class Service
Ordered on Thursday, delivered on Friday. Wow, impressive. Product exactly what I wanted. Thank you.
June 15, 2015
Unprompted review
great communication,very friendly and helpful, quickly sent items.
I would thoroughly recommend this company and use again as so good at communicating,very pleased with product ordered, packaged well and arrived so quickly.
June 3, 2015
Unprompted review
Leg Rings
I was very pleased with the speed that my order of leg rings, took to arrive. They were parceled well and arrived in good condition.
May 31, 2015
Unprompted review
as expected
very good service, goods were of reasonable quality. one part of my order came late, but this was explained in the delivery note very politely and arrived not too long afterwards.
May 30, 2015
Unprompted review
still waiting no contact/reply from chicken house
Placed an order 3 weeks ago and still awaiting delivery of it. !!
Have emailed them several times as I am unable to find a telephone number for company, have had no reply from them.
May 4, 2015
Unprompted review
Reply from Wells Poultry (Wales) Ltd
This parcel has been delivered - Royal mail LY784842293GB
The item is listed on the website with an extended delivery time.
Lovely people to do business with.
Lovely people to do business with. Good quality products. Quick good value from money delivery. What more could you ask.
March 6, 2015
Unprompted review
Absolutely appalling customer service
Frankly I am surprised that I have even been asked to review my purchase, but here goes. I placed my order for a 150w dull emitter bulb on 31st December, and noted that the company would be closed until 5th January. I was very impressed therefore when the item arrived on 7th January. That was the good news. On opening the parcel I noted that there was no protection around the manufacturers box, consequently the bulb rattled around with nothing to keep it secure. It was protected by a sheet of bubble wrap only and I was not surprised to find a huge crack along the length of the bulb. I immediately photographed the damage and sent an email to the company asking what I should do next. I received an automated reply saying my complaint would be looked at by staff in due course. The following day I had not had a reply, so I packaged up the bulb in the same way I had received it and emailed them once again to inform them that the package was on it's way back and would they please send a replacement. I waited a further week for some response, before sending a third message asking what was going on. I have still not heard a word from them and have been completely ignored. At the very least I would have expected an apology - but nothing. A disgraceful way to treat customers. I will be contacting Trading Standards if I hear nothing before the end of the month.
January 21, 2015
Unprompted review
Fast and reliable service
Very pleased with the products which are excellent value and good quality.
December 30, 2014
Unprompted review
Prompt delivery, products as expected.
I ordered two types of product. Both arrived well packaged and correct and within a couple of days.
October 29, 2014
Unprompted review
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