Chocolate.com Reviews 83

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the chocolate products and the delicious taste of various items, including truffles, chocolate-covered fruits, and specialty bars. Many people appreciate the wide assortment of chocolates available and the ease of ordering. The packaging is often noted as being well-done, ensuring products arrive in good condition. However, some customers experienced issues with delivery, including melted products upon arrival, especially during warmer weather, and delayed shipments that missed important dates. A few reviewers also mentioned receiving incomplete orders or finding the chocolate to have a waxy texture or stale taste.

What people talk about most

Product

Clients share positive opinions on product quality and taste. Many reviewers praise the deliciousness of... See more

Quality

Consumers generally find the quality of the chocolate to be positive. Many reviewers describe the chocolate... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised timely delivery,... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering and the delicious... See more

Based on these reviews

Rated 4 out of 5 stars

Unfortunately my bars arrived completely melted, but it was in the middle of that heat wave. Once I put them in the fridge and they resolidified, they tasted pretty good.

Rated 4 out of 5 stars

I like the cookie and brownie filled gems the best. I’ve only had it with dark chocolate but may ty try with milk chocolate net time. I have also given them as gifts.

Rated 5 out of 5 stars

I order a variety of 6 this last time they all taste delicious, I have ordered 3 times,One of our favorites is dark chocolate caramel.Packed well,Shipping time pretty fast,Will be ordering again.

Rated 5 out of 5 stars

I had ordered 3 Dream Bars and also the Dubai discs, and all arrived in various melted states. The discs were salvageable by immediately refrigerating them; they tasted fantastic the next day - high q... See more


Company details

Information provided by various external sources

Fourth of July Gifts - Local Delivery - Buy Chocolate Gifts, Dark Chocolate or Chocolate Truffles from World Class Chocolate Shops. Free Ground Shipping Available.


Contact info

3.8

Great

TrustScore 4 out of 5

83 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t trust them to complete your order!

I ordered chocolates well in advance of my friends BD, then waited days while nothing happened. I finally was able to reach a rep via their chat and she offered no excuse or resolution; obviously it was going ti be late so I cancelled the order. This was my first and last order from chocolate.com!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Quick response time! Thanks!

Went to order something for a friend on a Sunday and absently didn't fill in the correct delivery address. Emailed them to correct it, thinking no one would get back to me at least til tmrw, Monday. And instead got a quick response and a correction literally within about 10 min!! Now I won't get the goodies, but my friend will!!

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Ordered beautiful chocolates for a friend and am looking forward to hearing from them. The customer service was outstanding. I made a mistake on the order, it was corrected after the order was accepted, and all's well. Sebastian was terrific and I can't wait to use my gift certificate to order myself some of these fantastic chocolates! Thank you.

June 11, 2024
Unprompted review

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