Choices Reviews 

1,249
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and always quick to respond to any urgent queries or daily maintenance needs. People deeply appreciate the dedicated support managers who make both renting and buying properties a remarkably smooth, comforting, and reassuring process from start to finish. Some reviewers were not happy with the lack of support and felt entirely abandoned by the team during stressful rental disputes. Others noted frustrating issues involving communication delays, unexpected administrative errors, and inadequate handling of property repairs or overall management services.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers report highly professional,... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive and professional support... See more

Response time

Consumers find response times to be positive, frequently highlighting prompt and efficient communication from... See more

User experience

Clients share ambiguous opinions on user_experience. While many reviewers report a very good and marvellous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Choices for the last 5 years and have worked mostly with "Rachel Nichols" who right now holds "Deputy Manager" position at Choices. During this whole term, I have found this lovely la... See more

Rated 5 out of 5 stars

I would like to share my sincere appreciation for the Rosie Thampson, Millie Lawlor, Fahad Khan and Shannan. They worked all together as an incredible team. From the very beginning, they all have be... See more

Rated 5 out of 5 stars

Rachel Nichols is one in a million! There is nothing that girl can’t or won’t do to ensure both my property and myself is protected , and ensures all relevant legislation is complied with in a timely... See more

Rated 5 out of 5 stars

Rachel has been a godsend! I do not have to think about my rental as she is totally in control, I have zero stress due to Rachel’s efficiency, professionalism & friendliness. Choices are a must-have... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Estate agents & Lettings agents in Bromley, Crawley, Redhill, Horley, Croydon, Caterham, Coulsdon, Sutton & Central London


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,249)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Choices were fantastic in every way

Choices were fantastic in every way ALL the staff were very helpful and considerate, from Emma in the office to Danny who helped me with the alterations to meet my needs and Steve who delivered the bike and took my part ex. i would very much recommend this motorcycle dealer, they have awesome bikes that come with a warranty and the choice they have in stock is exceptional, from scooters to Harley-Davidson cruisers

June 6, 2025
Unprompted review
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Reply from Choices

Thank you for your review.

Rated 5 out of 5 stars

Very Professional

I’m very happy with Choices. Always helpful & understanding. Shiquerah especially has always been very kind/professional, helping me to understand things & deal with issues that I’m not familiar with as we only have our old home as a rental property.

I would highly recommend Choices.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Problem solved

I rang Choices as I needed help from a letting situation years ago. I spoke to Nicole who handled the call. She emailed me my old contract which helped clear up the problem. Very professional 5 stars.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

"Unprofessional and Unhygienic"

I had a very disappointing experience with CHOICES due to their poor service, lack of hygiene standards, and unprofessional conduct. Despite repeated complaints, the bathroom was left in a filthy state, and the agency showed no urgency in resolving it. Communication was chaotic, with messages often ignored and no coordination between the agency and landlord. It took nearly four stressful months, endless emails, and a formal dispute with evidence just to get my deposit back. CHOICES clearly prioritizes money over tenant well-being and shows no accountability. I strongly advise avoiding this agency if you expect even basic professionalism.

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Ebony Ramsey is a credit to your business

Ebony Ramsey is a credit to your business.
We rented a property off choice’s and asked for works to be carried out and if the landlord agreed we would put in an offer of rental. This was all done and accepted. On moving in we noticed none of the agreed work had been carried out and contacted Ebony who was very professional in the way she handled the situation and sorted out the issues quickly for us. As we were moving in a number of other problems arose so abayı contacted Ebony at least 2 times a week for about 3 weeks she was always very professional in her approach and kept us informed of what was happening at all times she was quick to respond to any problems that we had and if it hadn’t of been for her we probably would of pulled out of the rental. Thank You Ebony you’ve been amazing.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service and communication

Terrible service and communication, I have reported issues with my house for the past 2 YEARS, and recieved no response!!! I have to keep asking and reminding them to even take the smallest action, and yet still nothing has been done. They emailed me threatening to evict me for not paying rent even though i did, only to find out the next day that they had a problem with the system, and i haven't even recieved AN APOLOGY. Worst agency i have ever been with, avoid being with Choices at all costs!!!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Stars at Choices

Sam, Shannan and the rest of the team are exceptional. Their professionalism, standard of approach and good heart gives me confident going through with the rental process. Though still in the process, i can not fault them at this time. Job WELL DONE guys

June 4, 2025
Unprompted review
Rated 4 out of 5 stars

Nicola

Nicola, as always, has been very helpful and knowledgeable in answering my questions.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I are happy to have…

My partner and I are happy to have rented a nice apartment from Choices.

Daniel of the Choices Estate is the best. He made sure that we settled in comfortably. Always quick to resolve issues. A very good communicator.
Thanks Daniel for everything, we appreciate it.

Kudos to Jamie👌🏽, who started the renting process. Jamie followed up on us through the documentation process and always happy to help.

Thanks Daniel and Jamie once again. We love our apartment.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Since Choices have become landlords at…

Since Choices have become landlords at my property, there has been a positive shift. The property has been cleaned more often, matters are resolved promptly and communication is good with someone from the team always available!

May 28, 2025
Unprompted review

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