Chris & Sons Reviews 

24,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and the wide variety of quality products available at competitive prices. Consumers often note that orders arrive promptly and are always securely and professionally packaged upon arrival. People are deeply satisfied with the efficient transactions and the helpful attitude of the staff. However, some people mentioned frustrating issues with significantly delayed deliveries or entirely missing items. A few people experienced unexpected difficulties regarding faulty items and reported a lack of assistance when trying to resolve these problems. Reviewers occasionally mentioned that communication became poor when tracking down missing orders or trying to process returns.

What people talk about most

Product

Consumers find product quality and variety to be exceptional, praising the great selection of top brands and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Service

Reviewers mention positive feedback about service, highlighting consistently fast handling of returns and... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in satisfaction... See more

Price

Clients share positive opinions on price, consistently highlighting keen rates, regular offers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering from Chris & Sons for more than 4 years, and every order has been delivered quickly, without any problems or missing items. On one occasion, I needed to exchange my hairdryer b... See more

Company replied

Rated 5 out of 5 stars

Originally I gave this company a 1 star review because although they dispatched my goods quickly I hadn’t received them nearly 10 days later. I received the goods & the customer service was excellent.... See more

Company replied

Rated 5 out of 5 stars

I Love to shop at Chris and Sons !its shop where you always have costumer support in case if needed and where u meet Excellent Quality ! My orders always arrive Brand New as advertised!

Company replied

Rated 5 out of 5 stars

I have used Chris and Sons a few times now and the service has always been flawless. Easy transaction, good communication and quick delivery. I have recommended them to colleagues. I always check... See more

Company replied



Company details

  1. Cash and Carry Wholesaler
  2. Barber Supply Store
  3. Beauty Product Supplier
  4. Beauty Products Wholesaler
  5. Beauty Supply Store
  6. Hair Product Store

Information provided by various external sources

Shop Top Brands for Men and Women. Our Haircare & Styling, Barbering and Beauty Favourites include L'Oréal, Wahl, Cuccio, Orly, Salon System, Wella and Revlon


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25K reviews

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1-star

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4.5

All reviews

(24,585)

2,281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always deliver within time and very…

Always deliver within time and very pleased with the packing of products.x

July 22, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello,

It’s wonderful to hear that you can rely on us for timely deliveries and that you’re pleased with the care taken in packaging your products. Ensuring your orders arrive safely, securely, and on time is something we always work hard to achieve.

Thank you for your continued support and for taking the time to share your feedback. We really appreciate it and look forward to providing you with the same great service on your future orders!

Kind regards
Chris and sons team !

Rated 1 out of 5 stars
Chris & Sons logo

Reply from Chris & Sons

Hello Shadyar,

I am very sorry to hear you are not pleased with your recent purchase and I will do my best to assist you further
Upon investigation we can see unfortunately we were not aware of any faults occurring with your machine, therefore we were unable to assist you, however I completely understand your frustration and I will make sure to get this resolved

I have forwarded this onto our customer care team, who will be in touch shortly via email to assist where we can

Thank you for your patience and understanding, and I look forward to hearing your response,

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Excellent

Excellent - very quick delivery.

July 21, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Karen,

Thank you for taking the time to leave your feedback! We’re delighted to hear your order arrived quickly and that you were happy with the service provided. Fast and reliable delivery is something we always aim to offer our customers.
We really appreciate your support and are grateful you chose to shop with us. We look forward to serving you again soon!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars
Chris & Sons logo

Reply from Chris & Sons

Hello Michael,

Thank you for taking the time to leave your feedback! We’re pleased to hear that you found the ordering process easy and that your delivery arrived on time.
Providing a smooth and reliable service is always our aim, so it’s great to know you had a positive experience. We really appreciate your support and look forward to serving you again soon!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Quick service and good prices

Quick service and good prices

July 18, 2026
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Reply from Chris & Sons

Hello Mikaela,

Thank you for your kind feedback! We’re delighted to hear you were happy with our quick service and competitive prices. Providing great value alongside a fast and reliable experience is something we always strive for.
We really appreciate your support and look forward to serving you again soon!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Shampoo & Conditioner Sets

Same as always ... top notch! 👌

July 14, 2026
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Reply from Chris & Sons

Hello Ian,

Thank you for your continued support and for your fantastic feedback! We’re so pleased to hear that your shampoo and conditioner sets have been another top-notch experience.

It means a lot to know that you can rely on us for quality products and great service time and time again. We truly appreciate your loyalty and look forward to providing you with more of the products you love in the future!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Very positive experience

Very positive experience, great products and prices. Also, unbeatable quick delivery.

July 20, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello,

Thank you for sharing your fantastic feedback! We’re delighted to hear you’ve had such a positive experience and that you’re happy with our products, prices, and speedy delivery.

Providing great value and a reliable service is always our goal, so it’s wonderful to know we’ve met your expectations. We really appreciate your support and look forward to serving you again soon!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Quick service

Quick service. Good prices

July 21, 2026
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Reply from Chris & Sons

Hello Sue,

Thank you for your feedback! We’re pleased to hear you were happy with our quick service and competitive prices. We always aim to provide a smooth and efficient experience while offering great value for our customers.

We really appreciate your support and look forward to serving you again soon!

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Very impressive process & dispatch…

Very impressive process & dispatch time. My order was with me next day before 3pm. Thank you.

July 20, 2026
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Reply from Chris & Sons

Hello Rebecca,

Thank you for your fantastic feedback! We’re delighted to hear that you were impressed with our ordering process and dispatch speed, and that your order arrived the very next day.

Providing a fast and efficient service is something we always strive for, so it’s great to know we delivered the experience you expected. We really appreciate your support and look forward to serving you again soon!

Kind regards
Chris and sons team !

Rated 2 out of 5 stars

A bit disappointed as i made the order…

A bit disappointed as i made the order on the 20th July and still haven't received it 30th July

July 20, 2026
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Reply from Chris & Sons

Hello Glenn,

We apologise for the delay in receiving your order. We understand your frustration and are actively looking into this matter to resolve it promptly.

Upon looking into tracking we can see the delivery order has not been updated. Due to this matter we have passed this further to our customer care team leader who will be in contact with you shortly via email to resolve this matter for you as soon as possible.

We look forward to resolving this and look forward to your reply.

Kind regards,
Chris and Sons

Rated 5 out of 5 stars

Always easy

Always easy, quick delivery

July 15, 2026
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Reply from Chris & Sons

Hello Lisa,

Thank you for your 5* feedback! We are so glad to hear that your experience was easy and that you received your delivery quickly. We appreciate you sharing your positive experience with us!

We are always working to provide the best possible service, and are glad we met your expectations !!

Kind regards
Chris and sons team !

Rated 1 out of 5 stars

Order not delivered

Placed an order, 7 days after shipping hadn’t heard about the package.
Contacted chris and sons to work out where it was and was told it was being returned to chris and sons? Not sure if i would have even been told about this if i hadnt reached out?
Bad communication

July 20, 2026
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Reply from Chris & Sons

Hello Bradley,

We are very sorry to hear your parcel had been returned back to us, and we would like to make sure all is resolved.

We completely appreciate your frustration, and unfortunately our returns team are only made aware of returned goods once received in in our warehouse, or unless the customer updates us on tracking.
I can see this has now been resolved via our customer care team, however this has been forwarded on further, and we will be in touch shortly via email to assist you further

Thank you for your patience and understanding and I hope to hear your response !

Kind regards
Chris and sons team !

Rated 4 out of 5 stars

Very good company for refund money it’s…

Very good company for refund money it’s fast

July 12, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Aras,

We're happy to hear that our refund process was fast for you. Thank you for your positive feedback!
Should you need any further assistance please feel free to reach out, we are more than happy to help

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service, good choice of stock.

July 11, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Dorrainne,

We're so happy to hear you experienced quick and efficient service and found a good choice of stock! Thank you for your positive feedback; we appreciate it.
We hope to serve you again in future !!

Kind regards
Chris and sons team !

Rated 1 out of 5 stars

Wrong items Posted out to us and took a week to send us the correct ones

Wrong items Posted out to us, arrived on the Thursday and it was a ridiculous wait for them to resend us our actual order.
I sent back the incorrect box the next day Friday, and we didn’t even ship ours out until the weds the next week! It should have been send next day delivery in my opinion as it was their error, we finally recieved ours nearly a week late! Awful

July 12, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Stephanie ,

I am so sorry to hear you were not happy with your experience with your recent purchase, and I will make sure to assist you further.
It seems our team were in communication with you via email to resolve this, and there may have been a delay due to us being closed over the weekend

I completely understand how frustrating this can be, and I am glad this has now all been resolved.
To assist you further, our customer care team will pop through a follow up email shortly, and I look forward to hearing back from you

Thank you for your patience and understanding during this time

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Very good

Very good , easy to place the order , quick delivery

July 8, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Ioneta,

We're so pleased to hear that you found the ordering process simple and straightforward. Making it easy to shop with us and ensuring orders are delivered quickly is exactly the experience we aim to provide.

Thank you for taking the time to share your feedback—we're delighted you were happy with our service and hope to welcome you back again soon.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Great company to buy from and fast…

Great company to buy from and fast delivery too

July 11, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Roisin,

Thank you for your 5-star feedback! We're so pleased to hear you found us a great company to buy from and that you experienced fast delivery. We appreciate your kind words!
We look forward to hearing from you again soon !

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Good price 👍 received my parcel quick

Good price 👍 received my parcel quick

July 19, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Abdel,

Hearing that you were happy with both our prices and our speedy delivery is wonderful. We work hard to offer great value without compromising on service, so your feedback is greatly appreciated. We hope you enjoy your purchase and look forward to helping you again in the future.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Good prices, fast delivery, great service

Chris & Sons stock product I needed but didn’t hope to find online, it was at a good price, I got free postage and a fast delivery. Very impressed, will buy from them again, very good job!

July 17, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Hanna,

It’s wonderful to hear that you had such a positive experience shopping with us. We’re delighted that you were able to find the product you needed, especially one that was difficult to locate elsewhere, and that you were happy with the price, free postage, and fast delivery.

Providing a great selection of products alongside excellent service is something we always strive for, so your feedback is truly appreciated. Thank you for choosing Chris & Sons, and we look forward to welcoming you back for your next order.

Kind regards
Chris and sons team !

Rated 5 out of 5 stars

Good quality chairs

Good quality chairs

July 11, 2026
Chris & Sons logo

Reply from Chris & Sons

Hello Dennis,

We’re pleased to hear that you’re happy with the quality of your chairs. We take great pride in offering reliable, well-made products that our customers can enjoy, and it’s great to know they have met your expectations. Thank you for sharing your feedback, and we hope to have the opportunity to serve you again in the future.

Kind regards
Chris and sons team !

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