Christine le Duc Reviews 938

TrustScore 1 out of 5

1.1

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Company details

  1. Sex Toy Store
  2. Erotic Clothing Store

Information provided by various external sources

Christine le Duc is toonaangevend in de markt voor lifestyle-producten. Wij zijn via verschillende kanalen bereikbaar in Nederland. Er zijn 16 Christine le Duc winkels verspreid over heel Nederland. Daarnaast zijn alle artikelen te vinden op onze webshop.


Contact info

1.1

Bad

TrustScore 1 out of 5

938 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never buy here

Never buy here

The service is no service. Had an item ship to the Netherlands and received it but the article is not what the website told me what it should be and it was garbage and cheap of quality. Made an official complaint twice in the past 1,5 month and what do you think? No response. I am pissed because my gift was a total bust and I have dissapointed husband and I am really dissapointed as well especially in the service of Le Duc more like Le Suck!! I hope Le Duc contacs me but it won't happen I guess......

June 9, 2020
Unprompted review
Christine le Duc logo

Reply from Christine le Duc

Dear Jaimy,

we are very sorry to hear that you are not at all satisfied with our delivery of your ordered articles. We have sent you a personal messages last week. Unortunately you did not respond. We would kindly ask you to respond to us. Either by the personal message or by this message. In case you give us an ordernumber we can have a look and try to find a proper solution.
Please do respond.
Kind regards,
Team Christine le Duc

Rated 1 out of 5 stars

No thinking with customer

Dear madam,sir,

Last night I Saw an article priced at 80%.
Today I went to the store to buy it and to my surprise it costed 100%. The sales person called the servicedesk but they could not see the old price. The price was changed overnight. I called the servicedesk myself andere the anser was that I should have ordered it yesterday evening. Nothing was fine foto me as customer who travelled to the the shop. The field at the call center felled attacked instead of feeling with the customer. C. le Duc does not onderstand that you cannot handle different prices at site andere shop of not communicatief. They dont listen to and understand the customer and rather prefer a bad review and Bever rerurning customers.

December 31, 2018
Unprompted review
Rated 3 out of 5 stars

I have been thinking about the concept …

I have been thinking about the concept of webshops like CLD. They are very successful because the products are extremely overpriced for the quality, but people think they are in discount while despite the discounts they are still paid too much for the quality. The sending is good in my opinion (fast and discreet) BUT the client service not very good (if you need to return a product because of their terrible quality or because it plainly doesn't work, you better didn't trash away the invoice: that paper insiode the packet is the ONE way to return products).

It is 3 stars because some of the products are good (well com'on... a pair of leather handcuffs cant be more than sixty four euros after all!) but in general the quality is Chinese level. THe alternatives to this sex shop are Pabo (I believe the same but different name) and higher quality but even more astronomic prices. There's no middle term in sex webshops.

May 23, 2017
Unprompted review
Christine le Duc logo

Reply from Christine le Duc

Dear sir/madam,

We are sorry to learn that you are not satisfied with our customer service. Can you please send us your customer details, so we will be able to check your account?
Our customers are always allowed to return items that have not been used, even when they threw away the return form.
You can include a note with your customer details in the packaging or you can send us an e-mail to ask how you can return items.

Our products have had a quality check before being purchased from our suppliers.
We treat any complaint about products or even defect items very seriously. Therefore we guarantee the quality of our products.
When you buy items from our company you agree to our prices.
You are allowed to return items (we refer to our terms and conditions) if you are not satisfied with the product.

We kindly ask you to send your customer details to onlineserviceteam@service.christineleduc.com and refer to Trustpilot.


Kind regards,
Judith
Webcare Team

Rated 1 out of 5 stars

Not satisfied

The box was open . Expired date is shortly cure

March 9, 2017
Unprompted review
Christine le Duc logo

Reply from Christine le Duc

Dear John,


Can you provide your customernumber, Please mail to: onlineserviceteam@service.christineleduc.com​.

As soon as we have received your reply, we will look in to your issues.

Regards,

Wendy
Webcare Team

--------------------------------------------------------
Update: 16-3-2017

Dear John,

Unfortunately, we have not received an email in which you provide us with your customernumber.
Therefor we can not take care of your complaint.

Kind regards,

Monique
Webcare Team

Rated 5 out of 5 stars

Perfect!

Quick delivery, article is exactly as shown on the site. Good quality, perfect size....Very satisfied....I'll be back....

March 7, 2016
Unprompted review
Rated 4 out of 5 stars

The product was very good

The product was in a very god condition and everything was as expected. I have only one comment, I couldn't track my order until DHL send me an email about the delivery time and you can't do anything with it so I had to miss the first delivery time and put the time on the second one.

February 13, 2016
Unprompted review
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