ChromeBurner Motorgear Reviews 5,947

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Do not buy from this company if you are in the uk. It appears you are getting something for a reasonable price but this really isn’t the case. Be extremely wary. I brought some Alpinestars halo tro... See more

Rated 5 out of 5 stars

Bought a jacket from Chromeburner NL. fantastic customer service, great deal and fast shipping. Cannot recommend highly enough. Had a very small delivery issue and Christof sorted it out within an hou... See more

Rated 5 out of 5 stars

I bought a Knox Urbane pro MK3. I had some Questions, which Chromeburner answered immediately over email. Delivery was 6 days to NZ - excellent. Re the Urbane MK3, I normally buy large, but according... See more

Rated 5 out of 5 stars

Incredibly speedy delivery to Montreal Quebec, both of my orders arrived faster than from shops within Canada. But make sure to take good measures when ordering, I made a mistake, I now have to sel... See more

Company details

  1. Motorcycle Shop
  2. Car Accessories Store

Written by the company

IF YOU HAVE A PROBLEM WITH AN ORDER, PLEASE CONTACT US FIRST BEFORE LEAVING A REVIEW! ChromeBurner is an international retailer in motorcycle gear. We offer a huge variety of motorcycle helmets, boots, clothing and accessories. Order your favorite gear online. We ship worldwide!


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. Purchased an item through one of their eBay listings and was sent the wrong item. Seller refused to answer multiple emails about a return. I was forced to pay over $70 in return shipping and then was only issued a partial refund, as the they deducted their original shipping costs from my refund.
Zero contact, zero service, avoid at all costs!

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

All around impressed

Ordered a helmet on Monday and it arrived the same Thursday, from the Netherlands to Idaho! Incredibly fast ! Also very fast response to my inquiries and best prices I found anywhere. Just make sure you know what you want because there is no free return shipping and it ain't cheap.

April 4, 2023
Rated 5 out of 5 stars

Fantastic service ordered on Saturday…

Fantastic service ordered on Saturday arrived the following Wednesday. And saved a small fortune! nearly £200 compared to retail prices here. Will be using Chromeburner for all my motorcycle accessories.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience from Canada

Excellent place to order from, was hesitant at first being I'm in Canada. Wasn't sure about delivery times or a surprise duty and tax charge in the end.. that being said duty and tax combined was under $30 for a helmet, and I received it in 4 days. Blew my mind.. I will definitely be back for more, Thanks for an excellent and smooth experience

May 7, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER.

DO NOT ORDER.
If I could give 0 I would..Bought a jacket and pants around 700$ cdn, returned it because it was not fitting and now they say that they can't find the transaction when it is clearly in my bank account. And I don't think they would've sent something if the payment didn't pass come on..

Please DO NOT order from there, very bad customer service and they are stealers.

March 16, 2023
Unprompted review
Rated 1 out of 5 stars

Shockingly bad aftercare, consistently terrible

I placed an Order #12000117253 on 18 March for a basic helmet to take on holiday SE Asia as I’ve got a 3xl head. I heard largest helmets are rare there and I don’t trust local standards. It arrived however part of the flip mechanism kept coming apart on closure. I asked to exchange but was offered a 10% reduction repeatedly to keep it. Since this discount was so small I rejected as they wouldn’t increase to a fair amount.
The still brand new helmet was returned using their own courier service. It’s now May and I’ve still not received my refund or exchange.
The package is apparently at customs now being held for some unknown reason.
I’ve spoken to around 5 people 5 times chasing and they really do not care at all.
It’s the worst company I’ve ever had the misfortune of dealing with and I’m still struggling with the incompetence of them.
I asked they send a replacement now as they can see the return tracking and it’s weight and it’s in their country etc so they know it’s not with me.
My request for a discount on the replacement has been ignored as they now have a ‘sale’. However the price of the helmets I wanted as an exchange hasn’t changed and the one I asked for as an exchange over a month ago is now out of stock. Truly awful stay clear!

March 27, 2023
Unprompted review

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