Chrono24 Reviews 46,497

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products available, highlighting the ease of finding unique items and making comparisons. Many consumers appreciate the intuitive website and seamless user experience, noting the secure purchasing process and clear visibility into seller information. The service is frequently described as excellent, with people commending the efficient communication and the company's protective measures for both buyers and sellers. Delivery services are also highly rated, with many items arriving earlier than expected and well-packaged. However, some customers also noted occasional issues with delivery, mentioning that some shipping experiences were drawn out or encountered hurdles with customs. A few other people also felt that the product received did not always match the description, citing instances of watches being a different size or having mechanical defects upon arrival.

What people talk about most

Product

People report positive experiences with product, often finding watches to be exactly as described and in good... See more

Website

Users describe positive interactions with the website, highlighting its ease of use, intuitive navigation,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the platform... See more

Service

Consumers find service to be positive, with many praising the smooth transactions, excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Chrono24 is a truly EXCELLENT place to shop for quality watches. Their escrow payment process is terrific and protects both Buyer and Seller. The scope of watch selections available on Chrono24 i... See more

Rated 5 out of 5 stars

Everything has been smooth and above expectations. This site allows me to explore and find watches I could not buy from individual websites. I have bought watched from Japan and Long Island NY and the... See more

Rated 5 out of 5 stars

Working with Chrono24 was a great experience. The seller was extremely professional and extremely communicative; responding to my questions timely. There were challenges with my transaction which the... See more

Rated 5 out of 5 stars

I ordered a watch through them and had a great experience. They were transparent about extra costs (sales tax, duties, etc.) and the payment process was very smooth and easy. The item arrived (earli... See more


Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 295,320 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46K reviews

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Rated 4 out of 5 stars

International shipping into USA is a…

International shipping into USA is a painful experience. I would recommend finding what you want stateside. The shipping company and US Customs presented a lot of hurdles. A lot of finger pointing at the other. My experience was pretty drawn out and my watch almost got sent back to country I bought it from. Be prepared to spend some time communicating back and forth with shipping company and USC. And budget for the duty fees.

The seller was excellent and as helpful as they could be.

March 1, 2026
Rated 5 out of 5 stars

Super sized search

Global watch platform with ability to save, search, and discover specific watches by diameter, case size and location. Great way to find new watches and research trends and prices of grails

April 19, 2026
Rated 5 out of 5 stars

Easy transaction, recommended

I used Chrono24 to buy a watch from Japan. The whole process was fast and easy. The watch arrived in perfect condition. I would definitely buy more watches through this platform in the future.

April 10, 2026
Rated 5 out of 5 stars

Great Experience, fast reliable product and service

I had a very good experience purchasing an IWC Portofino Chronograph from this seller. Communication was clear and timely from the start, and they accepted my offer immediately, which made the process smooth and straightforward. The watch was packaged extremely well and arrived exactly as described. Shipping was acceptable, and everything arrived safely.
Overall, a reliable and professional seller. I would confidently recommend them to other buyers on Chrono24.

March 4, 2026
Rated 5 out of 5 stars

Perfect 10 out of 10

Great reliable company to experience many timepieces from around the world. Bought a couple of watches from them and always had wonderful experience. Highly recommended.

April 10, 2026
Rated 4 out of 5 stars

Mono Japan watch was very responsive

Mono Japan watch was very responsive. I received confirmation that they had shipped the well-packaged watch the very next day. The choice of Japan Post (which handed off to Canada Post) resulted in a shipping time of 12 days which I thought was a little long. 5 stars for Mono Japan Watch and 4 stars for shipping as it took a long time but at least it arrived undamaged.

April 2, 2026
Rated 5 out of 5 stars

My First Chrono24 Experience

This was my first transaction on Chrono24. The whole experience from finding the model of watch I wanted; to purchase and shipping, was excellent.

I also appreciate that I was kept informed with every step, but not bombarded by emails.

I will be back for a couple more Tudors I have on my wishlist.

April 3, 2026
Rated 5 out of 5 stars

Great service

Great communication, super fast shipping, easy to deal with and good protection with escrow service. A++

April 9, 2026
Rated 5 out of 5 stars

Very seamless and simple

Very seamless and simple. The escrow setup really provided the comfort. The dealer was excellent and communicated constantly through the platform. I didnt worry about getting scammed. The dealer actually visited me, in my presence walked through the watch and everything. Great experience and excellent price

April 6, 2026
Rated 5 out of 5 stars

Trustworthy service, lots of peace of mind

I used Chrono24 to purchase my first expensive watch, as it is no longer in production. The variety of information and data that Chrono24 gives was very informative and helped me to make an excellent choice for a watch from a reputable dealer. The additional Chrono24 services such as the partner certificate, buyer protection, and escrow payments made me feel much more reassured and protected during the purchasing process. I would definitely use Chrono24 again for future purchases.

March 18, 2026

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