Shop2Shop by Chronopost Reviews 

54,061
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Il s'agit d'un bureau de poste, il n'y a donc pas tous les desagréments des lockers( bug informatique, pas de casier libre, pas la bonne dimension de casier , lecture impossible du QR code...) qui fon... See more

Rated 5 out of 5 stars

Difficile de faire plus simple avec un service complet Merci Shop to Shop est très pratique et chez Irems boutique à St Laurent, le service est avec le sourire Merci à eux

Rated 5 out of 5 stars

Prise en charge rapide. Transport efficace Très bonne communication, on sait où se trouve le colis à tout moment. Qualité remarquable pour le retrait. Merci

Rated 1 out of 5 stars

Depositing is never a problem, but Chronopost do not care about their clients, nor parcels. They (more than once) have delivered a parcel to a depot more than 100km away and expected the recipient to... See more

Company details

  1. Transportation Service
  2. Courier Service
  3. Shipping Company

Written by the company

Avec Shop2Shop by Chronopost, envoyez facilement un colis de relais Pickup à relais Pickup ! ------------------------------------------------------------------------------ >> Contact Service Client : Pour toute information sur vos colis, consultez votre suivi 24h/24 et 7j/7 en ligne sur notre site ou en posant la question à notre Chatbot Léonard !------------------------------------------------------------------------------------>> Nos conseillers clients sont à votre écoute du lundi au vendredi de 8h à 19h et le samedi de 8h à 12h au 09 69 391 391 (Appel non surtaxé), sur Messenger et sur notre site. ------------------------------------------------------------------------------>> Important : Notez que pour la sécurité de vos colis et de vos données, nous vous recommandons de ne jamais communiquer vos numéros de suivi en public !


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.3

All reviews

(54,061)

19,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellente prestation

Prise en charge rapide.
Transport efficace
Très bonne communication, on sait où se trouve le colis à tout moment.
Qualité remarquable pour le retrait.

Merci

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Depositing is never a problem, BUT ...

Depositing is never a problem, but Chronopost do not care about their clients, nor parcels. They (more than once) have delivered a parcel to a depot more than 100km away and expected the recipient to go & collect it!
Impossible to get a refund, so our CHARITY has to pay for postage a second time. Absolutely unfair.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Again they changed the pickup point…

Again they changed the pickup point without asking me the day of. And then delivered the next day.
I understand that the pickup point isn't available but please ASK where I can pick up my parcel ! I am disabled and chose a pickup point accordingly. And Even better they put my two package, made to be delivered the first time at the same place, delivered at two different points !
And to top everything, they are called "available" way after they are left in shops so we rush to the pickup point (with great efforts since I have debilitating aches). Just to be told that the package isnn't available to be delivered... Only 5 hours later !

Ok I understood.. to have a minimal service I need to pay more for another service. Thanks for the hurt !
By the way, I contacted the SAV and they were only able to repeat what's on the site. It was useless.

June 21, 2025
Unprompted review

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