Chums Reviews 

I have ordered items in the past from this company and the items have always been delivered within a week.This time I have ordered two Christmas presents on the 20th of November and still not been delivered.I contacted the customer service team who replied that they would escalate the order from the warehouse.Surely they realise that a lot of orders are Christmas presents that should have been escalated when received.Very disappointed with this company and its service. Since writing this review today 10th December I have had £21 refunded in my bank.My order was over £46 so where is the rest of my money.UPDATE JANUARY 2nd Recieved a email on the 12th December stating the rest of my refund would be repayed in 5-7 working days but still no money in my bank.Surely this company cannot be allowed to get away with all these refunds not being paid back it is STEALING money from people UPDATE finally recieved the rest of my refund today 4th January

answer my emails regarding an order i wanted to correct, got the item delivered and fortunately it just fitted, still no contact at all from chums, i initially phoned the day i placed the order, 15 minutes later i was put through to an agent who told me he could not do anything until 24 hours later, suggested i emailed them instead and that was the end of all further communication!
To add isult to injury my wife saw the same item advertised £7 cheaper in the daily mail, she has an account with them, might cancel that one.

I can’t give a zero rating!
I returned a raincoat as it was not as described in their extensive advert. I’m at my wits end trying to get them to refund my money. I have parcel tracking details and they’ve even confirmed that they will be refunding the postage (unusual) . Nothing received so far. What a terrible company. I am about to raise a county court judgement against them.
DONT TOUCH THIS COMPANY WITH A BARGE POLE

Wow. What kind of customer service is this? My nana was misled into ordering a coat from this company, and I spent over 20 minutes trying to reach them—only to find out they charged £18 for the call without any warning!!!!!

Ordered a jumper as a gift . Not happy with quality and too short. Paid £29 plus postage. Returned item and refunded £23.20 . Appears vat i paid not refunded . I won't be ordering from Chums again

I have received a letter querying a payment from an individual H Woolfe claiming to be from credit control.
I have tried telephoning but the exorbitant waiting charges stopped that method. I than tried e.mail and although the name and the word credit control were search no department came up. The whole experience smacks of a con.

This company is truly AWFUL. Avoid it at all costs.
I placed an order for two personalised mugs on 28th October. Cost £29.95
I received one mug with the wrong print. The second mug was never sent.
I have spent £17 in telephone calls. They charge 13per minute and have NO EMAIL ADDRESS! Spoken to three or four people. The last one promised a refund. Over two weeks ago. Since then. Nothing.
I will never deal with this dreadful company again.

No issues with the product or delivery but seriously, the amount of spam mail that I'm now getting through my door due this company selling my details on is absolutely disgraceful! Everything goes straight in the bin and I will not be shopping here again.

I do not consent to my details being used in this way.

chums have always treated us very well good delivery withy from evri excellent returns a totally honest and very professional compan from eric whitnall

My partner purchased a mattress topper from Chums that she saw in an advertisement. When the topper arrived their was a warning on the package this cannot be used by anyone with a pacemaker because the magnetic content, owing to me having a pacemaker it had to be returned. The advert should have said this and then the correct topper would have been ordered.
I contacted the Company and a Manager was meant to phone me but this never happened. I ordered the correct topper . When I sent the topper back by Evri on 23rd October the shop said they do not give a receipt it is now emailed to you, but the receipt never arrived. I phoned up Chums again and once again I was promised a Manager would phone me but this once again never happened. They had not received the topper back but informed me it had been received by Evri but not delivered to them. I understand from my bank that I have received payment for the returned topper but not for the postage I paid. Owing to them not describing the topper correctly in the advert the postage should be refunded to me.

PLEASE DO NOT USE EVRI
THEY DO NOT DELIVER

Sadly, the trousers ordered are worthy of a 5 star for quality and sizing
but
If they don't get delivered due to Chums using a useless not fit for purpose delivery company named EVRI, then you get a 1 star for poor service.

EVRI DO NOT DESERVE TO BE IN BUSINESS

Opt out of receiving brochures and mail with offers

Recently purchased a hoodie, when it eventually arrived it was very poor quality. The fabric was so thin that you could see through it, awful!

CHUMS DO NOT BELIVE CUSTOMERS WHEN THEY SEND THE WRONG [TOO SHORT] TROUSERS![this after phone call with unhelpful disbeliving customer DISERVICE agent] I ORDERED TWO 29" LONG TRUSERS ONE WAS ONLY 27" WHEN I ASKED CHUMS TO SEND ME WHAT I PAID FOR THEY SAID I HAD TO SEND THEM BACK AS THEY WILL NOT SEND REPLACEMENT WITHOUT GETTING THEM BACK. I SAID U MADE MISTAKE PLEASE SEND ME WHAT I ORDERED NOW! NO NO NO AND NO I SAID U DO NOT TRUST ME YES WE DO THEN SEND THE CORRECT TROUSERS TODAY NO NO NO NO! IF THEY MAKE A MISTAKE IT IS UP TO THE CUSTOMER TO PUT IT RIGHT AND WAIT A MONTH FOR WHAT CUSTMER HAS ALRADY PAID FOR THEY TAKE NO RESPOSABILITY FOR THIER ACTIONS BUT U HAVE TO TRUST THEM!

Chums advertise coat for £42 with a code but when you enter the code it says code invalid.chums then want £59 for the coat.ive reported this misadvertising to trades descriptions

Too hard to return somebody else's stuff...crap company. It appears im not the only one who has had terrible service

I have bought clothes from Chums several times and have been completely satisfied with the garments. I would recommend chums.

I ordered socks on the 15th September
Sent two email’s between 15th and 27th no reply T check the delivery date.
I phoned on 27th the customer service agent was arrogant and rude.I told him I hadn’t received the socks and that they charged £7.00 delivery.
He finally looked up the order and said there was a problem printing the label.
I asked him to cancel the order he said he couldn’t.
Socks arrived today 27th October.
I will certainly never buy from “Chums and their friendly customer team again”

First order delivered very quickly, 2nd ordered still not here after 6 days, try to get in touch only by email no phone number, automatic reply which says an agent will reply or be in touch within 5 working days. I won’t be using this firm again.if I could give no stars I would this company is a joke , now 15 working days after order now told it will be here 5-7 working days. Upshot is promised delivery 10 or 12th of November no delivery, so opened a dispute with PayPal, refund in 3 days. Buyer Beware.

Absolute disgusting service ..all round nonsense...ordered sept 29th 2025 chums put wrong post code on the order so it then went back to the warehouse was told would resend several calls emails from me to ask where are the 2 cardigans ..quoted it was trousers and gave me another post code could not make it up ....i would never have ordered if I had read the reviews first ..spending lots of money on false advertising abd yet don't deliver on time even when they have correct details absolute disgrace no customer service skills .needs to be shut down ...now waiting from today conversation to see if the CARDIGANS arrive in 5 days I'm told paid again .refunded from last order