Seems like a scam to me. Ordered on the 14th May, it's now 26th May and the items are still listed as "Awaiting Shipment" after 12 days. Kind of doubting that they will ship anything. Saw here tha... See more
Company replied
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The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its... See more
Company replied
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that ti... See more
Company replied
This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptiv... See more
Company replied
Company details
Written by the company
Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Contact info
2.3
Poor
281 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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This is just beyond ridiculous…
This is seriously some ridiculous ass bullsh*t that I gotta type out, I ordered a cute costume for a rave and a robe set in SEPTEMBER….we are almost done with the month of OCTOBER and I still haven’t received anything. I’ve gone to two not one but TWO post offices that they themselves have directed me to and it was not delivered although they say that it is. I’ve reached out recently and hope I either get a direct and final answer as to where my package is OR I get my full refund, this is the utmost disrespectful and waste of time and money. Don’t ever play with people like that and everyone I advise to use extreme precaution from EVER purchasing something from this damn website.
October 18, 2024
Unprompted review
Reply from Ciciful
Dear Tito,
We sincerely apologize for the frustration and inconvenience you've experienced with your recent purchase. Please be assured that your concerns have been heard and are taken very seriously.
We appreciate your cooperation, understand your dissatisfaction, and are committed to finding a resolution. A member of our team has recently emailed you with detailed information trying to work out a solution to this situation. We urge you to check your inbox for this message and contact us directly should you need further assistance.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Halloween costume scam!
Ordered a costume for Halloween in the beginning of September and it’s nearing the end of October And the event I needed the costume for is next week. Have yet to receive any update or any information on when My order is supposed to be delivered. Honestly, feel quite scammed by this company.
On their website, it says the processing time for an order takes 3 to 8 days, my order was processed in five days.
Website also states delivery times could be 10 to 15 days. Currently going on 26 days past that initial timeframe.
I obviously understand delays coming from different places, globally, but communicate that with your customers or at least offer them a refund if you can’t deliver customer service or the payed for product, In a timely matter, especially when you state the timeline in how long an order should take to receive on your website.
September 14, 2024
Unprompted review
Reply from Ciciful
Dear Benavidez,
We sincerely apologize for the significant inconvenience and frustration you’ve experienced with your Halloween costume order. Such a delay is absolutely unacceptable, and we understand how it can dampen your excitement for the upcoming event.
Unfortunately, despite our best efforts to adhere to our promised timelines of 3 to 8 days for processing and 10 to 15 days for delivery, unexpected global logistics disruptions have affected our operations. This has led to unforeseen delays, which we acknowledge should have been communicated to you more effectively.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us at the address provided.
Warmest regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
5 Stars!!!
5 Stars!!!! I was missing an item in a previous purchase and reached out to support and they were very professional and prompt in their response and resolution. I am very pleased with the customer service received. Thank you! Love the items and quality as well.
September 9, 2024
Unprompted review
Great experience
I ordered many Irene and they all arrived in time and correspondent to the image on the website. They fit well and are very stylish
October 14, 2024
Unprompted review
I made an order about a month ago and I…
I made an order about a month ago and I still don’t get anything. At this point, I’m not even sure if I’m going to get this order. I’m mad at myself for not reading the reviews first.
September 19, 2024
Unprompted review
Reply from Ciciful
Dear Carlos Duran,
We deeply apologize for the inconvenience caused by the shipment that apparently fell short of your expectation.
Upon inspection, we found that the parcel of your order had been shipped. We have sent you more details via complaint@ciciful.com. Kindly check your inbox.
We encourage you to get in touch with our dedicated customer service department to address your concerns. We will be responding in one business day.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Absolute rip off
Absolute rip off. Bad quality. I ordered extra large and I don't think it would even fit a child. Only got partial refund. If I posted it back to them I would get a full refund. £31.00 to send back. I think not
September 5, 2024
Unprompted review
Reply from Ciciful
Dear David Lloyd,
We are deeply sorry to hear about your disappointing experience with our product and the service you've received. It's clear that we have not met your expectations, and for that, we sincerely apologize.
We understand your frustration with the sizing issue and the quality of the item you received. It's important to us that our garments fit as advertised and meet our quality standards. We regret that this was not the case with your recent purchase.
We encourage you to make your order escalate to our customer complaint team to sort it out should you feel dissatisfied with the support team's solution.
For your convenience, we have used complaint@ciciful.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Good selection of cheap rave/ party clothes
I don’t know what’s with the negative reviews maybe I got lucky. I bought some body suits to wear to raves and they fit well, super sexy! Only thing is that I ordered a mesh shirt which took 3 weeks longer to arrive and when it got here it was some long sleeve shirt with flowers. They answered immediately offered to let me keep it and gave a coupon code for that amount and a bit more for the trouble. Full refund wasn’t an option unfortunately. Fair enough as it’s annoying to ship back I guess. I even lost the coupon code and asked for it 2 months later and they gave me another. I will definitely order from them again.
June 12, 2024
Unprompted review
Reply from Ciciful
Dear Larissa R,
We're absolutely thrilled to hear such positive feedback! Knowing that our selection served up the perfect blend of style and affordability for your rave wardrobe makes our day. It warms our hearts to learn the bodysuits hit the mark—super stylish indeed!
Although disappointed to hear about the mix-up with your mesh shirt order, we appreciate your patience and understanding throughout the process. It's essential that every piece arrives exactly as envisioned, so thank you for sharing your experience. Glad our team could offer a satisfactory resolution with the coupon code, despite the initial hiccup.
Your loyalty is deeply valued—we can't wait to see what looks you'll rock next from our collection. Rest assured, we continuously work towards enhancing accuracy and efficiency, ensuring every order meets your high standards.
Looking forward to styling your future adventures!
Ciciful Team
Haven't received items that I ordered…
Haven't received items that I ordered on 9/12/24. I've been tracking the shipment which says it's been at the dock since 9/28....its now 10/3. I ordered early so that it would be here for my trip on 9/12. It should not take a month to get 2 pieces. I feel like I've been scammed and I'm going to call my bank at this point.
October 3, 2024
Unprompted review
Reply from Ciciful
Dear Dre,
We genuinely apologize for the inconvenience you've experienced regarding your delayed delivery. It's disheartening to hear that your package, ordered on 9/12/24 for an intended trip, has not arrived as anticipated. To facilitate an expedient resolution, kindly furnish us with your order details.
We understand the frustration this delay has caused and want to assure you that ensuring your satisfaction is our top priority. Should you have any further concerns or require additional assistance, please do not hesitate to reach out. We value your patience and understanding in this matter.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Avoid, Scam
I would recommend avoiding this website. They sent met items that were bad knock offs of what I ordered. Totally unwearable, did not match the photos. When I complained they gave me the run around and offered me a 25% refund.
They're hoping that we'll be to lazy to actually return the items (you pay for shipping back). Its a total 100% scam.
September 4, 2024
Unprompted review
Reply from Ciciful
Hello,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
complaint@ciciful.com
I placed an order two weeks ago and I…
I placed an order two weeks ago and I have checked plenty of times and my order still says awaiting shipment. It has been 15 days and I’m still waiting shipment. That’s crazy. I have sent many emails to get a refund, but no one has helped me yet. I was told this site was a scam and I’m starting to believe it to be so.
September 15, 2024
Unprompted review
Reply from Ciciful
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
complaint@ciciful.com
It’s a scam
It’s a scam, I haven’t received my order yet. It’s been 5 days and it’s says it’s on the delivery center but I haven’t received yet and I need my package for an event and nobody gave information or help me. I’m so frustrated.
September 12, 2024
Unprompted review
Reply from Ciciful
Hello,
We have shipped your order on 9/4 and the parcel was almost delivered on 9/17. But the delivery failed due to a problem with the address you filled. It says: Invalid Address. We have used complaint@ciciful.com to send you more shipping details. Please contact the post office to receive your parce.
Additionally, our customer service department is always available to be gotten in touch with via emails and live chats. Emails include support@ciciful.com and complaint@ciciful.com. Live chats include Facebook and Instagram chats.
If you have any further questions or concerns regardxing your order, please don't hesitate to reach out to us.
Best regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Will definitely be back for more looks
Great variety of designs and looks. Not everything is 100% perfect, but the ones that are, are fantastic. And for the things that aren’t, there is a straightforward (if unusual) returns process, even though you have to pay your own return shipping. I kept 50% of my purchases, and what I kept I love, and will wear again and again.
August 27, 2024
Unprompted review
Reply from Ciciful
Dear Eugene,
We are delighted to hear that you enjoyed the variety of designs we offer and that you found the pieces you loved to be fantastic! It's our goal to provide a wide selection to suit different tastes, and we're thrilled that you discovered items you'll treasure and wear repeatedly.
We appreciate your feedback regarding our returns process and are glad that, despite its peculiarity, you found it straightforward. We're always looking for ways to improve, and your comments will help us in that endeavor.
We look forward to your return and are excited to see you explore more of our collections. Thank you for choosing us and for taking the time to share your experience. Your satisfaction means the world to us!
Warmest regards,
complaint@ciciful.com
I love the fabric
I love the fabric, and the designs. Everywhere I go with a ciciful clothes, people look at me. Sometimes people ask, where did I got the combinations. I'll continue buying clothes from here.
And if I have an issue, customer services and support, always respond in a timely matter.
September 3, 2024
Unprompted review
Reply from Ciciful
Dear Antonio,
We're thrilled to hear you love our fabric and designs! It's fantastic that our clothes make you stand out and spark conversations. Rest assured, our customer service is always here to help quickly whenever you need.
Thanks for your loyalty and kind words. We can't wait to serve you again!
Best,
The Ciciful Team
Very helpful & timely in responding
Very helpful & timely in responding. Grateful for the customer service provided
September 13, 2024
Unprompted review
Glad I checked
Glad I checked. Thanks trustpiliot! Was just about to order something.
September 16, 2024
Unprompted review
Reply from Ciciful
Dear Lance,
We sincerely apologize for any concerns you may have encountered.
We understand that online reviews play a significant role in your decision-making process. We have taken note of your concerns and want to offer a few points that might help reconsider your decision:
1. Customer Feedback: While negative reviews exist, we also receive positive feedback from satisfied customers. We take all feedback seriously and continuously work to enhance our offerings based on customer experiences.
2. Quality Assurance: Our products undergo a quality control measures to ensure they meet the standards. We stand by the quality of our products and offer a 30-day return policy to address any concerns.
3. Prompt Support: Our customer service team is here to assist you with any issues or questions you may have. We respond to customers' letters within 24 hours at the latest.
4. Compensation: We'd like to offer you a $10 gift card on your purchase as a token of our appreciation for your trust. You can try the one that you liked the most with this offer.
We genuinely value your business and hope you'll reconsider your order.
Warm regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
Deceitful advertising
Ended up not even ordering from them because this was so frustrating. Saw an add for "10 items for $39". Was excited, clicked on the ad and it brought up a list of items, most of which looked great, but no prices listed, and the only linkw as to continue to their website. So I did, and discovered that it was specifically a 10 item mystery box, so I read the description of the mystery box, and it's leotards only! No leotards were shown in the ad, or the list of products clicking on the ad brought up. Not gonna trust them to send quality products if they have to use deception to get orders
August 26, 2024
Unprompted review
Reply from Ciciful
Dear Trace Lundell,
We apologize for any concerns caused. As per the description of the Ciciful Mystery Box,
link: https://www.ciciful.com/products/ciciful-mystery-box-7vay?cfb=28f361c0-6d1e-4a76-b931-8ae0234c5735&ifb=28f361c0-6d1e-4a76-b931-8ae0234c5735&scm=search.v39.672.102.103.104&score=1&ssp=&spm=..index.header_1.1
the syles in the box include bodysuits, tops, outerwear, dresses, bottoms, accessories, sets, underwear and jumpsuits in regular sizes. And the 10 pieces are a random selection of styles and are all different products.
We would like to clarify that there's no deceptive descriptions there. You can copy and paste the link to verify it by yourself.
As a token of apolofy for the concerns caused, we'd like to offer you some kind of compensation. We await your email in the Trustpilot background so that we can get in touch with you to address this problem.
If you have any follow-up queries, please feel free to contact us at the address below.
Kind regards,
The Ciciful Customer Complaint Team
complaint@ciciful.com
I love the chic and practical design of…
I love the chic and practical design of this romper. I’m satisfied and it’s a great wardrobe addition.
August 26, 2024
Not a great experience. Felt like I was scammed.
Placed an order and 2 of the items I purchased weren’t available so they just sent me random pieces without notifying me and there were items I would never wear. Tried to pick other items and it was just a hassle as those weren’t available either. Didn’t offer to refund my money. I gave up and will donate the wrong items and be out the money I paid. The items that weren’t available from the original purchase still show available on the website. Not worth the hassle.
August 16, 2024
Unprompted review
Reply from Ciciful
Dear Mark Sandgren,
We are truly sorry to learn about the frustration and inconvenience you've experienced with your recent order. It is absolutely not our intention to mislead or cause any customer to feel as though they've been mistreated. Your feedback has been taken very seriously, and I want to personally assure you that we are investigating this matter thoroughly.
We would like to make this right. I understand you've already decided to donate the items you did not order, but we would like to offer you some compensation to address your concerns.
Once again, please accept our sincere apologies for the inconvenience and frustration you've experienced. We value you as a customer and are committed to resolving this issue to your satisfaction.
Sincerely,
The Ciciful Customer Complaint Team
complaint@ciciful.com
It’s definitely beautiful wonderful fashions.
It’s definitely a perfect website for me to buy for men and women of LGBTQ 🏳️🌈 COMMUNITY OF FASHIONS WEBSITES.
August 22, 2024
Unprompted review
My stupid mistake
I recently bought two items from the website and begin to worry where the items were after a month and came to realize they were shipped to an old location, however, through the support team I was able to resolve my issue.
July 26, 2024
Unprompted review
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