cicinia.com Reviews 401

Great customer service and my shoes fit perfectly! Very true to size and I didn’t break them in before my wedding but didn’t get any blisters!! Highly recommend!

Everything about my experience was amazing. Emails were answered quickly. The product was great....even better than I thought it would be! And, delivery time was very fast. I am very happy 😊 Thank you Amber!

The dress I ordered was cheaply made and too small. It took me 2 weeks to actually make contact with their “customer service” and I was told if I wanted to return it I had to pay for shipping which is fine, but then they want to charge me a 10% fee to return it on top of the shipping charge. RUN away from this company as fast as you can!

I was very pleased with the dress that I ordered from Cicinia. It was a beautifully beaded dark green tea length dress for grandmother of the bride dress. I was really pleased with the detail, the color that matched what was advertised, and the true to size fit. The dress came within a reasonable timeframe, packaged carefully and matched the website advertisement. Overall success and my search for a dress is complete.

I was pleasantly surprised by the quality and look of the dress when it shipped. I bought the custom sized gown and it fits great!

Loved the dress once it finally got here. Shipping was a bit slow, but honestly the quality made it worth the wait.

I received my dress and love it! Unfortunately I had to go with a different color but customer support was super helpful with my issue!

Wouldnt even give it 1 star garment arrived screwed up looked like a piece of rag was rubbish communication was terrible and still wairing for my moneyy back at the moment they have stolen my money

Just a wonderful company that truly includes both beautiful dresses and better yet top customer service
AAA+++ all the way

The dress arrived safe and sound. Fabric is nicer than the pics show, though the color is a bit deeper than it looked online. Still looked great for the party though.

Really liked the fit of this dress. Fabric felt decent - not cheap at all - and it was actually easy to move around in.

So happy with this order! the dress was super comfy and looked so sharp in all our photos. exactly the vibe I was going for.

I ordered my dress in a custom size, and they made it and shipped it very fast. It shipped from China so it took a few weeks to arrive, but when it did it was even more gorgeous than it looked in the photos. I loved the embroidery details and it fit perfectly.

Read the reviews at the end this company supresses bad reviews!!! Ordered a size 8 which is not "Custom Fitted" and the dress did not fit at all. I usually wear a 6 but the 8 was way to small. They want to RIP YOU OFF as they will not take it from you, you must send it to CHINA! Very trusing people here.

Horrendous. I needed to return an item and it was like talking with someone who is illiterate and I am convinced they are playing ‘dumb’ to keep the money. DO NOT BUY FROM HERE.

I ordered a mother of the bride dress. It fit perfectly and I received many compliments on how beautiful it was. I would definitely order from them again.

Displeased with their return policy, but that is on me for not studying it more closely. The dress I decided on, while it fit well and looked pretty at first, snagged incredibly easily and the sequins at the waist scratched the inside of both arms and made me feel uncomfortable all night. The dress cannot be reworn because of the snags and will unfortunately need to be thrown away.

Awful cheap quality expensive priced clothes from china.
They make returning as difficult as possible. Just spent £33 returning a nasty tatty dress.
Do not waste your money!!!

I ordered my dress for my daughter wedding end of february, received a very well done dress march 30th in french polynesia. The service for delivery was perfect. I wrote to Cicinia begining of march to have news and the answer of Amber was kind and helpfull.She asked me for verify adress of delivery and gave the tracking to follow my dress.
The colour is exactly what I want and the shape is really good. Im very satisfy .
Valerie

Ordered a dress for an event. It arrived after the event—completely useless.
Tried to cancel—ignored.
Offered partial refunds—declined.
Finally promised a 75% refund and said I could keep the dress… then never paid it.
No real customer service. No way to escalate. Just scripted responses and broken promises.
Now I have to dispute the charge.
If you’re thinking about ordering from Cicinia—especially for anything time-sensitive—don’t make the same mistake.