Cigna Reviews 812

Absolutely horrendous customer service. I have called several different phone numbers to reach a supervisor re: Cigna continuously sends snail mail to my address and addressed to my sister who died 17+ years ago. Each person I've spoken with says in order to take care of the issue they need my personal information. They don't need my personal information except my address. Then they want to know if she is a customer or a provider. She has never been either and never will be. She is dead. Comprehension of this apparently was not addressed in training. Each so-called "customer service" person is rude, demanding, demeaning, redundant and non-essential in their role.

This insurance is the biggest hassle ever! So much wasted time and stress going back and forth with them regarding claims. Their systems are not integrated well (medical, behavior, etc) which makes for a horrible experience for both their agents and customers. For behavioral claims specifically, you don't have access to the status of claims thru their website and when they do finally get processed, it takes months for them to reimburse you. Not worth the cost if you are paying a premium to have their POS plan.

Train your advocates to do a proper job. They don't Pay for services included in coverage.
Having un settled issues from January to October. Cant wait to drop them for new ins.co.come January 2026

This company has no value in the "service" they bring to their members. They are rude and yell at them over the phone and talk down to them without any repercussion! They deny all their claims 1st.

Worst healthcare provider I've ever come across. They changed my primary care provider without my knowledge or consent. After paying the premiums for almost a year, I find out that my primary care provider that I've been with for over 30 years, isn't even in their network, and as such none of my bills have been covered. And yet they've had no problems accepting my money! Shameless!

I don't think they want to improve. It is the way some of them treat you on the phone. Like the customer is 12, stupid or bordering them. Treat people with respect! Frustration because you are picking up calls all day? Me too, after waiting more than 30 minutes. But I'm still nice and happy. Some people don't have a job, so be happy or find something else. You can improve some with training, but some people just are not made for customer service.

CIGNA is a horrible insurance provider. I would recommend you using anyone besides CIGNA I work for a large employer with over 80,000 employees and I’ve always use United healthcare until this year. My experience with CIGNA has been nothing but miserable. They’ve cost me a tremendous amount of frustration, money and time trying to navigate getting something done as simple as an MRI. If you have the opportunity to use anyone else, I would highly recommend it. They frustrated me to the point where I’ve already had conversations with the Colorado insurance regulators and I’m putting in a request with the department of labor to file a complaint against them for denying a simple MRI for a back injury. I believe that ultimately we’re gonna end up in arbitration over something as simple as denying coverage for an MRI to assess back pain and numbness in one leg. It’s ridiculous that a customer has to go to this extent in order to get resolution it would ultimately be way cheaper for me just to pay for the MRI but at this point, it’s become a matter of principle, and I’m gonna extract my pound of flesh

I have been calling customer service for 9 weeks about my Cobra coverage. I have paid for 4 months now. All I get is a run around from the customer service people. I've heard every excuse - In July I was ok with it could take up to 15 days to get your coverage. But now it is October 1 and it still is not in effect. I've heard the same thing everyone else is complaining about. Same stories from the CSR's. they must all be reading off a script. I'm assuming they work from home with no supervision because no one seems to have a manager or supervisor they can ever get on the phone. They do not know how to escalate a problem or have an avenue for an escalation. Poor training. Poor CSR skills.

customer care agents are terrible. usually speak terrible English so communication on the issue is almost impossible. then they shuffle you to other agents and eventually hang up on you. they over bill so it's cheaper to get at the pharmacy monthly. I cancelled my subscription and will never use them again

First it was "wait 20 business days" after the 20 business days it was "give us 5 business days to fix it" after the 5 business days it was "give us 24 to 48 hours" then after it was "I've escalated it, give us 2 to 3 days"

All this to get spectacles by the way... I've email the LetUsHelpU@ CignaHealthcare.com and got no response from them too.

At this point I'm tempted to ask my employer to remove my name from this insurance.

Let me save you the headache. Cigna is a grossly incompetent company unable and unwilling to provide any form of care to its' clients. The sales agents are very misleading and promise options that the company does not provide. Getting care is seemly impossible. I've spoken to at least 10 agents this week and they all provide different information and no one seems to know anything about the company’s policies. On top of that, they are impossible to contact. Their website doesn't work and usually is disrepair and their phone number doesn't work. This is honestly the worst health insurance experience I've ever had and I'm from the US. Long story short, it's bad y'all. Please immortalize this review because I'll probably die soon.

Unfortunately, I have to join the many dissatisfied customers. The way the claims system is set up is oldfashioned and time consuming. Once a user has sent a message to Cigna f.ex. by using a form, a copy is not received by sender. I have an open claim hanging since june. It is by now clear Cigna is not going to cover the cost by not addressing my clear questions and instead sending mails with what appears standard replies. Only possible contact is either by mail or customer service, the latter giving you a standard reply you will get a reply soonest!
Please do not send me a bot reply!

Dealing with Cigna is just a total nightmare. Filing claims is frustrating as they either do not pay back the reimbursements or send them to the wrong address. They seem to be totally disorganized and totally incompetent.

My experience with Cigna has been extremely disappointing. Despite paying for private insurance, the process of accessing even basic services is complicated and frustrating. I had to contact multiple partner clinics only to find out that many services advertised were not actually available. On top of that, for exams like digital dermatoscopy, there is an endless bureaucracy of prescriptions, authorizations, and requests, with almost no real support from Cigna to guide you through it.

Dealing with this company feels less like working with an insurance provider and more like navigating a maze designed to wear you down. Straightforward claims somehow become “lost,” shuffled endlessly, or returned with vague denials that make no sense. In my experience, a large portion of submissions were paid, but an equally significant share fell into a black hole of bureaucracy.

Repeated promises of resolution from representatives led nowhere, leaving me chasing the same paperwork for months. The process seems engineered to exhaust rather than support customers. Instead of protecting policyholders, the system functions as a barrier to care.

DO NOT GET CIGNA IF YOU PLAN ON HAVING KIDS!

I am absolutely furious with Cigna’s so-called “maternity coverage.” They claim to cover maternity care, but the moment you suffer a miscarriage, you’re completely abandoned and stuck paying thousands of dollars out of pocket.

If you’re planning to get pregnant, do NOT trust this insurance. No one knows what will happen with pregnancy, and if the worst happens — a miscarriage — Cigna turns their back on you. They deny surgeries, ultrasounds, lab work, and even anesthesiology related to miscarriage care. It’s heartless, cruel, and completely unacceptable.

I’ve had TWO miscarriages and each time, they rejected nearly every claim, calling it “infertility-related” just to avoid paying. Their customer service reps give you conflicting answers, leaving you stressed, confused, and financially devastated during one of the hardest times of your life.

This company is a scam. They make you feel powerless, overwhelmed, and abandoned when you need support the most. Save yourself the pain and financial nightmare go with an insurance company that actually stands behind their coverage.

Cigna actively endangers diabetics who aren’t on insulin by refusing to cover Continuous Glucose Monitors (CGMs) — despite them being the gold standard of care.

If you’re managing diabetes with diet, exercise, or oral medication, they don’t care. No CGM coverage. No proactive support. Just finger sticks and a shrug. This isn’t cost-saving — it’s neglect.

Modern diabetes care requires CGMs to catch trends, prevent dangerous drops and spikes, and avoid long-term damage. Cigna’s policy forces patients to risk their health daily just to appease some outdated checkbox on a spreadsheet.

What’s worse? Their customer service gives you the runaround and acts like asking for a basic medical device is a wild demand. This isn’t innovation. It’s willful disregard.

We deserve better. CGMs aren’t a privilege. They’re survival.

decietful, lying, shady buisness. Do not under any circumstance do buisness with them

My wife requested an international claim form for an emergency service she required in France while on vacation in May, 2025. She had to request a denial from Medicare which she received in 7 business days. Cigna advised at the same time that she would receive a claim packet by email within 15 business days as well as a packet in the mail. It has now been over two months and the packet has not been received. The customer service people have made multiple errors in sending the packet to the correct email and no snail mail ever arrived. Despite several calls there has been no resolution. Today she was bounced around various customer service departments for 2 1/2 hours and finally spoke to a supervisor who promised she would receive an email in 4 days!! I don't know who will read this review but someone at a high level within the organization needs to get with it. Our next action will be to the highest level within the company to make a complaint if we do not receive the packet as promised in 4 days. Unbelievable that this extremely poor level of customer service can exist. Cigna management should be ashamed. Look at the reviews you are getting.

Consistent denial of valid claims. There’s little point in having insurance when the provider works this hard to avoid paying. In my case, identical claims were submitted weekly for over a year—about 70% were approved, while the remaining 30% were repeatedly denied without justification. I spent six months making follow-up calls, during which Cigna agents acknowledged no issue and promised resubmission, yet nothing was ever processed. The claims just vanished. It’s a deliberate cycle of delay, misdirection, and inaction that ensures they avoid payment through sheer dysfunction. This isn’t insurance—it’s obstruction.