Cigna Reviews 807

Cigna is a terrible company with designed loops to keep their customers from receiving benefits.

Since July of 2024 we have had Dental with this company. Not to get into the details as my blood pressure will go high, we are STILL fighting with this incompetent company for the benefits that they APPROVED on their letterhead and to date March 21, 2025 have still not paid. They claim it a computer error and will be adjusted, takes 72 hours to do so and payment will be made in 30 days. It has been over 250 TWO HUNDRED AND FIFTY days of constant phone calls not only by myself but the Dental Office that was given approval to do a procedure!!! Today I am calling once again to get this paid! Any one want to place the odds on me getting a different answer?!?! And it will go into 280 days…thirty days later…another 30 days later…in the meantime OH GAWD forbid our credit card auto payment does not go through and in 24 hours you are called and said your insurance will be canceled!! AND WE HAVE BEEN FIGHTING FOR 250 days, and spoke to now over 15 FIFTEEN different people to have currently a supervisor that wasted another two weeks, to sat SHE CAN’T HELP US!!! we have to call billing again!! And billing was what I called and asked for a supervisor and I got her. NOW she says you have to call billing…WHAT!?!? After two more delayed two weeks!!!! I am sick of the delay tactics and we have been paying our premium on time. Also you have to deal with outsourcing calls and the language can get in the way. Anyone ANYONE researching to do business with this company I highly DISCOURAGE you!!!! I emphasize DO NOT even contact them as they shine you on and on and on……

UPDATE as of March 30th. The reply from CIGNA on here, is the canned one they give you on their sight. THEY make it impossible to make a complaint. SINCE my first initial message Cigna HAS STILL not paid my claim. IN fact I had to pay for the service that THEY PRE-APPROVED On thier LETTERHEAD, over 250 days ago..then proceeded to NOT PAY IT. We are not addressing other avenues. This company is a rip off.

Cigna is in a contract dispute with Jefferson (where my GP is), so I can't see my GP to follow up blood tests on a physical I had while Jefferson was still in network. I called to get an exception and the support staff at Cigna was so, so, so, so, incredibly useless.

There comes a point in history when shamelessness becomes law and fraud becomes the norm A point where institutions stop pretending to be humane and fully surrender to the logic of plunder. Cigna has crossed that point.

What this insurance company has built is not a healthcare service. It is a machinery of extraction, a mathematical equation where every variable is designed to maximize profitability at the expense of human suffering. A business model where illness is not a problem to be solved, but a resource to be exploited.

Since December, Cigna has taken $80 from each of my paychecks under the promise of covering generic medications and lab tests. Not because they care about their policyholders, but because each signed policy is another entry on their revenue sheet. But here lies the trap: the moment you actually need to use what you’ve already paid for, **Cigna vanishes behind a wall of obstacles, endless transfers, and premeditated excuses.

Four months later, my doctor prescribes me a regular medication. A generic. A low-cost drug. But when I arrive at Walgreens, reality strikes: Cigna has decided it is not covered.
Final price: $175.

There was no error.
There was no system failure.
This is not an accident. This is by design.

Because in Cigna’s calculations, every denied claim is a victory, every medication you are forced to pay for out of pocket is another dividend for their shareholders. Their executives don’t analyze medical histories—only financial reports**. They don’t measure their policyholders’ well-being—only the efficiency of their denial strategy.

And when you call to demand an explanation, you enter a circuit of pathetic operators designed to wear you down, frustrate you, and force you into submission**. Powerless agents, departments tossing the problem around like a hot potato, empty responses that solve nothing. Because their job is not to help you. Their job is to stall, exhaust, and bury your claim under layers of bureaucracy until you give up and pay.

But what Cigna failed to calculate is this: when lies are repeated too often, they stop being invisible. Sustained fraud, when it becomes the norm, does not provoke resignation—it provokes rebellion.

History has taught us that no system of greed is eternal. Companies that believe they can **abuse without consequence always forget the same principle: the most solid structures collapse the hardest when their corruption is exposed.

This is not just a service issue. It is a premeditated model of abuse.

Cigna operates under a simple equation:
Charge upfront. Deny coverage. Force the customer to pay again—while pretending that upgrading to a far more expensive policy will solve the issue, only to deny claims once more.

Today, that equation faces a new variable: the awakened awareness of those who will no longer accept this plundering in silence.

Cigna, I am not just another policyholder. I am the echo of all those you have defrauded. And this echo will not be silenced.

I am still having no results from Cigna. It has been almost 3 months since I was told a refund had been mailed, and then found out it has not. Told again it would be 10 to 15 days before I would be mailed a refund. That was on Feb. 27. This is a company I will never recommend to anyone. Customer Service is a nightmare. I am still waiting

I have never experienced such an appalling lack of responsibility from an insurance provider. Cigna is actively delaying my urgent medical procedure by refusing to confirm coverage, despite my policy clearly stating that it should be covered.
For weeks, I have been stuck in a loop between Cigna and the hospital. Cigna claims they are "waiting for the hospital to schedule the procedure," while the hospital states they cannot schedule without Cigna confirming the coverage first—which makes perfect sense. No hospital will organize staff, resources, and time for a procedure without knowing it will be paid for.
I have sent multiple emails, all ignored. The hospital has also contacted them repeatedly, with no response. This deliberate lack of communication is preventing me from receiving essential medical care, putting my health at serious risk.
At this point, I have no choice but to consider legal action against Cigna for negligence and failure to fulfill their contractual obligations. Their behavior is not just unprofessional—it is potentially life-threatening.
If you are thinking of getting a policy with Cigna, run the other way. They will take your money but disappear when you actually need them.

Cigna is, without a doubt, the most incompetent, unethical, and downright useless health insurance company out there. Their lack of professionalism, disgraceful communication, and refusal to provide the services they promise make them a complete disaster for anyone who actually needs healthcare.

Their customer service is beyond pathetic—endless hold times, clueless and rude representatives, and zero accountability. Getting a straight answer is like pulling teeth, and when you finally do, it’s either completely wrong or contradicts what they told you before. They lie, deflect, and make sure you never get the help you need.

And let’s talk about their favorite pastime—denying claims. They automatically reject legitimate treatments, forcing patients into an exhausting battle of appeals or leaving them to pay thousands out of pocket. It’s obvious that their entire business model is based on screwing people over—delaying, denying, and frustrating patients until they give up.

The so-called “benefits” are a joke—why even bother having insurance when you’re paying ridiculous premiums for worthless coverage? Every service comes with hidden fees, fine print, and loopholes they conveniently fail to mention.

If you value your health, sanity, and financial well-being, do yourself a favor and stay as far away from Cigna as possible. They don’t care about their customers, only their profits. They are nothing but a greedy, dishonest corporation that exists to exploit sick people.

On New Years day, 2024, my wife was kicked in the head by a horse. She suffered facial fractures and the loss of 4 teeth. To this date, Feb 21, 2025, we have yet to see any action by Cigna to defray the $24,000 of out-of-pocket expenses we have had to pay. They always claim to NEED MORE INFORMATION. We are not going to let them win! They hope we will just shut up, give up and go away. It's just the opposite. We will apply more and more pressure. We will expose their uncaring, unfair, unlawful and greedy scams.

Cigna Healthcare is the most inefficient Healthcare in North Carolina..They deny and delay claims for medicine so you cannot respond in time and they have rote responses and answers to everything. I will personally be contacting Ncdoi, and consumer affairs and certain state representatives in N.C. to voice me concerns about how I have been treated and how they use the Cigna's PXDX system to deny things on same day they receive them .even with appeals they send information after the dates scheduled. They basically use rote responses and answers for everything. A person need for medicine is not a consideration. Only there greed

Within the first two months of my company changing plans to Cigna, they forced me to use CVS as a pharmacy and denied two heart disease medications ,that I have taken for many years.
Two medications that I have taken for many years to mitigate progressing heart disease were denied refills because I had not tried other medications ... which cost 3 to 4 times more!
We could not log on to the Cigna website until after our coverage started, at which point I discovered that they automatically selected CVS as my pharmacy. There is not a CVS within 10 miles of house! Walgreens is 2 miles away. When I contacted them, I was told I would have to wait until open enrollment to make a change. Awesome.
Needless to say, I will leverage what little clout I have with my employer to encourage them to switch to another provider.

I have been trying to get pre approval for a drug listed in your formulary Nexletol for more than a month with no satisfaction partially due to your denials when your reviewers of approvals base their denials on calling Dr's offices when they are closed and can not reply. Then they provide me with phone numbers for appeal that are not Fax numbers. I have been with three other Medicare drug companies and none have been as unresponsive and unhelpful as your company.

I am a new customer and I have been trying to have my ID cards updated on the mycigna.com website for almost two weeks. They were inaccurate the day I recieved them in the mail. I am currently on hold waiting to speak with a supervisor from the web support team. I've already spoken to three other people on this phone call which has lasted over an hour and a half. This is my third phone call in the last 11 days trying get this issue resolved. Over the course of that time I've spoken to no less than nine representatives. Each time I finally reach web support, I'm told that the system will update in the next three business days and to check back then. But that has yet to happen. I understand that each individual is not responsible for this misshap. However, the organization itself is not taking care of its customers. It should not take this long to update information, nor should customers have to waste this much time and energy.

This review reflects the fact that CIGNA is going to mess up the negotiations with mainline health and make it impossible and cost-prohibitive for those that have CIGNA to use their mainline health providers. My family and I have lived in the same community for 40 years and have providers in every specialty for all services for a very, very long time. It is selfish and inexcusable to expect all of us, the people who pay for the insurance, to be the ones to be punished due to this pissing contest between CIGNA and mainline health. CIGNA’s response is not to worry they have a lot of other very good providers. But if you know the area and you have been part of mainline health, it has a very high reputation of facilities and providers that we should not be expected to have to do the massive amount of research to find other providers and transfer all of our records since we will no longer be able to use our mainline health portal with all of our information for years and years. It is surprising and appalling that this insurance company expects it’s customers who are paying for their coverage to be inconvenienced this much and asked to settle for potentially subpar service. It’s about time that we put medical insurance companies in the spotlight and ask them to be more accountable to their consumers and less self-serving. Greedy at any cost to everyone but them. As a consumer, I will be very vocal with my company who is providing our insurance with my employee contributions. Employees have a say, and can influence their employers to provide medical insurance coverage from reputable companies. And if insurance companies make drastic self-serving changes, such as the poor negotiations with mainline health, we can influence our companies to look for alternatives. Hopefully this will be goodbye to CIGNA.

This insurance has fraudulent conduct that harms patients. One of my patients has had months of treatments but the insurance company pretends not to receive the emails, even though the receipts arrive. As a doctor I advise you to be careful with Cigna: it absolutely does not have a good reputation among us doctors.

I want to switch back to previous insurance company. Last year I spent nearly $2000 out of pocket. I contacted them to see if I would be reimbursed. They told me no need to. I asked about them being sent information from the dentist offices. I was told they have no way to access the information. If I see something that the dentist has filed that I still owe I should check off paid if I’ve made the payment. They are the not helpful at all.

Absolute worst insurance ever! I just switched from blue cross to Cigna and had zero issues for years. They take weeks to get prescriptions filled through express scripts and packages are lost in transit. Nobody helps you and punts to the shipper and more. Worst part is I can’t get my child a new script. Also, they make me pay doctors co pays even when I have a health reimbursement account attached to the insurance. With blue cross you had a card and paid the doctor. With Cigna they want you to pay and have the doctor refund you which takes months. Disgusting coverage stay away. Stay away from this garbage.

The worst insurance I have ever dealt with. 6 phone calls and 3 months later, I have been paid for one of the four claims I submitted in October. Every time you call they tell you something different and you can't trust anything their customer service representatives tell you. I just received my summary of claims through the mail, which alleges that all payments have been processed -- this is completely false. A complete scam of a company.

I pay extreme amount for just me on my plan and they proceeded to take off not even $100 off a $700 urgent care bill. Probably worse insurance you can have better off putting the extra cash to the side and use for bills because they does not actually help at all.

deny deny deny or dont get back to you. you can take this insurance and shove it. lets not forget the ridiculous deductibles and monthly cost of this crappy insurance. pure 100 percent garbage. but hey as long as your ceo's and companies make millions, who cares about us people that need an insurance. keep killing the people and making your millions.

This insurance company uses the same practices as US HEALTH WORKS. They have envoked AI software to help deny all claims. Cigna is a piece of SHlT insurance company. The CEO is making millions while others are suffering from denials. Luigi Mangione represented the people and another will do the same. Not a good time to be a CEO of an insurance company especially one that is denying treatment and medications. Remember we are not going to stand for your BULLSHlT. Believe me. Just found out what Cigna is doing is against the law. By law they have to provide you with 30 days of your medication if it's vital to your condition. Another Lawsuit is coming on top of the 1 against them already