Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more
Company replied
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Review summary
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Reviews shaping this summary
Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Am... See more
Company replied
The team were great, clear explanations were given which was really helpful as a first time user. The facilities are excellent, I was really impressed and will be recommending. The peice of mind this... See more
Company replied
I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assi... See more
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Company details
Written by the company
Affordable Self Storage for Households and Businesses
Contact info
184 Shepherds Bush Road, W6 7NL, LONDON, United Kingdom
- 08000 855 722
- hello@cinchstorage.co.uk
- www.cinchstorage.co.uk
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have used Sittingbourne depot again…
We have used Sittingbourne depot again and the staff are so easy to deal with and are always at hand to help with anything I needed
It’s been a pleaseure using them again and I look forward to the next time
Thank you all again !!!
June 6, 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for your glowing review. Our team is passionate about delivering exceptional customer service, and it's fantastic to hear that this came across during your visit.
Was met by Carlene who showed us around…
Was met by Carlene who showed us around and helped with our needs, we was completely satisfied with her and was very cheerful and put us at ease. Explained everything we needed to know. Left feeling very happy.
June 6, 2026
Unprompted review
Reply from Cinch Self Storage
We really appreciate your recommendation and your kind comments. Thank you for choosing Cinch Self Storage, and we're glad we could help.
Jason and Matthew were very helpful…
Jason and Matthew were very helpful from the time I enquired about renting a storage unit all through to when I relinquished the unit. The whole storage facility is very clean and tidy. Access is straightforward and all feels very secure.
June 4, 2026
Reply from Cinch Self Storage
Thank you for your fantastic review! We're delighted to hear you had such a positive experience with our team and facilities. We really appreciate your support and look forward to helping you again whenever you need storage.
Very professional!!!
Very professional from start to finish!!!
Matthew was fantastic throughout
June 3, 2026
Reply from Cinch Self Storage
We're thrilled to receive your feedback! Providing a smooth, hassle-free storage experience is exactly what we aim for, and it's wonderful to know we delivered. Thank you for choosing Cinch Self Storage.
Excellent service and staff
Excellent service and staff, very helpful and accommodating.
The storage areas and units are clean and secure and excellent value for money. Would recommend.
June 2, 2026
Unprompted review
Reply from Cinch Self Storage
We really appreciate your review! It's fantastic to know that your experience with us was such a positive one. Thank you for trusting Cinch Self Storage with your storage needs.
Great Experience with Cinch Gillingham
Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Amy and James have been great - always on hand to answer questions and queries. Would highly recommend this facility and Amy and James. Will definitely use them again if the need arises. Check out was made really easy too.
May 30, 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for your 5-star review. We're so pleased that you found our service helpful and our facilities met your expectations. We look forward to welcoming you back in the future.
Called in
Called in, very new impressive facility and the people I spoke to were very helpful
Highly Recommended
Philip Hadlow
May 29, 2026
Unprompted review
Reply from Cinch Self Storage
Thanks for sharing your experience with us. We're delighted that everything went smoothly and that our team was able to assist you. Your feedback means a lot to everyone here.
On Saturday
On Saturday, 30th May, David was amazing helping to find a small storage to change my belongs.
I’ve been for more then six years with Cinch Self Storage and now with the price increased I need move to a small one.
David showed me all the options, went to the storage to show me and the way with would be easy to carry all my boxes.
The end all went well. We moved everything.
Thank you so much David for your help in a hot day. You were so calm and explained everything.
All the best!!! 🥳
May 30, 2026
Unprompted review
Reply from Cinch Self Storage
We love hearing from happy customers! Thank you for your wonderful review and for choosing Cinch Self Storage. We hope to continue providing the same great service whenever you need us.
Amazing service from Craig
Amazing service from Craig
Storage is just what we needed to store our twins uni stuff over the summer.
Great , clean, dry and modern facility with easy access.
May 24, 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for taking the time to leave such positive feedback. Knowing that you had a great experience motivates our team to keep delivering the highest standards of service.
Amazing welcome and clear contract via…
Amazing welcome and clear contract via the gent at seaford branch.
Nice clean storage areas.
Excellent value 👏
May 30, 2026
Reply from Cinch Self Storage
We're delighted to hear you had such a positive experience. Thank you for your kind comments and excellent rating. We appreciate your support and look forward to serving you again.
Amazing self storage
I chose Shoreham location, lauren explained and set up everything for me at such short notice and made everything really easy! Jack who also welcomed me into the unit and finalised everything was equally super helpful, can’t recommend more if you are looking for a self storage facility!! ⭐️⭐️⭐️⭐️⭐️
May 30, 2026
Reply from Cinch Self Storage
Thank you for the glowing review! It's great to know that our facilities and customer service helped make your storage experience easy and stress-free.
I have had a wonderful experience!
I have had a wonderful experience so far with Cinch. On calling I spoke with Jack who was very attentive when I shared my requirements. I was swiftly contacted by Lauren the Shoreham branch manager to chat through my options. Lauren was communicative and has been genuinely supportive and helpful in recommending options for my storage needs. I have felt that the quotes were fair and that if I needed to stay on longer, I would be looked after. This has been a really pleasant experience and I would not hesitate recommending the Cinch Shoreham branch, in fact I have!
May 30, 2026
Reply from Cinch Self Storage
We really appreciate your feedback and your 5-star rating. Hearing that you were pleased with our service makes all the hard work worthwhile. Thank you for choosing us.
Reply from Cinch Self Storage
Thanks for the fantastic review! We can't take credit for the weather, but we're glad our air con stepped up when it mattered most. Come back anytime for storage and a refreshing visit!
Top Chaps
A real pleasure dealing with these guys when storage was urgently needed. My need was resolved and had to cancel, but wouldn't hesitate to use in the future. Highly recommended.
Peter Berrill
May 26, 2026
Unprompted review
Reply from Cinch Self Storage
Thank you so much for the fantastic 5-star review! We’re really pleased to hear you had such a great experience with us.
Reply from Cinch Self Storage
We’re so grateful for your lovely feedback! It’s brilliant to know our team made your storage experience a positive one.
Recommend
Easy , friendly , good quality and flexible and everything you would need in a storage facility . Excellent friendly staff
May 21, 2026
Unprompted review
Reply from Cinch Self Storage
Thanks for the 5 stars! We’re delighted we could help and really appreciate you taking the time to leave us a review.
Very helpful and accommodative
I run as small from Cinch Leighton Buzzard. Jason and Matthew are very helpful and accommodative. I would definitely recommend Cinch Leighton Buzzard.
May 18, 2026
Unprompted review
Reply from Cinch Self Storage
We’re so pleased everything went smoothly and that you had a great experience with Cinch.
Reply from Cinch Self Storage
Thank you for choosing Cinch Self Storage! We’re thrilled to hear you were happy with the service and really appreciate your support.
I found the staff to be very friendly…
I found the staff to be very friendly and extremely helpful.
May 20, 2026
Reply from Cinch Self Storage
Thanks so much for your kind words! Our team will be really pleased to know they helped make things easy for you.
Reply from Cinch Self Storage
We really appreciate the 5-star review! It’s great to hear you had a smooth and stress-free experience with us.
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