Cinch Self Storage Reviews 

2,396
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 460 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, often noting how they go the extra mile to ensure a smooth and stress-free experience. People found the service to be excellent and easy to use, appreciating the clear explanations and efficient processes, while the facilities are frequently highlighted as clean, secure, and well-planned. Consumers consistently highlight the ease of use and accessibility of the storage units, often noting the straightforward systems for access. Many people also appreciate the overall smooth and pleasant experience, with some expressing their intent to use the service again due to high satisfaction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, consistently highlighting the staff as professional,... See more

Facilities

People report positive experiences with facilities, consistently describing them as clean, well-maintained,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, organized, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as top-notch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Am... See more

Company replied

Rated 5 out of 5 stars

The team were great, clear explanations were given which was really helpful as a first time user. The facilities are excellent, I was really impressed and will be recommending. The peice of mind this... See more

Company replied

Rated 5 out of 5 stars

I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assi... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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5.0

All reviews

(2,396)

439 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Cynch Storage Brentwood Essex
Amazing, so helpful especially Maddie who kept me updated on everything.
Such friendly and efficient staff on the reception and would definitely use again
Thank you

May 5, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for sharing your experience! It's fantastic to hear that our team was able to assist you so well.

Rated 5 out of 5 stars

The staff member on reception was very…

The staff member on reception was very polite and helpful which made the whole experience much easier.

May 4, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much for the brilliant review! We're really glad you had such a smooth experience with us, making storage simple and stress-free is exactly what we aim for.

Rated 5 out of 5 stars

This is the second time I’ve used Cinch…

This is the second time I’ve used Cinch at Sheerwater & I came back as Craig & Francesca were so helpful & concise with how everything works.
I highly recommend them.

May 4, 2026
Unprompted review
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Reply from Cinch Self Storage

We really appreciate you taking the time to leave this! It’s great to hear everything went smoothly and that the team could help make things easy for you again!

Rated 5 out of 5 stars

Friendly & helpful staff

Friendly & helpful staff, thank you Jason & Matthew.
A clean & organised facility that gave me security & peace of mind about storing my mother’s furniture for the past 18 months. I would recommend & use again in the future.

May 2, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the amazing feedback! We’re so pleased you had a great experience, our team will be buzzing to hear this.

Rated 5 out of 5 stars

Great customer service at Cinch

Craig has been great from start to finish and is always jolly!
Nothing has been too much trouble for him and he was happy to change our unit from upper floor to ground floor!
He made the whole experience very pleasurable, was very accommodating and I would definitely recommend!!
I did my research and Cinch came back with the best price.
He also makes a great cup of tea in times of stress!!

May 1, 2026
Unprompted review
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Reply from Cinch Self Storage

Really glad to hear you had such a positive experience with us! Thanks for choosing Cinch and for the kind words.

Rated 5 out of 5 stars

Brilliant storage facility

Brilliant storage facility
Nav and Rosie so helpful.
Highly recommend.
Will use again
Thank you

April 30, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks a ton for the 5 stars! We love hearing that everything worked just how it should; simple, easy, and hassle-free.

Rated 5 out of 5 stars

Highly recommend.

Great experience - if your stored goods are important to you, it's important to them! Jason & his staff were amazing - paid attention to every detail. Storage units - bright, airy and clean. Will definitely use again when needed. Highly recommend.

April 30, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the lovely review! We’re really happy everything went smoothly and that we could help when you needed it.

Rated 5 out of 5 stars

Clean safe storage provided with a…

Clean safe storage provided with a friendly smile from Stuart, very helpful !

April 30, 2026
Unprompted review
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Reply from Cinch Self Storage

We appreciate this so much, thank you! It’s always great to hear when our customers have a top-notch experience.

Rated 5 out of 5 stars

Using the Mitcham facility

Using the Mitcham facility. Was shown around by Francis and shown various options and sizes of units. The process of booking and reservation of a suitable unit was stress free. On the day staff were very helpful in dealing with my van and goods to store. Very stress free and very helpful staff

April 29, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for sharing your experience! We’re glad everything went to plan and that we could make things easy for you.

Rated 5 out of 5 stars

Exceptional service

Exceptional service, friendly, knowledgeable, and professional. I had numerous conversations with John from the Sittingbourne branch which resulted in excellent results

April 30, 2026
Unprompted review
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Reply from Cinch Self Storage

We love hearing feedback like this, thank you! Making things simple and stress-free is what we’re all about.

Rated 5 out of 5 stars

Bicester Branch Staff Review

Was enquiring about a unit with Cinch at their Bicester branch, and couldn’t recommend Leanne, who works here, enough! So approachable and friendly, nothing seems too much for her and was able to provide all the information I needed about the different storage units available.

April 22, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much! It’s great to know everything went smoothly and you had a positive experience with us.

Rated 5 out of 5 stars

Cinch Brighton

I recently took on a unit at Cinch in Brighton..it was my first time doing so, and both Jack and Stuart were very helpful, giving clear advice, and great instructions on how to begin the process. I would highly recommend their personable approach, and the clean, safe, user-friendly site.

April 26, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the kind words! We’re so pleased everything worked out well for you.

Rated 5 out of 5 stars

Repeat user review 5 star again!

Craig + Francesca have delivered top quality customer service at every step along the process. They make everything hassle free and simple. Have used their Woking facility on a number of occassions, and also their Watford facility once. I wouldn't look anywhere else. Great dry clean, secure, storage. Peace of mind every time. My only grip was I wanted to get Craig to refer to me as Phil rather than Sir! Super polite of him, but I should be calling him Sir for the quality service! :-) As always, thank you so much!

April 4, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the 5 stars and for being a returning customer! We’re glad you had such a smooth and straightforward experience.

Rated 5 out of 5 stars

Newcastle (Blaydon) site

Newcastle (Blaydon) site. I have had a larger storage unit at this for the last 8 weeks The site is very new and the facilities are first rate. The premises are very clean and very well managed. I've used other storage companes locally in the past but none have come close in terms of what was offered at the price I paid. The best thing about this particular site are the staff. Dan and Adam are extremely professional, incredibly welcoming and helpful and react very quickly to any questions I've raised with them. Nothing has been a bother to them. Due to my building work taking longer than anticipated, I needed to move to a smaller unit. They sorted out everything very quickly for me showng me different units at a great price, and I decanted my belongings across to the new unit on the same day. Highly recommended

April 23, 2026
Unprompted review
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Reply from Cinch Self Storage

Really appreciate your feedback, thank you! It’s great to know we delivered on what matters.

Rated 5 out of 5 stars

Excellently managed storage unit-…

Cinch Woking is an excellently managed storage unit- polite and professional staff, exceptionally clean and very well organised. I wouldn't hesitate to recommend them.

April 23, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for taking the time to leave this review! We’re glad everything went just right for you.

Rated 5 out of 5 stars

I recently used Cinch Self Storage…

I recently used Cinch Self Storage Brentwood and honestly couldn’t fault the experience. From start to finish everything was straightforward, stress-free, and really well organised.

The facility itself is clean, secure, and easy to access, which gave me real peace of mind leaving my belongings there. Security features like CCTV and controlled access make it feel very safe, and everything is well maintained.

What really stood out though was the customer service. Maddy in particular was brilliant , friendly, professional, and genuinely helpful. She took the time to show me different unit options and made sure I got exactly what I needed, which made the whole process a lot easier.

Overall, it’s clear why Cinch has such a strong reputation for customer service and well-kept facilities. I’d definitely recommend them to anyone needing storage in the Brentwood area, and I wouldn’t hesitate to use them again myself.

April 1, 2026
Unprompted review
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Reply from Cinch Self Storage

Fantastic feedback, thank you so much! We’re so pleased you had a great experience with us.

Rated 5 out of 5 stars

Outstanding service!

What an incredible experience and service from the Brentwood cinch team. They made the whole process completely stress free and really took the time to understand exactly what we needed. The team were incredibly friendly, welcoming and a pleasure to deal with from start to finish. I would highly recommend them to anyone and I’ll definitely be using them again in the future!

April 18, 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks so much! It’s always great to hear when things go exactly as they should.

Rated 5 out of 5 stars

Matt and Jason at Cinch Leighton…

Both Matt and Jason at Cinch Leighton Buzzard have been brilliant from the moment we stepped on site - it was a difficult time with moving an elderly relative from her home of 50 years and putting her things into storage - Matt and Jason both helped to make our Cinch experience calm and smooth and were always on hand for a friendly bit of advice and guidance. would certainly recommend others and also would happily use again myself if and when the need arose in the future.

April 21, 2026
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Reply from Cinch Self Storage

We really appreciate this, thank you! Glad we could make things simple and stress-free for you.

Rated 5 out of 5 stars

Excellent service Cinch Woking

Craig at Woking Cinch storage is really helpful and made everything very easy to arrange

April 16, 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

This means a lot, thank you! We’re glad we could deliver a great experience for you.

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