CINCO STORE Reviews 425

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, timeless design, and stylish appearance, often noting that items look even better in person. Many consumers appreciate the fast delivery service and the luxurious, high-quality packaging that makes unboxing a special experience. The overall service is frequently described as excellent, with many highlighting the helpfulness of the customer support team. However, some customers also noted issues with product quality, reporting that some jewelry pieces tarnished, discolored, or broke shortly after purchase, with some even comparing the quality unfavorably to less expensive alternatives. A few people were dissatisfied with the delivery service, citing unexpected duty payments, lost packages, or a lack of accountability from customer service regarding delivery problems. Some reviewers also mentioned receiving damaged packaging or items that appeared oxidized upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, design,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the craftsmanship,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpful and quick... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery,... See more

Service

Users describe positive interactions with service. Many consumers praise the promptness and availability of... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely loved the pieces I ordered, especially the maxi hoops. I’m extremely picky and often times don’t believe photos on sites resemble accurate description, however, I can assure you their produ... See more

Company replied

Rated 5 out of 5 stars

I adore this company and their jewellery! Their jewellery is so usual, stylish and so well made and their service is excellent. If you have any questions you can whatsapp them and you get a reply by a... See more

Company replied

Rated 5 out of 5 stars

Ordered a nice pair of earrings on the 11th November, getting a discount as it is singles day. And on the 13th I already received my package. The dilevery was super quick and the assistance with som... See more

Company replied

Rated 5 out of 5 stars

A big fan since 2023. Never had an issue with the quality of the jewelry or customer service. They went above and beyond when I lost one of my earrings to get a replacement. On my recent order (purcha... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jewelry Designer
  4. Jewelry Exporter

Written by the company

CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In love With CINCO

In addition to the products being wonderful and beautiful (as we can see on the site), they are of unparalleled sympathy. It's my second order. Orders with very fast shipping. Usually 1 business day and we have the order at home! I LOVE CINCO STORE

August 12, 2021
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Oh so happy to read this!!!! Love, CINCO team

Rated 1 out of 5 stars

Poor quality

Packages came dented and two of the items were outside their boxes and tangled together. In less than 10 days I could already see the gold finish rubbing off at points where the jewelry made contact. I would def not recommend, as they are extremely overpriced and better quality can be found at your local department store.

August 3, 2021
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Hello dear
We are so sorry for aomething got wrong.
We dont seam to find any order with your name for us can help, so please send us a email to info@cinco-store.com for us can understand and of course help you. The best

Rated 4 out of 5 stars

Overall Very Satisfied

I bought at Cinco for myself and for a friend's gift.

The customer experience was very simple and fast. The delivery came super fast even when I bought for myself, and I stay in Singapore! I was so pleasantly surprised. The necklace I bought is lovely and a trendy piece that I wear a lot - it was definitely a lot lighter than I thought but as these are not actual gold pieces it's understandable.

For gifting, the only minus is that there isn't an option to let them know you are sending a gift, which meant my friend received the bill together with the gift! Other than that, she was super happy with the gift, so I'm very happy anyway.

March 3, 2021
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Oh so happy to read this!!!! Love, CINCO team

Rated 5 out of 5 stars

Love the experience

Love the experience of buying from Cinco Store as much as I love their products!
Quick delivery, impeccable package and always with a nice card!

February 21, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful and stunning pieces

Beautiful stunning pieces: I purchased the gold mini Bia earrings and the Aimee necklace in which I had my daughter’s name engraved. I haven’t been wearing anything else since. The most stunning pieces, beautiful in their simplicity.
Also a quick and efficient delivery.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

5 star

The information in the website is easy to understand and trustworthy. The delivery was super quick. The packaging was simple and yet mesmerising, And the earrings were amazing.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I really enjoy Cinco I love the quality pieces they make in a reasonable price. Looking forward to buy more..

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Best brand to buy your Jewellery, affordable and nice quality!

Already placed two orders with Cinco, one over the summer and another one on Black Friday last year. Shipping was super quick and it came in 2 or 3 days, which allowed me to ship my mum’s Christmas gift to the Portuguese islands.

Lovely pieces, really good quality I worn them to the beach and also sometimes whilst taking a shower and working out. I am being a bit more careful now, as I do want to preserve them for as long as possible. I am definitely curious to try their service to refurbish your jewellery, when the time comes.

Timeless pieces, some with a modern but simple touch, really cute conscious packaging, with attention to details, such as a handwritten postcard thanking you for your purchase and a couple of stickers.

I will defenitely purchase more and I want to try their online appointment so I can see which necklace should I buy next to add into my Margo and Dona Margo.

February 18, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look