Cirroparcel Reviews 4,461

Never—under any circumstances—use this delivery service. Avoid it like the plague. These are scammers—the real deal. You will never receive your package; you will only lose your time and money. They are fraudsters who steal packages. My package was out for delivery for over a week; I contacted them every single day, and every single day they told me it would be delivered "today." Yet, not once did that actually happen. After a week, they informed me that the package had somehow been "lost." They claimed they didn't know how it happened, but that is complete nonsense—it is impossible to lose a large package; it’s not a needle in a haystack. I reached out to every possible channel for help, but they just kept lying. They are scammers. They have no business operating in this market. Be careful—they are fraudsters.

They falsely claim that I rejected a delivery. Twice.

Constantly misdelivers packages to the incorrect address. The delivery drivers here are incompetent.

These delivery drivers throw packages from the street and over 20 feet away. Our first experience was a broken smart scale that was thrown from 20 feet away at our front door. The next two were smaller packages for beauty products. I have Ring video I'm sending the companies I purchased from so that they know not to use this parcel service for their businesses.

my package is on its way to texas, when it should be phladelphia pa

Cirroparcel send a message that the parcel was delivered, but the package is no where to be found the person who delivery did not knock my front door nor ring the doorbell I was home all day sitting by my window watching outside when I received the message that my package was delivered I was confused because they didn’t deliver my package I even went to ask my neighbour’s and my neighbour checked her camera nothing I looked around nothing this people are thieves and scammers this shopping company’s should not deal with Cirro

Now that I had read the reviews yes to all complaints. I was given a tracking number, used that and they swear it was delivered and claimed that they took a picture. I ask for the pictures of what was supposed to be put at my front door and nothing I hope my package come through the mail. I have been checking on were my package and all I have is that a label has been created.

Cirro opened my package and STOLE a $50 razor kit for my son. They taped the bag with packaging tape & it was obvious the bag was opened & taped shut. The box inside had been opened & was empty. First of all, it took 2 weeks to get the package, then to find out the product was stolen has made me furious!! Luckily I’m getting a refund from the company I ordered from but still!! Do not use this shipping company, Cirro!!! They are THIEVES!!!

Package marked as delivered at 9:28am. Have a door camera, no one delivered a package to my home. Checked with neighbors, nothing delivered to them by mistake. This is the second time this has happened. Will never receive follow-up as I never did with the other package.

Again a message that the parcel was delivered, but no where to be found. The delivery "person" did not ring the doorbell, did not knock on windows, did not deliver at neighnours or did not leave a message where the parcel was to be found. They are like the Easter Bunny, you have to look where you find the egg or the parcel. So parcel is missing. 1 star for leaving a message. rest of service is very bad.

If I could give zero stars, I would.

I ordered from Shein, and Gofo was responsible for delivering my package to my apartment in Paris. They sent me a photo showing the parcel supposedly inside my mailbox as “proof of delivery.” However, when I checked my mailbox the very same day, there was nothing there.

Despite this, Gofo considers the photo sufficient evidence that the delivery was completed. I never received the package, yet they refuse to take responsibility or issue a reimbursement.

This is unacceptable and extremely frustrating. A photo does not replace an actual delivery. Very disappointing service.

Gofo parcelservice never delivered my parcels..., yet send pics that they did.
Then after complaining about the fake delivery pictures this company CIRRO responded? to let me know that they DID deliver...An annoying robot answer on qgepeat.After calling the Gofo and Cirro (the same it seam)and 3times a rude person lying and hanging up.I got a sortof helpful guy telling me my parcel was delivered on a adress in a complete different block.When i arrived the people told me that the delivery guy acted weird and pushed the bag in their hands and left!It was open!!! They tried asking the guy about but he left.and half the order was missing..The delivery picks were not from that adress either..
So weird . Its a true scamservice.

This is hands down one of the worst package delivery experiences I’ve ever had. I have been waiting over two weeks for my shipment, and all I keep hearing is that there is an “address issue,” with no explanation and no resolution.

Contacting customer service is a nightmare. You are forced through an endless automated system that actively blocks you from speaking to a real person. When I finally managed to reach an agent—three separate times—I was told the exact same thing each time: that my order would be “reapproved for shipping within three days.”

Every time I call back, nothing has changed. No shipment. No follow-up. No accountability. Just the same scripted response and more wasted time.

This company is completely unreliable, inefficient, and deeply frustrating to deal with. I cannot imagine why any business would trust them with package delivery. If you value your time—or your customers—look elsewhere

This evening (after dark—it’s relevant), I got the notification that my package was delivered, and I checked my front porch within a minute of the notification. Nothing there. So I check by the garage and go out and check my mailbox. Nothing in the mail or newspaper slot.

Fortunately I was lucky enough to slip on an ice patch in the curb in front of my mailbox, and when I put my hand on the snowbank for balance, I noticed the snow looked weird. After looking closely (it was dark), I found it was a soft, white package. They threw it on a snowbank and just left it there. There was a perfectly good mailbox or newspaper slot at the same height, about 18” away. Or 20 feet away they could have put it by my garage or front door, neither of which have ice near them. But no, they couldn’t be bothered. Just chucked it on a snowbank and hope for the best.

We’re getting more snow tonight, so I’m thankful I slipped on the ice, or I wouldn’t have found the package until the spring!!

Absolutely horrible! Can't reach them by phone (only a weird AI robotvoice answers) and they ever delivers my parcel from Temu. Worst company ever. NEVER BUYING FROM TEMU AGAIN!!!!

Maybe I was lucky, or maybe they start improving. The only complaint is that it said it was out with the courier at 11 and it was delivered in the end at 22.

I would give them less stars if I could.

Since may, I have dealt with so many mistakes. Let me start with the fact that they do not give you a date or a time of day, they just say: “your pakkage will be delivered within two to four days”. That’s completely normal, right, expecting you to stay home for four days, right? Wrong!

Then on the delivery day, you do not get an email with a period of time to be at home, they just expect you to be home all day. But that is completely normal, right? Wrong!
Now, if it stopped there, it would already deserve less than three stars. But it doesn’t. Even if you stay home all day, they sometimes say that you weren’t at home (I think when they have a hard time finding a home, with gps), cause being a delivery driver, it’s completely normal to suck at your job even if the computer tells you exactly where to go, right? Wrong!

Now, I stopped ordering at SHEIN because they did nothing to remedy this. And now, I also can no longer order at Temu because even though they know what’s going on, they can’t seem to care.

Now, all three of these companies swear they have humans in customer service, but they can’t have actual humans there. The amount of dumb, non-caring replies is infuriating. Fake being a human better.

But cirro parcel (now gofo) takes it to another level. They tell you to contact them “for a new delivery appointment” so you first try with the online bot. That tells you it’s completely human, so we believe it, right? Wrong! Still the same nonsensical reactions to what you are saying.

Cirro parcels customer service is so bad, they “fake human” even worse! So, what do you do when you can’t talk to a human online, you call them, right? Wrong! I started calling them on a Monday at 08:30 in the morning, I kept on their a s s for hours! Calling, calling, calling, throwing my phone, calling calling, having a distressing karenized mental breakdown, thus throwing the phone again. No one picked up. They didn’t even have one of those tape thingies where they tell you to stay on the line for when they’re less busy. Nope, don’t even bother.

I really tried with this horrible company. And, yes, I’m posting this on the Temu and SHEIN one as well.

Give yourself a break, pay a little extra so you don’t have to deal with this company. If SHEIN and Temu would no longer work with them, I would order with them again, right away. As it stands now, I can’t. Sort of sad about it. Mostly because I have to push all of those kareny feelings down because who wants to be Karen? Not me! only because I wanna save a couple of pennies? No way! Anywho, run, don’t walk, when you see a company who works with them. Run the other way fast!

This delivery company doesn't even deserve a star. I ordered some dresses on Shein for a summer holiday and they ended up only delivering one item. For them not delivering the rest of my items forced me to order different items from a different website. I wrote Cirroparcel an email twice (no response), called them trice (no one picked up). Very poor service.

You guys are literally the worst delivery company ever. Your driver keeps throwing my order in front of random doors just because he’s too lazy to climb a couple of stairs. I live on the 3rd floor, not that hard. Do your job properly.

I was informed at every step of the transport by Temu and later by Cirro/Gofo . The delivery courier was on time , called me before delivery , was polite . I am very satisfied.
I am surprised at the many negative comments. Was I the lucky one ?