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Cisdem Inc. Reviews 267

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TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, professionalism, and positive attitude, which makes interactions pleasant and productive. Many people appreciate the personalized and understanding approach, noting that the service provided is often described as excellent, efficient, and easy. Reviewers are particularly impressed with the quick response times and the smooth user experience, often receiving prompt and polite assistance that resolves issues effectively. Conversely, a small portion of people felt dissatisfied with the customer support, mentioning that they submitted refund requests and received no reply, confirmation, or updates, leading to a feeling of being ignored.

What people talk about most

Response time

People report positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its excellence, speed,... See more

Staff

Customers had positive experiences with staff, consistently praising their excellent, fast, and friendly... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as excellent, great,... See more

Product

Users describe positive interactions with product, with many reviewers finding the products solid, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

The fact that I have a lifetime licence should indicate how happy I am with the level of service I receive from Cisdem. I experienced a problem and reported it to Joey on June 26. He provided a ded... See more

Rated 5 out of 5 stars

This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more

Rated 5 out of 5 stars

I’m in the process of switching MacBooks and reached out to the support team to ask how to deactivate the software on my old MacBook so that I could activate on my new MacBook. This was around 7:30pm... See more

Company details

  1. Software Company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.

Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service!

My technical problem was resolved quickly and perfectly! I am very happy with the service I received.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed! I was given very timely help on a problem I was having downloading the app which resolved the issue completely. The app works flawlessly, and I was very happy to find a dedicated video compressor that does just that, compresses video without all the extraneous other features.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Cisdem Duplicate Finder is a great…

Cisdem Duplicate Finder is a great product for sorting through your photos and getting rid of duplicates. And the customer service after purchase is friendly, fast, and efficient. I recommend it !

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

He made me feel important

He made me feel important and didn't seem bothered by my many questions. He made a definite effort to help solve my problem and it was resolved.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Cisdem

Our company has dealt with Cisdem for several years. Every time i reach out for some support, I get a response by the next day. They are too the point and get us up and running where needed.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Rapidly responsive Customer Service!

Easy to understand and use utility; efficiently identified and allowed management of duplicate songs within iTunes.

Customer Service completely resolved my subscription issue by e-mail within HOURS… well ahead of standard response times!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Cisdem Activation Code

Joey was awesome. I had just gotten new computer and did not want to buy another Cisdem subscription. He was able to reset activation so I could use my code on my new laptop.

November 2, 2025
Unprompted review

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