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Cisdem Inc. Reviews 267

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TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, professionalism, and positive attitude, which makes interactions pleasant and productive. Many people appreciate the personalized and understanding approach, noting that the service provided is often described as excellent, efficient, and easy. Reviewers are particularly impressed with the quick response times and the smooth user experience, often receiving prompt and polite assistance that resolves issues effectively. Conversely, a small portion of people felt dissatisfied with the customer support, mentioning that they submitted refund requests and received no reply, confirmation, or updates, leading to a feeling of being ignored.

What people talk about most

Response time

People report positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its excellence, speed,... See more

Staff

Customers had positive experiences with staff, consistently praising their excellent, fast, and friendly... See more

Service

Reviewers consistently express high satisfaction with the service, often describing it as excellent, great,... See more

Product

Users describe positive interactions with product, with many reviewers finding the products solid, great, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unusual one this....but very happy. Not happy about an automatic renewal, which I didn't authorise/wasn't made aware of. Emailed support and within half a day they'd politely replied to say that they'... See more

Rated 5 out of 5 stars

The fact that I have a lifetime licence should indicate how happy I am with the level of service I receive from Cisdem. I experienced a problem and reported it to Joey on June 26. He provided a ded... See more

Rated 5 out of 5 stars

This was the most hassle-free experience. Needed to activate my lifetime license after a getting a new iMac... i just has to send a quick note to "support" and they responded soo FAST! They... See more

Rated 5 out of 5 stars

I’m in the process of switching MacBooks and reached out to the support team to ask how to deactivate the software on my old MacBook so that I could activate on my new MacBook. This was around 7:30pm... See more

Company details

  1. Software Company

Written by the company

We are Cisdem, a dynamic group composed of sophisticated software engineers and tech enthusiasts. Our mission is to develop software that is innovative, easy-to-use and budget friendly. Since 2014, we have created multiple innovative and high-efficient software in the fields of Utility Tools, Multimedia Studio, and Document Solutions. Cisdem Apps, known for simple and user-oriented design, have been used by individual and business users in more than 160 countries. We put enormous efforts on R&D and undertake active upgrade & maintenance to make sure our IT solutions fully meet our clients’ needs and always update to date. We do hope that our apps saved your time, money and efforts - be it removing duplicate files, locking apps/websites, managing Mac Contacts, recovering your lost data, downloading and converting videos, DVD burning, editing or converting PDF files, etc. Ultimately, our goal continues to be, providing flexible, cost effective tools that make life easier and workflow smoother.

Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 Star Service

All my questions were answered and helped me resolve the problem I had with the program.
The person who helped me was very attentive and helpful.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fast Response Time

I was unable to use the software at one point and I emailed the service team and requested a new copy of my license key. The Cisdem team responded with the key within a couple of hours and I was up and running. In this day and age, I consider that excellent support.

December 10, 2024
Unprompted review
Rated 4 out of 5 stars

Thanks

In the end I had difficulty making the program run, but the Cisdem team was very helpful and easy to work with. Thank you!

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is great

The customer service is great! I wanted to upgrade from an annual to lifetime license and they helped with that and some other questions super fast. I have been loving the duplicate finder program, if has saved me so much time and energy cleaning up my files which were out of control!

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Cisdem's quick response

My DVD burning apprication could not run well, "failured in write-down" or "failured in menu-making".
I mailed it to the support several times, and quick responses came, and now today DVD burning successed.
I thank you very much.

December 7, 2024
Unprompted review

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