Citalia Holidays Reviews 

968
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making the booking process a delight. Many highlight the exceptional customer service, noting that agents go above and beyond to understand requirements and provide comprehensive options for holidays, including flights, transfers, and hotel choices. The overall service is described as professional, efficient, and personalized, ensuring a smooth and stress-free experience from initial inquiry to the actual holiday. Reviewers appreciate the ease of booking and the detailed explanations provided, leading to tailor-made trips that perfectly suit their needs. The company's expertise in arranging complex itineraries and providing valuable tips is frequently mentioned, giving customers confidence in their travel plans.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the ease and... See more

Service

Customers had positive experiences with service, consistently praising the professional, efficient, and... See more

Booking process

People report positive experiences with the booking process, finding it easy, straightforward, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting agents as helpful, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company their hotels are always the ones you would have wanted to book the arrangements have always gone smoothly, we are about to rebook with them! The hotel on the latest trip was literally on... See more

Rated 5 out of 5 stars

Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This la... See more

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied

Rated 5 out of 5 stars

Everyone is so knowledgeable about Italy! They are able to advise, and support from an "idea", to a provisional plan, adapted to personal requests and then holiday quote. Once booked they are only a... See more


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

5.0

Excellent

TrustScore 5 out of 5

968 reviews

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5.0

All reviews

(968)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional Company

Used Citalia several times now and they are always professional and easy to deal with . Speedy response to e mails and very knowledgable

May 12, 2026
Citalia Holidays logo

Reply from Citalia Holidays

Thank you for your review, we are delighted to receive it!
Have a great holiday
Best Wishes

Rated 5 out of 5 stars

Italy 2027

The holiday representative Linda was very knowledgeable about the location that we chose. Also, the process and information provided for the holiday which we have booked for 2027 was excellent.

May 6, 2026
Rated 5 out of 5 stars

Helpful and knowledgeable travel advisor

Romina was very helpful in advising us with our holiday booking. She patiently explored options for us and her knowledge of the island and friendly demeanour gave us the confidence to make our booking that same day. Thank you Romina!

May 4, 2026
Rated 5 out of 5 stars

Great customer service

Lucy Pearson helped to sort out a holiday for me. Nothing was too much trouble and she researched all aspects, different airlines, flight times, hotels, suitability of resort. Nothing was too much trouble and the package she finally found was perfect. I will be back.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I felt confident in Citalia's professionalism

I do not travel frequently, and Citalia has helped me to book a special holiday next year. The personal travel planner was very knowledgeable, gave me confidence in their professionalism and that they do know what they are talking about! Many of my anxieties have been alleviated, and I am confident I shall be guided through all the arrangements and have a fabulous holiday.

May 4, 2026
Rated 5 out of 5 stars

A very well organised company

The whole booking process was easy and customer service team incredibly helpful and professional.
Everything was well organised from our flights, transfers and accomodation. Definitely would recommend this company

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Citalia Travel Experience

We have always used Citalia for holidays in Italy (Sicily, Puglia, Venice, Verona, Lake Garda). They provide a professional, personal, knowledgeable, efficient and friendly service. Thank you Louise.

April 23, 2026
Rated 5 out of 5 stars

Have used Citalia for many years

Have used Citalia for many years, have always found the Italy travel planners very helpful, polite and efficient. Have always had excellent holidays and will continue to use Citalia.

April 24, 2026

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