Citizensadvice Reviews 

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I’d like to give a big thank you to Jill from Citizens Advice for her outstanding support and guidance. She was incredibly knowledgeable, patient, and understanding throughout the whole process. Jill took the time to explain everything clearly and made what felt like a stressful situation much easier to manage. Her professionalism and genuine care really stood out, and I’m so grateful for her help.
I can’t thank her enough for going above and beyond — Citizens Advice is very lucky to have her!
Kylie x

These don't help you explain everything that happen and they send u temp plates to send to seller who useing a uk address but in another country

Completely USELESS organization maurading as a place where consumers can get help but in practice they’re completely and utterly useless. Every organization I call is deluded into thinking a simple call to citizens advice is the answer to my problems yet when I call my local citizens advice during opening hours all I get is long drawn out prompts and messages and at the end a final message saying “no one is available to take your call” and then the call ends. What a worthless, pathetic service that only exists to slow down consumers and protect the wealthy. They make it seem like consumers are safe and protected because they have citizens advice when in policy, citizens advice can’t help you with anything only give advice and if you need anything more serious like legal aid, they don’t even answer their phone.

The male representative picked up the phone at 16.54 i thought i could ask what i needed to know before they closed at 17.00, the representative spoke quick, didn’t want to wait until i had finished answering a question, i said to him and i quote ‘can you wait until i’ve finished, i know you finish at 5’ anyway clearly he hadn’t read the case notes, cos he sent me the template for a letter that i had already sent the trader, complete and utter waste of time, tbh it would have been better if he hadn’t picked the phone up, but i guess he had to, then he’s in a hurry to finish at 5, he didn’t do his job right

Waited ages listening to the horrific music, to then be cut off to a questionare due to advisor pressing wrong button. I was speaking and the advisor pressed a button which ended the call. terrible service. No wover one hour and still no luck. second attempt was someone non english who did t even understand me so now rigning a third time. this is a nightmare

Citizens Advice Bureau, Caerphilly
We wanted to say a huge thank you to Rimon for helping us. From the start Rimon was determined to find a way forward for us. He explained everything clearly and made sure we understood our options.
Rimon’s support was not only effective but also kind. He handled our case quickly and with consideration noting, for us, things were overwhelming. His knowledgeable advice advice and dealings with creditors quickly found practical solutions on which we all agreed.
Thanks to Rimon, we’re now in a much better place and can manage our finances. We’re really grateful for his help and hope this feedback shows how much we appreciate him and the Citizens Advice Bureau.
Best wishes,
Rob & Tina
London

Spoke at length with Luke, debt advisor and left feeling upset and regretting ever picking up the phone.

He was just rude, patronising and with an attitude of general disdain

Honestly, if you need help and you are vulnerable, you'll come away feeling alot worse.

citizen advice beau was set up to help people with everyday problems and help sort them problems out giving peace of mind.
twice now I have been to citizen advice in kings Lynn and Downham, Norfolk eternity church, today, about a issue where my name was put on something it is illegal to do this with my permission, I need help , was introduced to lady who I thought would take the heavy burden of my shoulders ,citizen advice in church, ! but after my talking for 10 minutes she turns round and said ! WE only deal with FOOD BANK people !!!! this needs to stop !(they take their name what benefits their on, how much they from esa uc, have give them. then are given a piece of paper they can go to a food bank community near them,( I do this so know what they do very little, I am in hub that's deals with this, ) ! that's NOT A PROBLEM, for citizen advice 12 hours training to handle.) the charity was set up for those needing help with government bodies, banking, rents, etc, real problems, as you are trained and given email links to these establishments, which you cant give the public, so now there is no citizen advice, I am alone dealing with a problem on top of all others I have at 65.down right rude.

I spoke to Annie - we spoke for over hour in detail about my debts, and she was even receptive and friendly when I was oversharing with personal problems - she is absolutely outstanding.
Some advisors I have spoke to in CAB are useless, but Annie has restored my faith in the service in all honesty.

I find it's always better to message CAB rather than call them, which I did yesterday. I received a reply earlier from someone called Ben Thomas who supplied very helpful information. I cannot reply to the email to thank him so I'm doing it here.

Plymouth Citizens Advice in relation to OVO Energy. Terrible service, unhelpful, useless.

I wrote to them directly to complain and received a flippant and patronising reply. Extremely unprofessional and incompetent.

They are untrained, and therefore are unable to help, ie majority of them are incompetent. The other day, they even refused to pass my information on to the Trading Standards, under the false pretext that they cannot do it. It took me 3 or 4 repetitive calls before I could speak to a person who knew how to help. I raised this as another issue, but I have just received a nonsensical reply from Suzie.
With regret, I must say that they are not fit for purpose.

Poor and pointless service which used to be useful and provide great support and advice. Now staffed by disinterested and rude people who haven't got a clue. Like a lot of services, they have gone down the pan, a real shame for people who are in need. I'm sure they will be outsourcing to a foreign call centre fairly soon.

It’s not even points to call citizen advice because they straightaway refuse help for people

This company is incompetent. One year to get to a resolution after there long dragging heels investigation. Then two days later, citizens advice document they made an error! Lol obviously there not fit for purpose.

Just getting paid to do a bad job! Rogues and I have all the trail to prove it!

Thanks

I found Citizens Advice to be vague, unhelpful, and quite arrogant. I didn’t receive any useful advice or practical help with my issue — it was honestly a complete waste of time. They said they would report the company to Trading Standards, but that did nothing to resolve my situation or provide any real support. Overall, I’m not satisfied at all and wouldn’t waste my time contacting them again for anything.

Always found citizens advice in Cambridge really helpful. They have solved a few issues for me. Great team of people. Would highly recommend.

Abysmal company. Took them over 3 months to apply for a DRO then proceed to tell me a month later that they can’t complete the application due to not receiving paper work thry asked for. I sent the paper work to citizens advice bureau more than 3 times. Asked me about specific names I sent money to which they said they dont need to ask any more questions regarding it and proceeded to now ask for their addresses and a signed letter. People are a joke.

I called 19th September, my UC had been sanctioned, a lady called Annabel was absolutly brilliant.
I was upset, and have anxiety completing forms online. Annabel gave me great advice, talked me through a mandatory reconsideration and also helped me reapply for UC on line. The next day UC text with an appointment at Jobcentre in Everton, and I was able to get an advance whilst waiting for the UC to go through. Getting an advance was a life saver. Huge thanks to Annabel you are doing a great job

Rang to discuss my Energy charge! The member of staff couldn't speak English well enough to be understood and I had to keep asking her to repeat herself. She told me nothing that I didn't already know.
Then amazingly gave me a telephone number for SHELTER which was nothing to do with my query 🤔
This is NOT good enough you cannot employ staff who can't communicate