Honestly, I've shopped at City Beach's website - I'm in New Zealand, they're in Australia (duh!) - and never had an issue. Super fast delivery, always exactly what you ordered and paid for, and such... See more
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Review summary
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My husband and I went to the Tweed City City Beach store today looking for sneakers for our son in Adelaide. The young store manager / assistance with Blondish hair was sensational. We didn't get he... See more
Just received my second order from Australia to the UK. Super fast delivery of items that are pretty much currently unavailable in the UK. No customs issues. Really impressed. Thanks guys.🤙
Cullen is a lovely small village with a wonderful beach. We, really enjoyed our day here. Just one thing to avoid though, and that is the beach refreshments and burger van. YUK.We bought 2 teas a coff... See more
Company details
- Clothing Store
- Beach Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Founded in 1985, City Beach has become one of Australia's leading lifestyle brand. Representing the spirit of adventure and self-expression through fashion and culture.
Contact info
George Street, 4000, Brisbane, Australia
- customerservice@citybeach.com.au
- www.citybeach.com
4.0
Great
4K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Excellent customer service, super fast shipping
Very happy with my purchase, great products, great service.
September 25, 2024
All good thank you
September 25, 2024
Fast reliable service & quality products
September 24, 2024
sunglasses for my tween
I'm trying to buy sunglasses for my tween.
The sunglasses had no measurements or age rec so very difficult to buy online.
These will need to be returned as they would suit perhaps a 2 year old.
September 25, 2024
Reply from City Beach
Thank you for your review, Paula! We are sorry to hear you had this experience shopping online with us. For assistance with making your return, please reach out to us directly at customerservice@citybeach.com.au.
ALWAYS ROOM FOR IMPROVMENT
Wallets were as advertised and are the perfect hand size and fits all my required cards and money in for the day or two that I need it for. Saves carrying a BIG wallet and everything else around to be optionally lost, stolen or damaged. Products came on time and good quality / value of price. ALWAYS ROOM FOR IMPROVMENT
September 22, 2024
Really bad shopping experience in City…
Really bad shopping experience in City Beach Macquarie Centre on 24/09/2024.
The store manager had bad attitude and not provide the answers and just said "I do not know, call the customer service"
September 24, 2024
Reply from City Beach
Hi Cathy, thank you for reaching out to us with your feedback and we are sorry to hear you had this experience in our Macquarie Centre store. Please rest assured we value our customer’s personal experiences with our company and take these matters seriously, so I will therefore pass this information along. Thank you again and if you would like to provide us with any further information regarding your experience, please reach out to us directly at customerservice@citybeach.com.au.
Fast Delivery and instant returns
Fast Delivery and instant returns. Will definitely shop again
September 24, 2024
Great service! 😃
Great service! 😃
Easy to order online,everything packaged nicely and sent by express post, which I received within no time at all!
Will definitely be ordering some more stuff from you guys again. 😊
September 23, 2024
Easy to use app
Easy to use app. Quick and reliable delivery. And an awesome returns policy
September 23, 2024
The garment was exactly how it looked…
The garment was exactly how it looked online and the pick up was so easy
September 23, 2024
Always a pleasure to shop at city beach…
Always a pleasure to shop at city beach 🏖️ products are great’’thank you’
September 22, 2024
Website is easy to navigate through…
Website is easy to navigate through package arrived fast
September 23, 2024
Purchased a school bag for my daughter
Purchased a school bag for my daughter
She put her school stuff in and I told her to tighten the straps on the backpack. She tried but the plastic bits just don't stop the strap which results in the bag touching her bum and actually not being able to tighten it.
Beautiful colour and lots of space, the straps just suck
September 22, 2024
Reply from City Beach
Thank you for your review, Sam, and we are sorry to hear this has happened! Please reach out to us directly at customerservice@citybeach.com.au with your order number and we can look into this matter for you.
Awesome product excellent postage time
September 22, 2024
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