City Cars Scotland Reviews 

104
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I’ve never been one to write reviews, but on this occasion I felt it was well deserved. I recently helped my daughter buy a car from John at City Cars Scotland, and the whole experience was exc... See more

Rated 5 out of 5 stars

Exceptional service. I am exporting vehicle from UK and they have covered all issues that have come up. I would highly recommend.

Rated 5 out of 5 stars

I had a fantastic experience purchasing my car. John was brilliant from start to finish and went above and beyond to make the whole process as smooth as possible. Nothing was ever too much trouble... See more

Rated 5 out of 5 stars

Most importantly the truck was amazing. Bought without seeing it so always bit hesitant but once delivered to my door couldn't been more pleased. Great service, nice guys which is unusual in the car g... See more

Company details

  1. Motor Vehicle Dealer

Written by the company

City Cars Scotland is a family owned business based in the Milltimber area of Aberdeen. We pride ourselves on our range of used cars and reputation for excellent service within the Aberdeen/Aberdeenshire area and beyond. We are regularly sought out by customers searching for used cars locally and nationally, and our commitment to providing the best customer care is very much reflected in the feedback received from our customers. Quality is imperative when purchasing a used car and we pride ourselves in the knowledge that every car we sell conforms to the highest possible standard. Various outstanding examples can be viewed by appointment at our premises in Milltimber right now. Our stock can change a lot due to high custom throughout the year, and therefore it is always better to back up your experience on our website by coming to see us in person. A visit to our premises promises a warm, homely welcome and the opportunity to view and test drive the car of your choice. At City Cars Scotland, the experience is as important as the car and our business is our passion. Contact us now to book an appointment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

104 reviews

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4.9

All reviews

(104)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleasant buying experience

Very pleasant buying experience, helped by Richard & his son running me through the features of the Tesla & helping me set it up. Especially useful, given my first foray into electric car ownership. Three weeks since I took delivery and very happy with my purchase.

June 20, 2025
Rated 5 out of 5 stars

Nice location and availability to view…

Nice location and availability to view in well lit area indoors.

Was a pleasure dealing with Richard and John, no pressure very relaxed.

Even delivered the car to my door at a time that suited me.

Best price for age of car I was looking for locally and was low mileage quality used car.

Would highly recommend.

May 6, 2025
Rated 3 out of 5 stars

Buy Back Guarantee not as great as it sounds

Very pleasant people to deal with and sold me a decent car, Mazda CX-3. It was bought without a test drive (my fault) but on taking the car I just didn't get along with it nor enjoy driving it (again my issue).
I took City Cars up on their Buy Back Guarantee and they did honour their promise but only for a price hat We Buy Any Car would give me so not exactly a service worth shouting about.

April 3, 2025
Unprompted review
City Cars Scotland logo

Reply from City Cars Scotland

It was unfortunate you didn't enjoy driving the Mazda you purchased as there was nothing wrong with the car it just didn't suit your style of driving you stated.

The buy back guarantee did help you move the car on quickly so you could purchase a car more suited to your driving style. We buy any car actually offered you £1765 less than we paid you and we never pressured you to sell it back to us. You said the garage you were purchasing another car from would only match we buy any cars price also.
So we disagree that the buy back guarantee wasn't more beneficial to you than selling the car elsewhere.

Rated 5 out of 5 stars

Nothing was too much trouble for…

Nothing was too much trouble for Richard & John when we recently purchased our Discovery Sport. Excellent customer service throughout the whole process and well worth the trip from York to Aberdeen! Very genuine and lovely people to deal with - such a relief after some of the other garages we had visited! They went out of their way to resolve a tow bar issue which wasn't even their fault to make sure we were completely happy. Would definitely recommend and return when we need future cars. Richard & Helen Johnson

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience at City Cars…

Really good experience at City Cars Scotland. Family run, local to Aberdeen and the North East, I had a welcoming, efficient and good experience.

Both with Richard and John extremely helpful, a good laugh and happy to organise viewings of motors last minute, accommodate your needs and solve problems.

The car I bought itself was a fair price and bellow the average for the model which can be a rare thing as in the Aberdeem area, as alot of garage here up the price compared to other garage down south. The car was great condition, and new MOT and service prior to me getting the keys.

Would highly recommend.

February 10, 2025
Rated 5 out of 5 stars

Honesty and integrity is their business, then they sell cars

From the first enquiry, I knew I would buy my next car from them. The politeness, professionalism and understanding to what I needed was immediately evident. At no time did I feel pressured, and as it turned out their confidence in the car was proven once I saw it. Yes I bought it without seeing it, but it was even better than described. The car was delivered to me, a 10 hour drive for them, I still didn’t feel under pressure.
I’m looking forward to buying my next car, I won’t be going anywhere else. Thank you John, Richard and Billy, you’ve shown me buying a car doesn’t need to be a risky decision.

February 21, 2025
Rated 5 out of 5 stars

Honest

Honest, helpful, on time, bought vehicle over the phone and vehicle when delivered was better than expected. Very happy, will look to use again in the future

February 6, 2025
Rated 5 out of 5 stars

First class unique and personalised service start to finish.

The whole experience start to finish felt first class and unique. I did not feel pressured in any way with the decision making leading up to the purchase of the vehicle.
After collecting my car which was a genuinely memorable experience I felt reassured in the knowledge that the aftercare service would be equally as good.
Any queries have been dealt with promptly and efficiently. I would highly recommend anyone searching for a good quality used car to explore City Cars Scotland.

December 13, 2024
Rated 5 out of 5 stars

Brilliant Service

Fantastic Experience. The service was first class from Richard, even when speaking to John on the phone he was polite and helpful.

Viewing the car was very good. He put it in the showroom prior to me coming as it was in the evening so was dark. I brought my kids along and his showroom is very suitable for families, with a TV and Sofa to keep the kids occupied. Richard was also kind enough to offer us all a drink, which the kids appreciated. The car itself was presented to a very high standard, you could tell a lot of effort was put in to cleaning/polishing the car. We fell in love with it right away!

Turnaround of getting the car was also very quick. I viewed the car and placed my deposit on a Tuesday and had the car at home the following Monday, so less than a week! Some dealers I have previously been too have taken over 2 weeks to get the car ready. I live 35 miles away and was working so Richard was kind enough to deliver the car to me at no extra charge, which i really appreciated.

All in all a very professional experience. I was kept updated reguarly throughout the process and nothing seemed too much for them, was always happy to help with my queries. I will certainly be back in the future when i need a new car!

October 31, 2024
Rated 5 out of 5 stars

Great experience

Great experience, John was a pleasure to deal with. I was initially put off by the distance, but I needn't have been. All question I had were quickly answered and documents I requested provided straight away. They made the paperwork and delivery simple and straight forward. Would definitely recommend and use again.

October 4, 2024

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