First and last time I will ever shop here. Was refused a refund and the "sales" assistant pointed to a small typed message on the countertop outlining "conditions" There are hundreds of more tra... See more
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See what reviewers are saying
I purchased a few dresses from City chic and noticed that the material listed on their website didn't match the material dress that I actually received. I immediately messaged City Chic to let t... See more
Bought the item online in New Zealand but apparently have to pay to send returns to Australia.. the item looked nothing like it did online nor what the description was either. The staff seem quite unm... See more
Company replied
I made a purchase at the Greenhills store (East Maitland, NSW). I paid full price for a beautiful dress. The next evening, I was looking at their website & found that my dress was now 1/2 price. I con... See more
Company details
About City Chic
Written by the company
New In Dresses Shoes Lingerie sale
Contact info
2.3
Poor
328 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from City Chic
Hi Luella, we're thrilled to hear you're enjoying your new garments and experienced a timely delivery! CC xx
Excellent service.Prompt delivery
Excellent service.Prompt delivery. There were easy returns from a previous purchase.
September 15, 2023
Reply from City Chic
Hi Paige, we're so happy to hear you received your items in a timely manner! CC xx
I love city chic
I love city chic. I cannot fault anything I have brought. They fit well. Beautiful material. Customer service is great. Shipping is pretty fast.
September 28, 2023
Reply from City Chic
Hi Krystle, we're so delighted to hear you have had amazing experiences while shopping with us! CC xx
Love city chic recommend👌🏻👍🏻👍🏻👍🏻👍🏻
October 13, 2023
Reply from City Chic
Hi Amanda, we're so thrilled to hear you love our styles! CC xx
Good quality product. Quick and easy delivery
Love my jacket. All product I have bought is great quality. Purchase process is easy and delivery quick.
October 12, 2023
Reply from City Chic
Hi Caz, we're so happy to hear you enjoy both the order and return process! CC xx
Delivery always on time perfectly fit…
Delivery always on time perfectly fit and good quality
October 15, 2022
Reply from City Chic
Hi Paea, we're so delighted to hear you enjoy our City Chic styles and timely delivery! CC xx
Reply from City Chic
Hi Rita, we're so thrilled to hear our styles meet your expectations! CC xx
Reply from City Chic
Hi Tania, we're thrilled to hear you had an amazing experience while shopping with us! CC xx
Exceptional servce
Wow. Jaemi at Pacific Fair on the Gold Coast!!!! She exceeded any service I have had at a shop for many many years. I cannot say enough about how wonderful she is. Don’t ever let her go!!!!! She was helpful and polite and took initiative. Came away feeling great with our purchase!!!!
October 12, 2023
Unprompted review
Reply from City Chic
Hi Esther, we're delighted to hear you have had amazing interactions with our in-store team! We will be sure to pass this on to the relevant departments! Thank you for sharing your positive feedback. CC xx
All around amazing
Great Service on queries.
Amazing choices of clothing for larger fit, fabulous quality and colours. My go to store for everything from now on
September 12, 2023
Reply from City Chic
Hi there, we're delighted to hear City Chic is your go-to store! CC xx
Love love love City Chic dresses
Love love love City Chic dresses. So comfortable. Happy to recommend to all of my friends! Winning style!
October 7, 2023
Reply from City Chic
Hi Margaret, we're thrilled to hear you're pleased with both the style and comfort! CC xx
Service
Service is outstanding, always happy to assist and no problems with returns
September 13, 2023
Reply from City Chic
Hi Sarah, thank you for sharing your positive feedback! We're thrilled to hear you have had amazing interactions with our customer experience team! CC xx
The price and the clothing actually…
The price and the clothing actually fits those of us who are big girls. 😁😁
October 11, 2023
Reply from City Chic
Hi Karen, we're so happy to hear you're loving our City Chic styles! CC xx
Love the quality of city chic items
Love the quality of city chic items, delivery was very fast
October 11, 2023
Reply from City Chic
Hi Dawn, we're so thrilled to hear you received your parcel in a timely manner! CC xx
Nice design
I really enjoyed shopping with city chic. They really designed clothes for women with bigger sizes. Not just covering you up, it designed to shows our beauty and sexy. Please give you a chance to try it if you have bigger breast or have a tummy problem after giving birth to children like me.
October 11, 2023
Reply from City Chic
Hi Lin, we're so thrilled to hear this. This is what we're all about and how we continue to lead a world of curves - by catering to all our different customers! CC xx
Friendly and helpful staff
September 16, 2023
Reply from City Chic
Hi Colleen, it is uplifting to hear you have had amazing interactions with our staff! CC xx
Great fashion for the curvy girl
Great fashion for the curvy girl. Fashionable yet comfy. Quality is second to none with quick processing. Thanks City Chic!
September 18, 2023
Reply from City Chic
Hi Anne, we're so delighted to hear you find our styles fashionable yet comfortable! CC xx
Happy customer
Easy to navigate website. Great quality, true to size descriptions. Quick shipping and delivery. Boxed well.
August 28, 2023
Reply from City Chic
Hi Elyna, we're so happy to hear you have found our website easy to navigate! This is the experience we strive to provide our customers! CC xx
Love city chic will definitely buy from…
Love city chic will definitely buy from you guys again 😊
October 11, 2023
Reply from City Chic
Hi Cindy, thank you for sharing this positive feedback! CC xx
Shopping online at City Chic was a very enjoyable experience
Shopping online at City Chic was a very easy & enjoyable experience. I love the huge selection of clothes in a good range of sizes. Postage was fast & reasonable.
August 30, 2023
Reply from City Chic
Hi Karen, we're delighted to hear you have had an amazing overall experience while shopping with us! CC xx
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