Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... See more
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See what reviewers are saying
To date I have had nothing but good experiences with City Index, my dealings have been with Charles Carpenter and he has been great on any queries I have had. Would certainly recommend.
Company replied
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... See more
Company replied
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... See more
Company replied
Company details
- Finance Broker
- Financial Institution
- Gold and Silver Trading Company
- Investment Company
- Investment Service
- Stock Broker
About City Index
Written by the company
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
City Index is a multi-award-winning CFD, tax-free spread betting and forex trading provider. City Index offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, City Index is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
SHARES
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
Moor House, 120 London Wall, EC2Y 5ET, London, United Kingdom
- 0800 060 8609
- support.uk@cityindex.com
- www.cityindex.com
4.3
Excellent
389 reviews
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Excellent service
October 11, 2023
Reply from City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Krtin K was of great help, help me solve my problem
Krtin K was of great help. But your company should look into the problem I told him(or her?)
September 29, 2023
Reply from City Index
Thank you for your 5-star review. We appreciate that you took the time to review us, and hope you continue to enjoy trading with us. We understand that there is always room for improvement and would love to hear more from you. Please email our support team with any suggestions or comments you may have.
responce was good and quich
September 28, 2023
Reply from City Index
Thank you for 5-star review. Our customer service representatives work hard to ensure all our clients’ questions are answered thoroughly and in a timely manner. However, we recognize that there are always ways in which we can improve. To this end, we are continuously training our staff to provide our customers with the superior customer experience they expect. We have passed your feedback onto our customer services team. Thanks for choosing City Index.
fast and responsive from Andre
September 27, 2023
Reply from City Index
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we agree, Andre is truly an asset to our customer service team!
The support was helpful and efficient!
September 26, 2023
Reply from City Index
Thank you for your 5-star review. We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Feedback
When an announcement is made, all cust service representatives need to be familiar with the update to advise clients in case clients enquire.
September 22, 2023
Reply from City Index
Thank you for your feedback. Our customer service representatives work hard to ensure all our clients’ questions are answered thoroughly and in a timely manner. However, we recognize that there are always ways in which we can improve. To this end, we are continuously training our staff to provide our customers with the superior customer experience they expect. We have passed your feedback onto our customer services team. Thanks for choosing City Index.
very attentive chat person
September 17, 2023
Reply from City Index
Thank you Stephen for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Reply from City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!”
Reply from City Index
Thank you for your 5-star review of our customer service team! We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback
Prompt and helpful online support from…
Prompt and helpful online support from Andre
September 13, 2023
Reply from City Index
We are grateful that you took the time to share your review with us. We will make sure your customer representative Andre receives your kind feedback.
Why I give 3 stars
I didn't get the answer I needed on why I am not able to make a fund deposit to my account. Although the chat assistant, Krtin, did all he could to assist, my query was left unanswered. Instead, I was asked to forward some images to the Finance department to perform some manual entries to try and resolve my issue. This is a 1 star deduction for me. The other 1 star deduction is for the manner in which the chat went about. I wasn't sure if Krtin was still at the other end of the line on a few occasions when I just needed a yes or no reply. I had to enter "Hello" (are you there?) to get some inkling that my chat was listened to. Would be great to keep in mind that folks on this side won't know what is going on over at the other side, even though our queries are tended to.
September 10, 2023
Reply from City Index
We understand and truly apologise for the deposit issues you have been experiencing with your account. Our Customer Service representatives work vigorously to ensure all our clients’ trading account questions are answered thoroughly and in a timely manner. However, we recognize that there are always ways in which we can improve and optimize customer experience. To this end, we are continuously training our staff to provide our customers with a more superior customer experience than they expect.
City Index strives to provide our clients with the most quick and easy trading experiences. While we strive to make our deposit process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are required to request this information going forward to show that you are the sole owner of the bank account being used to fund your trading account.
recapture
I hade a recapture issue that was going on for nearly 3 month and I spoke to a number of helpful people over the phone but unfortunately no one could resolve the problem but when I spoke to Solomon, he new exactly how to solve the issue.
thanks a lot for your help
September 7, 2023
Reply from City Index
Thank you for your 5-star review of our customer service team! We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.
Being confused as to why i couldn't…
Being confused as to why i couldn't begin my trading, the person i spoke to was very patient and helpful when it came to making sure i know how to fix the problem.
September 3, 2023
Reply from City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Individual stocks can take several minutes to open
I'm only using a demo account and I don't claim to be all that experienced. I just can't understand why it can sometimes take several minutes after the opening time of the market (eg 2.30pm UK time for the US) for the stock to be available to trade on Citi Index. It happens on my phone app and on their web login.
September 1, 2023
Unprompted review
Reply from City Index
Thank you for your review. Customer experience is our highest priority at City Index, and we will escalate your feedback to the appropriate teams immediately. For assistance, we strongly recommend contacting us via live chat, or by calling 0800 060 8609, where we offer 24-hour support from 15:00 GMT Sunday to 22:00 GMT Friday. Alternatively, you can always email us directly at support.uk@cityindex.com, and our client management team will be happy to speak with you in more detail.
At least I was with a real person who…
At least I was with a real person who did his best to help. All OK
August 27, 2023
Reply from City Index
We really appreciate you taking the time to share your feedback. It's always great to hear about our client's experience with our services and team.
Reply from City Index
Thank you for your 5-star review! We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
He answered my question very well.
August 7, 2023
Reply from City Index
Thank you for your 5-star review! We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
Reply from City Index
We are glad to hear that you had such a positive experience with one of our Customer services team. Our Customer Service representatives work hard to ensure all our clients’ trading account questions are answered thoroughly and in a timely manner and your feedback has been forwarded to the relevant team. We appreciate your review, and we are happy to hear that you are enjoying our trading platform.
very helpful
August 7, 2023
Reply from City Index
Thank you for your 5-star review! We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
Reply from City Index
We are glad to hear that you had such a positive experience with one of our Customer services team. We take our reputation as a trustworthy and reliable broker seriously, one which puts clients first. We appreciate your review, and we are happy to hear that you are enjoying our trading platform.
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